9amHealth Reviews 

394
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their kindness, knowledge, and supportive approach, making interactions pleasant and helpful. The app and overall user experience are frequently highlighted as easy to use, seamless, and highly effective for managing health goals. Many people also appreciate the exceptional customer service, noting prompt communication and helpful support. However, some people mentioned difficulties with communication, reporting challenges in connecting with medical providers or getting timely responses. A few customers also noted concerns regarding prescription management and monitoring, finding the process inconvenient or experiencing delays.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as efficient, knowledgeable, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process seamless, easy to use,... See more

Service

Users describe ambiguous interactions with service, with many expressing frustration due to insurance... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is very supportive,... See more

Application

Customers had positive experiences with the app, finding it user-friendly, helpful, and easy to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialized Clinic
  2. Medical Office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.2

Great

TrustScore 4 out of 5

394 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(394)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support and transparency for making the most of my better health journey

I've had nothing but positive experiences since the start of my journey. All staff interactions have been positive, helpful and timely. The modules within the app are helpful and don't take a ton of time out of my day/week to complete. I am appreciative of the resources and happy to have this program available for my weight loss/better health journey

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

This is an utterly pointless "program"…

This is an utterly pointless "program" that is obstructing medical treatment I was prescribed by an actual medical professional. My first (forced) online session was with a young man who looked to be about 19 years old and appeared to have no medical training or expertise. He was very pleasant but completely unqualified to be talking to patients about healthcare. I am a government employee and my insurance just switched to this scam, presumably so they can save money and deny coverage for medication prescribed by actual doctors. If you can avoid using this please do.

May 1, 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

Very pleased!

9AM health refill experience for me has been awesome. Very simple instructions on steps needed to take to earn points to continue with my monthly refill. I always receive quick responses when I submit questions and concerns in the chat section. My Health coach is very friendly professional and knowledgeable.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Doctors?…

Its virtually impossible to talk to a doctor. It's been months and I still haven't spoken with one. It's all AI and then when I called the phone number I was instructed to keep waiting for a few more days. They did apologize for the oversite. Meanwhile the doctor that I've had for 15 years is more than happy to renew my prescription but if she does it I have to pay $498. What a racket. I do believe my current doctor knows more about me and my treatment than the AI team at 9am health. I have completely lost the personal experience that I had with my own doctor that I chose.

May 14, 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. There is so much useful information. The live coach is very beneficial. The weight loss medication refills are discussed and explained and refilled as needed. Questions are always answered in a timely manner. They will give a timeline of when to expect an answer. I have very much enjoyed the service and the fact that it holds me accountable with the scales they sent! I actually like that! It makes me think before I eat🤣

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I love my 9amHealth journey.

I love the 9amHealth journey that I am on. The app is has valuable information, wonderful recipes, and it’s easy to maneuver. I have not started any weight loss medications, but I have lost over 10 pounds by using the tools in the app!

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

I am this program and tired of you all

I was put on this program. My doctor was doing a great job write my prescription and monitoring my weight and the medication. Since this program got involve with my business - it being nothing but a nightmare. I talk to a computer secreatary or what every you want to call it. I never can get my medication on time. I have to do the work and paying insurace for this junk. Can someone help me get back to how life was.Thank You Felicia Smith

May 9, 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

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