9flats.com Reviews 1,037

I was decieved by a person called FRANCESCA PICCIN, who made me pay for renting "her" fake apartment through a 9flats.com form!!!
After "she" convienced me that 9flats.com is a trusted company, I payed 1300 EUR !!! When I paid the first deposit, "she" was asking for a second one (1400 EUR)...
This was a total SCAM, that 9flats.com is absolutely responsible for!!

BE CAREFUL!!!!

Terrible to deal with! As a professional vacation rental management company would strongly advise not to advertise your properties On 9flates. A Guest stayed at one of our properties for over 10 days and we never received payment.

I found an apartment and the land lady named Maria Felicia Toscano told me to pay €750 (including security deposit) to 9 flats using bank transfer so that they could act as a neutral agent and transfer the money to her and the keys to me. after I paid, they both went quiet and disappeared. They Gabe stolen my money, 9 flats must be used for scam. that's how I've lost my money just like that

Great stay! Serena was lovely and the room was cozy! everything I expected!

Fake and scams here.

Fake flats for monthly renting,

I am talking to the landlord and he suddenly sends this link to pay on my email ID, how I got this email when I never registered.

I portal does not allow to upload link but you can check for landlord or landlady named: Francesca Piccin

It is mentioned on 9flats that that flat is verified.

I got email from here: automatedATTHERATE9flatsDOTde-comDOTreview

I tried with online chat but nobody replied.

We booked our holiday apartment in Torreviejca through this company. Found their site easy to use and had no problems with our first booking, would use again.

good alternative to other holiday apartment site but the payment methods steps were confusing. Then when I emailed to enquired the response was fast though could be clearer on the website. (we wanted to pay deposit amount but we were not sure if we did or not)

Out of control and appalling customer service
Allowed me to book and pay for an apartment that had not been available for 18 months. Their email confirmation system even said the owner had accepted the booking when they had not.
9Flats refunded my money but the claimed it was not their fault - choosing to blame the owner .

Easy and fast to reach, super clean, and cheap.

We spent a week in this apartment. Can't imagine more convenient and authentic location.
Everything was as described in the site. Facilities are very good - you have all you need and you feel at home.
Special appreciation to the hosts of the apartment - Azim and Mani - guys you can totally rely on them. They are always there when you have a problem or request.
I would definitely recommend this apartment to everyone.
Thanks again

Chose accommodation in June, contacted host to ask re services last week. He replied he had no booking, had I made a mistake? Gave him 9flats confirmation number but he told me he hadn´t worked with them for years and had cancelled two years ago, which 9 flats then denied but listed "available" alternatives. I chose one but 9flat replied it wasn´t available in fact as the host had forgotten to update availability. They promised refund but haven´t offered compensation, though lawyers think I should press, The resort is 100% full for our dates so our holiday is spoilt. This is the first and last time I go through these people. Hopeless and disorganised, with each party blaming the other, doesn´t make for a successful business.

Easy and uncomplicated
Everything in order

Do NOT rent a home with these guys. Very unprofessional. I rented a big apartment in NY in April 2017 for a stay in November. They require that you pay the whole fee when you reserve. I'm still waiting to be reimbursed for a difference in price. I contacted the agent (who is not in NY) before our stay and all was fine. ONE day before we arrived he told me that the apartment was SOLD?! and we had to go to another one. The 9flats people contacted me too and didn't know about the supposed sale! They gave us an apartment that was fine but not in the best condition. It was cheaper than the one I had reserved and to this day I still have not received the payment 9flats owes me. They also owe me $500 security deposit, which I still haven't received from the host OR 9flats and it's been 9 months!!! Lots of headache due to their lack of professionalism and caring - obvious from their responses to other bad reviews. They're complete crooks.

The bed is very uncomfortable, and one of the sofa beds is totally sunken, it is impossible to sleep on it.

If you have a car its ok. Otherwise quite far away from the train station.

Very nice , welcoming and comfortably stay.

9flats, you gave me Back the money i paid, after you told me that your sistem canceled the reservation for not dupplicating the reservation. You ask me to pay again a new amount of money, 890€!!

A guy named Kristin from your platform sent me all the details! I have the invoice that i have paid the 890€!!!
Please contact me for all this information and give me Back my money!

Update:
This is the reply of your "Customer Suport"

Hi again Mr. Moroianu.

The booking balance has been successfully refunded by 9flats, so the Remaining balance of €890.00 has to be confirmed due date March 19th, 2018, 16:00 UTC+0. Please check your bank balance / "Amounts held" section.
I will ask our Financial Department to update the Invoice and resend it within moments.
Please keep me informed once the transfer has been successfully complete. Pay attention at the "Payment reason" field, as you should only put the red marked number: IXSEU1932090205
Find below once again our bank details:

Remaining balance: €890.00
Accounting Office / Beneficiary: Worldpay AP Ltd
IBAN: GB54BARC20301948530722
SWIFT / BIC: BARCGB22 / BARCGB22XXX
Bank Name: Barclays Bank Plc
Bank Address: 1 Churchill Place, London EC14 5HP, United Kingdom
Reference Number: IXSEU1932090205

All bank information are also mentioned in the Invoice, but you should also pay extra attention at "Payment reason" field (it is required for your to insert only the red marked Reference number IXSEU1932090205, in order to be able to identify your payment and link it to your reservation). "

Are these your account details?

Everything went absolutely fine. The flat was good and the host just
incredibly helpful and friendly.
The information we received was correct and the advice concerning the part of Lissabon where the flat is situated made our trip a perfect experience.

Two different apartments cancelled twice in less than 1 week away. Why not update your availability!