Poor communication. Have not received product as of yet and not sure it will be received based on other reviews. Should have checked Trustpilot first. If no response within the next few days will disp... See more
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Review summary
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I should have reviewed Trust Pilot before ordering these Christmas Gifts.. Total Scam,,, Customer service from a "Lea Dohring appears to be an Ai bot. No delivery of goods ordered in early Decem... See more
Company replied
Do not go near this company they are unprofessional, poor communication skills and are not fit to call them selves a company. Give a wide birth. Do not buy anything it doesnt arrive and unlikely you... See more
Company details
Written by the company
A'DAR Norther Germany, die deinen Alltag smarter macht Wir sind ein deutsches Startup aus Hamburg mit einer klaren Mission: innovative und nachhaltige Techprodukte zu entwickeln, die deinen Alltag nicht nur einfacher machen, sondern auch zu deinem Stil passen. Modernes Design trifft auf durchdachte Funktion – für Menschen, die Wert auf Qualität, Ästhetik und Nachhaltigkeit legen.
Contact info
Friedrich-Penseler-Straße 36c, 21337, Lüneburg, Germany
- support@a-dar.com
- a-dar.com
1.9
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you so much for your lovely feedback! 😊
We’re really happy to hear that you’re enjoying the product and that you found our service efficient.
Thanks for taking the time to share your experience with us!
Great product slow delivery
As my 1st review was removed I wanted to write again with more detail.
The product is really good however I ordered it on November 3rd and did not receive it until December 1st. Not what is advertised as 1-2 days UK delivery on the website.
I contacted support on 6 occasions and was given the sorry about this give me the order details and I will look into it for you. All 6 times, they never came back to me with an answer. Great product and I would buy again if they could guarantee the lead times advertised.
December 3, 2025
Reply from A`DAR NORTHERN GERMANY
Dear whitela6,
thank you for taking the time to leave a detailed review. We are pleased to hear that you are happy with the product itself, but we sincerely apologize for the delay in delivery and for the lack of follow-up from our support team.
We understand your frustration, especially as the delivery time did not match what was advertised. This is not the level of service we aim to provide, and your feedback is taken very seriously.
We would appreciate the opportunity to review your case and improve our processes going forward. Please contact us at support@a-dar.com with the subject “Trustpilot”, including your order details, so we can properly investigate what happened.
Thank you again for your honest feedback it helps us improve.
Kind regards,
A-DAR Support Team
No communication after I emailed them…
No communication after I emailed them to say one of the powerbanks doesnt work.
December 20, 2025
Reply from A`DAR NORTHERN GERMANY
Dear Ms Levis,
thank you for bringing this to our attention. We are very sorry to hear that you did not receive a response and that one of the power banks is not working. This is certainly not the experience we want our customers to have.
We would like to look into your case and resolve this matter as quickly as possible. Please contact us again at support@a-dar.com and use the subject “Trustpilot”, so we can identify your request directly and assist you without delay.
We apologize for the inconvenience caused and appreciate your patience.
Kind regards,
A-DAR Support Team
Delivery was painfully slow but great product.
Delivery was painfully slow but the product is excellent so, ultimately, worth waiting for.
The wait would have been a little more tolerable if there had been any communication to manage my expectations.
November 25, 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Steven🤗
thank you very much for your honest and balanced feedback. We’re really pleased to hear that you’re happy with the product and that it was worth the wait in the end.
At the same time, we sincerely apologise for the long delivery time and especially for the lack of communication. You’re absolutely right – better updates would have helped manage expectations and made the waiting easier. This is something we are actively working to improve.
Thank you for your patience and for sharing your experience with us.
VGood
Does exactly what is says on the add.
A little wait for delivery to arrive but otherwise very good.
January 18, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Conny,
thank you very much for your review!
We’re pleased to hear that the product does exactly what it says and that you’re happy with its performance.
We also appreciate your patience regarding the delivery time and apologise for the wait. Your feedback helps us to keep improving our service.
Thanks for sharing your experience with us!
Delivered quickly and wit great review…
Delivered quickly and wit great review from my son who’s not easily impressed
December 24, 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your lovely review! 😊
We’re glad to hear that the delivery was quick and that your son gave such a great verdict – especially when he’s not easily impressed! That really means a lot to us.
Thanks for sharing your experience!
Power pack is good
Power pack is good. Delivery and waiting time really bad - I was convinced I’d been scammed because it too so long with no communication
January 18, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Paul 🤗
thank you for your honest feedback. We’re really pleased to hear that you’re happy with the power pack itself, but we’re truly sorry about your experience with the delivery and lack of communication.
We completely understand how frustrating and worrying that must have been, and we sincerely apologise for the inconvenience caused. This is not the experience we want our customers to have, and your comment helps us see where we need to improve, especially in keeping customers informed.
Thank you for your patience and for sharing your experience with us.
The good products and fast charging
The product is good need and reliable and superfast Charger But the shipping took about 1 1/2 months before I can receive it in my location in UK 🇬🇧🇬🇧 and that is what our I’m very disappointed in that but for the product is good reliable and fast Charger
January 18, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Rilwan,
thank you for your honest feedback. We’re really pleased to hear that you find the product good, reliable, and a super-fast charger. That means a lot to us.
At the same time, we are truly sorry about the long shipping time to the UK. Waiting around 1½ months is understandably disappointing, and this is certainly not the experience we want to provide. We are continuously working on improving our delivery processes to avoid such delays in the future.
Thank you for your patience and for still sharing such positive words about the product itself.
STAY AWAY FROM THIS COMPANY
My order is 3406 I ordered Dec 2nd and I’m still waiting
I have been emailing them from Dec12th and was offered 5% refund and why I wanted the refund … I didn’t receive the items they are still in Germany
I mean wtf you didn’t hold up to your end of the contract
I paid my money in good faith and you kept it and the goods
I’m still fighting with them
I’ll live in hope should I despair.
STAY AWAY FROM THIS COMPANY
If you notice the 3 star reviews are not verified most of the other ones are verified
Also if you check the reply’s they are copy and paste with your details in them
When you do as they ask you get a reply as before and nothing else is done no good and no refund
January 18, 2026
Reply from A`DAR NORTHERN GERMANY
Hello Donna,
we are truly sorry to read your message and completely understand your anger and disappointment. Waiting this long for an order that was paid for in good faith is not acceptable, and we sincerely apologise for the situation you are experiencing.
Thank you for providing your order number #3406. This helps us to identify your case directly. The offer of a 5% refund in a situation where the goods have not even been delivered is understandably frustrating, and we are very sorry that this was your experience.
Please contact us once more at support@a-dar.com
with the subject “Trustpilot – Order 3406”, so we can prioritise your case immediately and review it properly. Our goal is to find a fair solution for you, whether that is a full refund or a clear resolution regarding your delivery.
We truly regret that we have let you down so far and appreciate you giving us another opportunity to look into this and make things right.
Your A`dar Team
AVOID!
Should’ve checked Trust Pilot first!
Complete fraudsters! Claim to be uk based shipping but in fact comes from Germany. Ordered mid December and still not received anything. Asked for a refund and some muppet just keep copy and pasting the same responses over and over again. One minute it’s that the refund is on its way, the next they want to order number to investigate further, then it’s why I want a refund, then goes in a circle. In the end I’ve put in a claim to get my money back from my credit card company.
January 18, 2026
Reply from A`DAR NORTHERN GERMANY
Hello Raj,
we are truly sorry to read about your experience and understand your frustration completely. This is not the level of service we aim to provide, and we sincerely apologise for the confusion, the long delay, and the repetitive communication you have received.
We would also like to clarify that our shipping is handled from Germany, and we regret if this was not communicated clearly enough on our website. Transparency is very important to us, and we are working to improve this.
Being sent in circles when asking for a refund is understandably upsetting, and we are very sorry that your request was not handled in a clear and efficient way. This is not acceptable and does not reflect our standards.
Please contact us once more at support@a-dar.com
with the subject
“Trustpilot”, including your order number. We will prioritise your case and review it properly to find a fair and final solution for you, whether that is a full refund or a clear resolution of your delivery.
We genuinely regret the disappointment caused and thank you for bringing this to our attention.
Awful. Save your money and go elsewhere
Awful. I wish I had read Trustpilot reviews before I ordered and paid!
I placed an order for 3 batteries. Only one has arrived. I immediately contacted A-dar who, initially, responded saying they would look into it. I have been chasing since and I still don't have the missing items or a refund. And now, not even a curtesy of a response!
Do not fall for their marketing which seems to be the only thing they do well.
August 19, 2025
Reply from A`DAR NORTHERN GERMANY
Hello Natalia,
we are truly sorry to read about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and the lack of follow-up communication.
If only one out of three items arrived, this is something that must be resolved immediately, either by sending the missing products or issuing a refund. You should never feel ignored when raising such an important issue.
Please contact us directly at support@a-dar.com
with the subject “Trustpilot” and include:
Your full name
Your order number
The date of your order
This will allow us to prioritise your case and investigate it without delay. We genuinely want to resolve this for you and make things right.
Once again, we apologise for the disappointment and thank you for bringing this to our attention.
Your A`dar Team
Good as an emergency backup
Nice device, but it doesn't deliver enough power to fully recharge an iPhone 14 Max Pro. But it's nice and slim, and good as an emergency backup.
January 16, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Roger,
thank you very much for your helpful review! 😊
We’re glad to hear that you like the slim design and find it useful as an emergency backup. It’s great to know it can support you when you need a quick boost on the go.
We also appreciate your honest feedback regarding the charging power. Comments like yours help us understand how we can continue to improve our products.
Thanks for taking the time to share your experience with us!
Great tech for a boost, a bit expensive!
It’s a nice design, and a good touch is the extra magnetic ring for your case. The bank hold enough charge to take you phone from 0 to about 80%, so not quite a full charge.
The upside is it’s small and can stay attached without cables, and without creating an unsightly bulge in your pocket.
The downside -I think it’s quite expensive for what it is given the abundance f cheaper options out there
January 15, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Steve,
thank you for your detailed and honest review.
We’re really happy to hear that you like the design and found the extra magnetic ring useful. It’s great to know you appreciate the compact size and the convenience of cable-free charging without adding bulk to your pocket.
We also understand your point about the capacity and the price. The power bank is designed as a slim, portable boost for when you’re on the go, rather than a full multi-charge solution. Your feedback about value for money is very important to us and helps us continue improving both our products and our offerings.
Thanks for taking the time to share your thoughts with us.
Arrived quickly. Love it
Arrived quickly. Useful to have the spare charger. Charger is very light and stays attached with the magnet so can leave in a pocket or bag to charge up. Takes about an hour to fully charge from a low percent but you can still use the iPhone while charging.
January 15, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your detailed feedback! 😊
We’re glad to hear that your order arrived quickly and that you’re finding the spare charger so useful. It’s great to know you appreciate the lightweight design and the magnetic attachment, which makes charging on the go so convenient even while using your iPhone.
Thank you for taking the time to share your experience with us!
Best regards,
Your Team 💛
Order 2137 not delivered
I ordered a powerbank in early November 2025. Order 2137
It was eventually sent on Dec 8th via DHL packet. LE073518547DE
It arrived on Lufthansa 8320 in Dublin then nothing.
Tracking ends with plane landing
Adar via Lea have no customer service just vacant platitudes.
The 30 day EU delivery has longpassed and nothing.
It is their job to fulfill the contract on their side.
Poor uncaring company best avoided.
After doing as requested here
"As a young startup, we are still improving our customer service processes, however your case deserves direct and personal handling. Please contact us again at support with the subject “Trustpilot”, referencing Order 2137, so we can immediately review the shipment status and arrange either a replacement or a refund."
I received same automatic reply from them - somethings never change!!!
November 18, 2025
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for providing the detailed information about your order. We are very sorry that your delivery has not progressed after arrival in Dublin and that this has caused understandable frustration. This is not the experience we want our customers to have.
You are absolutely right that it is our responsibility to fulfil the contract and ensure delivery or provide a suitable resolution. Delays or stalled tracking with international shipments can occur, but that does not remove our obligation toward you.
As a young startup, we are still improving our customer service processes, however your case deserves direct and personal handling. Please contact us again at support@a-dar.com with the subject “Trustpilot”, referencing Order 2137, so we can immediately review the shipment status and arrange either a replacement or a refund.
Kind regards
The A dar Team
Charger failed to arrive the first…
Charger failed to arrive the first time. I contacted the company and quickly received a replacement. The charger appears well made and was well packaged it is slim and easily fits in my purse.
December 15, 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you so much for your wonderful feedback! 🌟
We’re very sorry that the charger didn’t arrive the first time, but we’re happy we could quickly resolve the issue and send you a replacement. It means a lot to us to hear that you’re satisfied with the quality, packaging, and slim design—and that it fits easily into your purse.
We do our best every day to provide reliable products and fast, friendly service, so your kind words truly mean a lot to us. Thank you for taking the time to share your experience!
Warm regards,
Your Team 💛
Very easy to use quick to charge very…
Very easy to use quick to charge very happy with the product
January 9, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you so much for your great feedback! 😊
We’re delighted to hear that the product is easy to use, charges quickly, and that you’re very happy with it. That’s exactly what we aim for!
Thank you for taking the time to share your experience—it truly means a lot to us.
Best regards,
Your Team 💛
Size Great, Features Good, but not that practical.
I like the size of the unit, the convenience that brings. The display and stand are great features.
But… it lacks capacity. It does not fully charge an iPhone. If the phone is at 40%, you will achieve one charge only to 100%.
Also, using magnetic charge the device becomes too hot to handle. So mixed feelings.
January 12, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your detailed and honest feedback.
We’re glad to hear that you like the compact size, as well as the display and the stand – it’s great to know these features are useful to you.
At the same time, we understand your concerns about the capacity and the heat generation during magnetic charging. Your points are completely valid, and feedback like this is extremely important to us as it helps us improve our products and make them even more practical for everyday use.
Thank you for taking the time to share your experience with us.
Excellent product
I have to say the product is excellent. Order if you are prepared to wait the two weeks it takes to get to you, but my second order arrived in time for me to give as a present at Christmas! Thanks!
December 8, 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your kind review! 😊
We’re delighted to hear that you find the product excellent and that your second order arrived in time for Christmas—especially when it was meant as a gift. Thank you for your patience and understanding regarding the delivery time. We truly appreciate your trust and your feedback.
Thanks again for sharing your experience with us!
Warm regards,
Your Team 💛
Lovely sleek little power bank
Lovely sleek little power bank. With convenient battery power indicator. Very happy 👌
January 12, 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you so much for your lovely feedback! 😊
We’re delighted to hear that you’re happy with the sleek design and the convenient battery power indicator. It’s great to know the power bank is meeting your expectations!
Thanks again for taking the time to share your experience with us. 👌
Best regards,
Your Team 💛
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