A-meubel.nl Reviews 

Really bad. They moved my shipment twice without even notifying me upfront. The delay is of over 2 months as of now. They gave me a discount to be fair - 80 eur on a 3000 order. What a joke. 800 eur should have been a minimum discount since I have someone over this week and I wanted the person to sleep on the couch and now we had to book a hotel instead.

We ordered our couch in May and received it in November, so the delivery took quite a long time. However, the couch itself is excellent — the quality is very good, and it looks amazing in our home. We’re really happy with it!

The salesperson at the Nuenen store (I don’t remember the name) was very nice and friendly. What I really appreciated was that you could walk around the store freely without anyone constantly trying to sell you something. They were there to help when needed, not to pressure you — and that made the experience so much better.

Reaching them by phone was almost impossible, so I had to contact them by email instead. If you ever have an issue with your order, just be aware that calling might be difficult. That said, when I emailed them, they were responsive and helpful.

If they could improve the delivery time and make it easier to reach customer service by phone, I think this would be an excellent company overall. I definitely recommend them!

The salesman helped us very well. He was also very upfront about the long delivery time of the chairs we liked.

Two of the six chairs we ordered were delivered wrong. I called the customer service immediately and from there I was sent from left to right and back. It took me around three months (counting from the moment I first called) to get to get them to reply with an estimation of when they were going to replace the wrong chairs.

When I asked if there was going to be any compensation for the inconvenience, I was told that I had no right for being compensated but out of “goodwill” they offered me €30. No need to say that I felt offended since I had spent almost €1000 on chairs, without being able to use a third of it.

We ordered the chairs in the beginning of January but by the time we received all the right chairs we were already deep into October.

In the end, A-meubel didn’t take any responsibility for the wrong delivery and also not for the lack of communication during the contact with customer service.

In their newsletter they advertise with “a reply within one workday”, but apparently that didn’t apply in my case.

Good range for sofas, we managed to find and buy whatever we need in a short amount of time. Also staff is helpful.

The seller explained properly and took his time in a relax and supporting way. He did not push us to buy the sofa or anything.
We were before with the other seller as well and he also was nice.

We had such a nice experience with a-meubel and Frank was really helpful and gave as all the information and time we needed. Could not wish for a better experience for finding the right couch. Thank you so much. 🙏🏻

Super helpful customer service. We had concerns with choosing right material but customer service in store in Nuenen was ready to advise and help with making right choice. 5/5

Good options and fair price. Friendly staff

I ordered a sofa from A-Meubel in April 2025. Over a month later, I was informed the chosen fabric was unavailable. I was told I could cancel or choose a new fabric. I agreed to select a new option — but only if the original delivery date could still be met.

A-Meubel ignored this condition, processed the change without confirming timing, and reset the delivery period. When I realized this, I immediately requested cancellation in writing. Despite this, they insisted on charging me a €501 cancellation fee, even though they could no longer fulfill the original contract.

Their communication was delayed, dismissive, and lacked accountability. I followed all the correct steps, including visiting their store, and have now escalated this to the CBW-Erkend dispute resolution process.

They offered me €117 as a “gesture,” but that doesn’t cover the time and frustration. I’m not seeking what’s easy — I’m standing up for what’s fair.

Extremely disappointed. I expected more from a CBW-accredited retailer.

Never ever buy from this company! My husband and I ordered a furniture on the 11th of January, 2025 and it is the 11th of July and it has not been delivered. The original delivery time was 6 to 8 weeks. After 11 weeks, they delivered the wrong furniture, for which we had to pay the full amount. We patiently ordered the correct one, and again A-meubel said it would take 6 to 8 weeks to correct their own mistake. Now, they were supposed to deliver the correct one Wednesday (July 2nd), but we received a call that the delivery truck broke. A new delivery attempt was scheduled for Friday the 4th of July (after we called the company to reschedule because A-meubel didn’t call us). Guess what? On that Friday we received a call that they can’t find our furniture!! Today is the 11th of July and they have not contacted us yet, despite our multiple attempts to contact them. We even visited the store today, but nothing is done to help us solve the matter. We are left extremely disappointed and have no idea whether we will be reimbursed or will eventually receive our ordered furniture. Order number: 209779.

I’m updating this review because it is now the 31st of July and we haven’t heard ANYTHING from A-Meubel. Each time we call, they say the warehouse will be contacted and that’s it. We ordered the furniture in January!!!! This is so disrespectful. They also do not reply here, which just adds to the disrespect.

Let's wait to receive the order first!

I was good, helpful.

I could not reply to your replay to my message. Which started
“ Dear Razak,

Thank you for your message.
We've tried to contact you by phone, but nobody picked up so we've left a voicemail ”
This is not true and I did not get any calls or any voice messages.
And you mentioned the drivers tips that is something else. You think I can not differentiate between a scam rude guy and a nice guy.

The delivery asked me to pay him extra 150€ if I want him to deliver to my flat.
With all respect you not taking the complaint seriously you are changing the whole story and lying as well. That is something not okay.

I purchased a sofa U-shape on 19/02/2025 from this store and received it on 03/06/2025. The first problem was a cut in the couch when we unpacked it. It took 3 weeks till 23/06 to get it fixed after many emails and phone call to their customer support.
The second and bigger problem is related to wrong dimensions of the couch which I realized from day one. I found the sofa looks small, I measured it and I found it's shorted in all sides from the recorded dimensions in the store contract. I reported it in the same day of delivery as a complaint
The dimensions in the contract are 200 cm * 310 cm * 151 cm
while the received dimensions are 197 cm * 303 cm * 146.5 cm
This was measured by the external service company fixed the sofa. The customer service refused to find a resolution to the wrong dimensions and stated it falls under 3% allowable size tolerance which was never mentioned in the contract neither by the sales person. This is sort of misleading and cheating as product does not conform the description and I expect accurate measurements (1 or 2 cm difference could be acceptable). I will still keep following them legally and warn people from buying from this company.

The seller was extremely attentive and friendly. He kept us well informed about the product and that's why we closed the deal.

The service was fast and clear. I checked the sofa online, but wanted to check it in person, so I headed to the showroom. I ended up choosing the sofa and browsing through the available fabrics, with the help of the friendly staff. I made the order on-site.

Misleading, Dishonest, and Completely Unreliable – Avoid at All Costs

I ordered a sofa on February 16th, 2025, with a clearly stated delivery timeframe of 8 to 12 weeks. That window has long passed, and I’m still without a sofa — or any clear idea of when it will arrive.

To make matters worse, the company tried to secretly cover themselves by tacking on an extra 4 weeks to the delivery estimate — in tiny print at the back of the invoice, where no one would reasonably think to look. This is nothing short of deceptive.

I spoke to a customer service agent last week, who assured me that the manufacturer had confirmed delivery for the first week of June. That information was supposedly solid. Today, I called again — and shockingly, I was told they now have no information at all about my order or its delivery date. Complete contradiction. Zero consistency. Zero reliability.

Their communication is a disaster, and their behavior is blatantly dishonest. They took my money quickly, but have done nothing to honor the agreement or keep me informed. I’ve wasted months waiting for something that still doesn’t exist, and I’ve been fed nothing but vague excuses and broken promises.

Avoid this company at all costs. I will be escalating the matter through consumer protection agencies, and I strongly advise others to think twice before trusting them with a single cent.

I was my first time visiting A-Meubel store, and the experience couldn't be better!

Na wat onenigheid over de levering is het probleem met. A.meubel top opgelost door hun.
Toppie. .