The reviews here must have been made by the company. I have used movers in five of my eleven moves. These people were the worst by far. Don't deserve one star. Insisted on a pickup date that was too e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A Plus Moving exceeded my expectations in every way. The team was incredibly professional, courteous, and efficient, and they made my move a breeze. They even helped me with some last-minute packing a... See more
Company replied
I can't say enough good things about A Plus Moving. They were prompt, courteous, and incredibly professional from start to finish. They took great care with my belongings, and I was impressed by how e... See more
Company replied
If I could do any negative numbers, I would choose them unfortunately one star is the lowest number I could choose. Horrible horrible company very unprofessional and not organized stay away from them.... See more
Company details
Written by the company
A+ Movers is a moving company in El Cajon, CA, serving the Greater San Diego area, including Mission Valley, El Cajon, University Heights and surrounding areas. A+ Movers is comprised of a team of problem solvers. We offer a different kind of experience in that we work with our customers from their very first interaction with us to moving day and beyond to ensure 5-star customer satisfaction. We offer a wide range of moving services, including apartment moving, house moving, dorm moving, residential moving and commercial moving. As a family-owned business, we know just how challenging it can be to move your family from one place to another. Our goal is to deliver a stress-free move from start to finish. For expert care and affordable rates, choose A+ Movers.
Contact info
1368 SADDLEVIEW CT, 92019 , EL CAJON, United States
- (619) 633-7744
- contact@aplusmoverssd.com
- a-plus-moving.com
3.4
Average
36 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do NOT hire this company
If I could do any negative numbers, I would choose them unfortunately one star is the lowest number I could choose. Horrible horrible company very unprofessional and not organized stay away from them. Find a better mover. I booked them three weeks out. Two days before my move, they asked if I could move from a Tuesday to a Wednesday against my better judgement I said yes and then on Wednesday I received a phone call that their truck wouldn’t start and they needed to cancel the move for that day promised they would come Friday. Again a truck did not arrive so they said they needed to cancel my move. Told me they would refund me my deposit which I have yet to receive so I had to scramble and find a different moving company to move that day and the next day. so they pretty much abandoned me at my pick up location. Run from this company don’t walk and do not hire them.
November 29, 2024
Unprompted review
Great experience
Heard a lot of good reviews on this company and decided to use them to help family members move! Very professional and glad we chose them!
January 25, 2024
Unprompted review
Very good company very professional and…
Very good company very professional and do a real good work
February 7, 2024
Unprompted review
A plus was very well originated in…
A plus was very well originated in their field of work and got our belongings to us in a in state move in less then 7 hours to pack and unpack. They even made sure that our belongings didn’t get broke I would highly recommend them to move
February 6, 2024
Unprompted review
Really great experience
Really great experience! Best customer service and hard moving workers highly recommend!!
February 1, 2024
Unprompted review
This company is very reliable and trustworthy
This company is very reliable and reasonably priced. They showed up ready to go, were very friendly and professional. I would trust them to move my belongings in the future if needed. I would recommend!
January 5, 2024
Unprompted review
Reply from A+ Movers
Hi. We are thrilled to learn that you had a positive experience with us!
Very reliable
Very reliable, trustworthy and stands by exactly what their name says an A PLUS group!!!
January 12, 2024
Unprompted review
Reply from A+ Movers
We appreciate the kind words and are glad we could provide you with a positive experience!
A Plus was so easy to deal with
A Plus was so easy to deal with. Quote was accurate, workers extremely hard working, delivery fast. Moving is stressful, but A Plus made it seamless.
Thank you guys!
January 8, 2024
Unprompted review
Reply from A+ Movers
We appreciate the kind words and are glad we could provide you with a positive experience!
Great Service
Great Experience Fast Reliable Service. I definitely will recommend them and use company again
January 12, 2024
Unprompted review
Reply from A+ Movers
Thank you so much for leaving us a stellar review!
moving is great but having a good…
moving is great but having a good working team behind you to help you move your things even better.
January 13, 2024
Unprompted review
Reply from A+ Movers
Hi, We appreciate the kind words and are glad we could provide you with a positive experience!
This company was more than enough they…
This company was more than enough they were awesome I had a last minute move and they fit me in perfect I highly recommend this company to anybody
December 1, 2023
Unprompted review
Reply from A+ Movers
Hi. Thanks for taking the time to share your positive experience. We truly appreciate it!
Respectful
Respectful, curious, polite, hard workers! Well worth the money!
December 2, 2023
Unprompted review
Reply from A+ Movers
Hi. We appreciate the kind words and are glad we could provide you with a positive experience!
If I have to move againA+ will be my go…
If I have to move againA+ will be my go to! I was very satisfied with the way they packed all of my belongings and made sure they got to my new home safe! The price was affordable and the staff was amazing! Highly recommend!
December 1, 2023
Unprompted review
Reply from A+ Movers
Hi. We are thrilled to learn that you had a positive experience with us!
I would recommend them to anyone
I would recommend them to anyone. They were very reliable and trustworthy. I appreciated having them help our family with our move.
December 3, 2023
Unprompted review
Reply from A+ Movers
Hello. We appreciate the kind words and are glad we could provide you with a positive experience!
My nightmare started with A plus mover - I should have read its bad review…
I should have read its bad review before I hired them to move my furniture from Charlotte to Seattle.
I paid them $12000 in total which is over the initial quote of $8500. They said it is based on volume but the mover overcounted it based on the size of the whole truck that is not fully packed. Besides the packing material is overcounted as well. The shipment was delayed about 10 days to arrive and I was told I can deduct $200
from the remaining balance upon delivery and the remaining reimbursement to submit the claim. However the claim company later said this item has to be paid by the mover. Thus in the end I was never compensated for the delay. During the delivery the movers got into an argument with the driver and left abruptly without completion of the job. they simply dumped many things in our garage. I filed a claim notice for the following: a missing extendable ladder, a broken office chair wheel, a broken night stand, an incomplete delivery, scratches on my table and china and wrinkles on my leather sofa due to high temperature in the truck and long moving time. The claim process took about three months and the reimbursement is only $150 and I essentially was offered "take or leave it" attitude. I took it since I know this will be all I get unless I sue them which I do not have time and effort to do so. Anyway it was simply a nightmare!!! Try to avoid this mover or you will regret it.
June 29, 2023
Unprompted review
Reply from A+ Movers
SIZE OF THE MOVE. OVERCHARGE
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 88 pieces to transport which was estimated to occupy approximately 1066 cu ft. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly.
The customer added more pieces from 88 to 175 like the result price change. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
WRITTEN REVISE PROVIDED BEFORE MOVE START
The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests on 04/25/2023
We understand that moving can be very stressful and chaotic. However, when the movers are rushing to pack or bring furniture and boxes in and out of the residence, they still need the customer to sign the documents; this is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes or confirm the condition of the items noted in the inventory.
CREW BEHAVIOR
Regarding the trash and issues reported by the customer with the crew, we regret the customer had to sustain such unacceptable behavior of our foreman and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
DELIVERY DATES. TIMEFRAME
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
Per our Estimate and Bill of Lading governing this move, the standard delivery schedule is 30 business days to deliver after the First Available Delivery day, however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment. Although we work very hard to meet our customers’ requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.
BASIC 0.60$ LIABILITY
We offer customers the free of charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at time of pickup to discuss the Full Value Protection option. If the customer would have contacted the office at time of pickup or even during the time between the pickup and the delivery which took 7 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keeping the move costs lower. Since the customer chose the basic coverage plan of $0.60 per lb. per article, it is our legal liability to compensate them based on the weight of their items rather than the value of them.
Extremely helpful!
Extremely helpful when I was in a complete crisis! Highly recommend! Did everything I needed and then some!
November 13, 2023
Unprompted review
Reply from A+ Movers
Hello. We appreciate the kind words and are glad we could provide you with a positive experience!
I was already utilizing them for my…
I was already utilizing them for my storage but I decided to use them to help me move and wow was I impressed. They not only did a great job they were very polite and fast working .
November 17, 2023
Unprompted review
Reply from A+ Movers
Hi. We are thrilled to learn that you had a positive experience with us!
Amazing and fast paced service
Amazing and fast paced service. They moved everything with care and I’d definitely recommend!
November 14, 2023
Unprompted review
Reply from A+ Movers
Hi. Thanks for taking the time to share your positive experience. We truly appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.