A1 Remote Diagnostics  Reviews 

123
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the brilliant and reliable service provided from start to finish. Customers frequently praise the staff and technicians for being extremely helpful, professional, and always willing to go above and beyond to solve difficult automotive programming, coding, and diagnostic challenges. Though some customers noted initial technical hurdles or connection issues during remote sessions, the expert team quickly resolved them with great patience and care. Reviewers consistently emphasize that remarkably fast response times, clear communication, and dependable remote support make this an invaluable and time-saving tool for modern workshops.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the prompt, reliable, and... See more

Staff

Customers expressed absolute satisfaction with the staff, consistently highlighting their exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff who are extremely... See more

Response time

Clients share positive opinions on response time, frequently highlighting that the team is always fast and... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting it is a very good and quick service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars — Excellent Service and Real Pride in Their Work I’ve been really impressed with A1 Diagnostic. The team clearly takes great pride in what they do — every job is handled with car... See more

Rated 5 out of 5 stars

Excellent service. Very willing to help. No hidden costs all the costs were made clear upfront. Last job Lewis completed for us a vw Passat for used instrument cluster. We had slight difficulty with... See more

Rated 5 out of 5 stars

Purchased this tool a few months ago and I don’t know how we managed without it! The team at A1 remote have exceeded all expectations, everything we’ve needed, they have delivered. Great service fro... See more

Rated 5 out of 5 stars

All the team at A1 Diagnostics do a great job always go above and beyond to get the job done. Lewis has got us out the s##t on more then one occasion. using remote Diagnostic saves us time and money a... See more


Company details

  1. Automotive Repair Equipment Wholesaler

Written by the company

A1 Remote Diagnostics is a service provider to Garage's, Bodyshops, Windscreen Companies, and ADAS Calibration Companies. We supply and operate our unique A1 Remote Diagnostics interface to allow our customers to perform jobs like ADAS calibrations, module programming, and fault finding. We have an extensive knowledge of ADAS and the accident repair industry, having working in this sector for many years with our sister company, A1 ADAS Solutions Ltd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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No recent history of asking for reviews

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4.9

All reviews

(123)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Have used these guys multiple times and they always go above and beyond to help out when needed. Always friendly and pleasant to deal with.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on

Spot on. Always keen to help, very punctual and great guys. Thanks from one garage to another.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service
First time i had used a remote service to repair a fault on a customers vehicle
Used A1 remote because of a post i had seen on Facebook
Not disapointed sorted problem within half an hour

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

5* service start to finish by Lewis

5* service start to finish by Lewis, initially had a slight issue with MG diag crashing however true to his word, it was rebooted and back up and running in 30 mins. Solved the issue no problem. Thanks again, highly recommended.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service, most helpful, first time using and will use again without hesitation, so glad I found this service a1

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderfull company to work with and…

Wonderfull company to work with and fantastic staff to help you every step of the way with all there services they offer.
We always use Remote diagnostic programmig with Dylan and the process has always been easy and you feel at ease when Dylan is on the job

!! Thanks again A1 !!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, good communication, successfully programmed the steering rack on a Mini Cooper.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and knowledge from this…

Amazing service and knowledge from this company, I’m a very well equipped garage and came across a programming issue, I didn’t have the correct tool for the job, contacted a1 they remotely logged into my scanner and sorted the issue within about 10minutes. I’ll definitely use them again. Very happy customer

November 7, 2023
Unprompted review
A1 Remote Diagnostics  logo

Reply from A1 Remote Diagnostics

Thanks Robert! Glad we could help.

Rated 5 out of 5 stars

Work with the A1 remote team quite…

Work with the A1 remote team quite often to do most of our ADAS coding and calibration work, can not fault these guy one bit always happy to help, they go above and beyond to get the job done and always happy to help with advice. Would highly recommend!

June 1, 2023
Unprompted review

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