The item was very quickly sent, and the quality of the product was good. Unfortunately the dress didn't fit me well, so I returned. That went easily enough as well, but it did take a while for the mon... See more
Company replied
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See what reviewers are saying
When will you reply about the status of the refund? I’ve been waiting since July. It’s a small amount of 2,100kr but it’s the principle that matters. Keeping someone’s money this long is no differen... See more
I still haven't received my order and it's been over a week. I think they take a while to deliver as they are even a little closer than my country of origin. Regarding the quality I can't speak at t... See more
Fast delivery, but the quality is not the best. After one of two wears you can already see peeling and signs of use. Too bad because the pieces are so cute.
Company replied
Company details
Written by the company
Åberg Cph er et nyere og meget nærværende butikskoncept. Vi tror på et forretningskoncept med tæt kontakt til vores kunder er fremtiden. Åberg Cph er en webshop som byder alle modebevidste kvinder indenfor i vores univers af enestående og unikke styles. Vores sortiment er indenfor luksus boheme i klassisk snit, med et strejf af det rå, og med masser af smukke feminine detaljer som blonder, perler og pailletter. Altid til jordnære priser. Vores drøm og vision bygger på dialog og tæt kontakt til vores kunder. Der er gratis fragt på ordre over 499 kr og vi levere inden for 1-4 hverdage. Vi levere i både DK, SE og NO. Vores tlf. nr er 52100404 Mail: hello@aaberg-cph.dk Vi glæder os til at høre fra dig. Mange hilsner Ne Louloa Winther Åberg Cph
Contact info
Søvangsvej 1, 1. Sal , 2650, Hvidovre , Denmark
- 0045 52100404
- hello@aaberg-cph.dk
- aaberg-cph.dk
3.7
Average
3K reviews
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
Quick delivery, clothescthat really match description online.
February 19, 2026
Unprompted review
Still No Refund Since July — Unbelievably Unprofessional
When will you reply about the status of the refund? I’ve been waiting since July. It’s a small amount of 2,100kr but it’s the principle that matters. Keeping someone’s money this long is no different than taking it. The way this has been ignored is ridiculous: no communication, no accountability, an absolute joke.
And yes, I expect the return cost of 180kr to be included in the refund, considering how you’ve handled this situation. This whole experience makes the company look careless and untrustworthy, and it really shows in the quality of the clothes too, exactly what so many other reviewers have already said.
November 4, 2025
Unprompted review
I will never recommend this website to…
I will never recommend this website to anyone.
September 17, 2025
Unprompted review
Reply from Aaberg Cph
Hej Audra 🌸
Vi kan se at vi har været i dialog med dig på mail omkring dine ordre. Vi vil meget gerne forklare dig det.
Du har to ordre hos os.
ordre 133518 med Fleur mesh lace blouse og Fleur black lace blouse. På denne ordre har du ombyttet Mesh blusen til en anden størrelse, så derfor er der ingen ændring i prisen på denne ordre.
På ordre 133593 har du også bestilt en Fleur mesh lace blouse. Denne har du ikke sendt retur til os.
På nuværende tidspunkt har vi leveret alle dine ordre og ombytning.
Mvh.
Team Åberg Copenhagen 🌸
Quick sending and good product
The item was very quickly sent, and the quality of the product was good. Unfortunately the dress didn't fit me well, so I returned. That went easily enough as well, but it did take a while for the money to come back onto my account. But generally a good experience.
September 4, 2025
Reply from Aaberg Cph
Dear Amber 🌸
Thank you so much for your wonderful review. It means a lot to us that you had a great experience.
We wish you a lovely day.
Best regards,
Team Åberg Copenhagen 🌸
The shoes were of poor quality and are…
The shoes were of poor quality and are significant defects. When I contacted your customer service for assistance, the response I received was far from satisfactory.
I expected better both in terms of product quality and customer support. I hope you will take this feedback seriously and improve both your product standards and the way you handle customer complaints.
August 7, 2025
Unprompted review
Reply from Aaberg Cph
Kære Åsa 🌸
Vi har modtaget billeder af din sko og der er ikke tale om en reklamation i dette tilfælde. Derfor informerer vi dig om at du er velkommen til at sende dem retur til os, hvis du ikke ønsker dem.
I forhold til at du syntes kvaliteten ikke lever op til dine forventninger skal vi naturligvis beklage dette, men vi må også sige at du har betalt, hvad der svare til ca. 150 Danske kroner for dine sko inkl. fragt til Sverige.
mvh.
Team Åberg Copenhagen 🌸
Åaberg Copenhagen shop’s bad service
I’m very unpleased with Åaberg Copenhagen shop’s service.
Their support works very slowly and even ignore customers.
I’ve made an order on their site and wanted to correct it (to add some more items). As there’s no such a funktion to cancel or correct order on their site , I wrote them to the support and explained the situation- they’ve read it in a short time but just ignored, thought my pack wasn’t sent yet and could be changed.
Besides, there was another bad experience with Åaberg Copenhagen shop before, when I’ve returned my pack( as it’s allowed for 14 days) they’ve accepted it but forgot to return me my money. So, I wrote them about such a slowly and bad service and they should improve. Also asked why there’s no such an option for customers to change or cancel their orders self and why customers can’t write comments on their site. They’ve ignored all my questions and answered something about a good tone…, which is absolutely not correct in this situation because my tone was good from the very beginning. This is like speculation or some words game.
I’m very unsatisfied with Åaberg Copenhagen shop’s service and don’t want to buy anything more in this shop also don’t want to get any their messages.
With my best regards,
Ielyzaveta Cholovska
June 18, 2025
Unprompted review
Reply from Aaberg Cph
Hi Ielyzaveta.
As we have explained to you several times, you contacted us via Instagram regarding your order. That social media platform is not intended for customer service inquiries or changes to orders. You automatically receive a message asking you to contact our customer service instead.
Our customer service is open on weekdays from 9 AM to 3 PM, and by phone from 9 AM to 2 PM. By the time we read your email in customer service, your order had unfortunately already been shipped, and we informed you that we were unable to make changes to it.
We do everything we can to dispatch our packages quickly, as this is something most of our customers truly appreciate. That is why it was not possible to make changes before your order was sent out.
Unfortunately, things escalated from there. You reacted extremely aggressively, and we tried to explain that in urgent cases, it is always best to contact us by phone so we can resolve the matter quickly.
However, you continued to contact us several times using a very inappropriate and offensive tone. We strongly distance ourselves from this kind of communication and cannot accept such behavior.
kind regards
Team Åberg Copenhagen
19.3.25 I return my order and by…
19.3.25 I return my order and by mistake i chose a giftcard i stead of money retur. So now i am stok with a giftcard because they will not give me my money back.
BAD BAD service. So be carefull if you make a retur.
March 19, 2025
Unprompted review
Reply from Aaberg Cph
Kære "Mary"🌸
Vi har været i kontakt med dig i vores kundeservice. Du skrev at du har valgt et gavekort og modtaget gavekortet, men i stedet ville du have pengene retur. Vi forklarede dig at du selv har valgt gavekort i returportalen og vi desværre ikke kan ændre dette.
Da du har valgt gavekortet har du modtaget +15% oveni på dit gavekort, samtidig med en gratis returlabel. Derfor kan vi ikke ændre i dette da det er gennemført i vores system.
Mvh.
Team Åberg Copenhagen 🌸
Fast delivery
Fast delivery, but the quality is not the best. After one of two wears you can already see peeling and signs of use.
Too bad because the pieces are so cute.
January 30, 2025
Reply from Aaberg Cph
Dear Melanie 🌸
Thank you for your review.
We're sorry if you received a style that didn't meet the expected quality. We strive to find the best quality at an affordable price.
We're glad you think we have some lovely styles.
Have a wonderful day.
Best regards,
Team Åberg Copenhagen 🌸
It was a really nice experience
It was a really nice experience. Good quality. Ontime delivery
January 30, 2025
Reply from Aaberg Cph
Kære Yousef 🌸
Thank you for your review.
We're glad that you were satisfied with your experience.
Have a wonderful day.
Best regards,
Team Åberg Copenhagen 🌸
Anbefales ikke
Not Recommended: Deliberately Complicated Return Policy and Terrible Quality
My experience with this store has been absolutely dreadful. The products are of extremely poor quality, far from what was shown in the photos and videos. The items are oversized and shapeless, completely unlike what was advertised.
The return process is a nightmare, clearly designed to make it impossible for the customer to get their money back. Instead of a simple refund, I was offered a voucher, which I am absolutely not interested in – especially given the low quality of the items.
The customer service is appalling and extremely biased, with disrespectful communication and even threats being made. After multiple attempts to return the product, I’ve wasted countless hours trying to deal with their incompetent support team. It’s clear that this store is trying to cheat its customers by avoiding refunds and pushing vouchers instead.
I strongly advise you to check the real reviews with low ratings – these are the actual customers. I highly recommend staying away from this store.
.
October 14, 2024
Unprompted review
Reply from Aaberg Cph
Kære Kseniia V.
Vi har været i kontakt med dig igennem denne proces. Vi beskriver gerne for dig en gang til, hvad problemet omhandler.
Du har sendt en ordre retur som har overskrevet vores 14 dages returret. En returret som du har accepteret da du afgav din ordre. Vi har forklaret dig at når din retur er over 14 dage har vi ret til at afvise din retur. Dette har vi gjort.
Når du overskrider din returret kan vi i princippet sende din ordre tilbage til dig og helt nægte den. Dette har vi dog ikke gjort, men vi har givet dig et gavekort på beløbet i stedet. Vi har også forklaret at hvis du er utilfreds med dette kan vi sagtens annullerer dit gavekort og sende din ordre retur til dig.
Vi er kede af at du syntes vores returpolitik er et mareridt. Du bestiller din returlabel på vores hjemmeside, sætter den på pakken og afsender din pakke. Vores returlabel et tilbud til vores kunder, men du er også meget velkommen til at sende retur på egen hånd.
Derudover tager vi stor afstand fra dine truende adfærd som du udviser både på mail og vores sociale medier. På trods af dette vi holder fast i vores afgørelse omkring at du har overskredet din retur.
Mvh.
Team Åberg Copenhagen
Reply from Aaberg Cph
Hej Linda 🌸
Mange tak for de 5 stjerner. Vi er glade for at du har fået en god behandling omkring dit køb.
Rigtig god dag til dig.
Mvh.
Team Åberg Copenhagen 🌸
Super god service og hurtig levering
February 9, 2024
Reply from Aaberg Cph
Kære Anita 🌸
Tusind tak for din anmeldelse. Det betyder utrolig meget for os.
Vi glæder so til at pakke din næste ordre.
Rigtig god dag
Mvh.
Team Åberg Copenhagen 🌸
Super god kvalitet til en meget god…
Super god kvalitet til en meget god pris.
Nem at handle. God kundeservice.
December 13, 2023
👍😊❤️😍 The best.
June 18, 2023
Great and seamless experience
May 25, 2023
Reply from Aaberg Cph
Kære Lisbeth
Hvis du havde kontaktet os inden din anmeldelse kunne vi have oplyst dig om at vi ikke har modtaget noget retur fra dig.
Du er meget velkommen til at kontakte kundeservice
hello@aaberg-cph.dk eller på tlf 52100404 alle hverdage ml kl 09-15.
Så hjælper de dig det bedste de kan.
Mvh Åberg Cph
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