aaliyacollections.com Reviews 143

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the unique and elegant designs of the abayas, often noting the beautiful fabric and neat stitching. Many people appreciate the excellent customer service, describing it as helpful, polite, and efficient, especially regarding exchanges and support. Reviewers frequently mention quick shipping and a personalized experience, leading to high satisfaction and repeat purchases. However, some customers were dissatisfied with their orders, reporting receiving incorrect items or colors that differed significantly from website images. There were also concerns about product quality declining over time. A few other people also felt that customer service responses were slow or unhelpful, particularly concerning refunds and returns, with some mentioning issues like a lack of quality control and misleading product images.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the amazing abayas and hijabs, noting... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the premium quality, intricate designs,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the wonderful and amazing service,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise the outstanding,... See more

Order

People report negative experiences with their orders. Many customers state they will not order again, citing... See more

Based on these reviews

Rated 4 out of 5 stars

I purchased the Dusty Rose Embroidered Sleeve Abaya which was perfect and looked just like the picture colour slightly darker but still beautiful and nice fabric I also purchased the Linen Open Abaya... See more

Rated 5 out of 5 stars

This company genuinely one of the best when it comes to quality and service. Their abayas are unique and hold a distinction of their own. I have been approached and complimented many times on the abay... See more

Rated 5 out of 5 stars

I’ve bought several abayas from this store and I’m always impressed with the quality and service. The fabric is beautiful, the stitching is neat, and the designs are modest yet elegant — exactly what... See more

Rated 5 out of 5 stars

I’m so happy with my abaya, alhamdulilah! The quality is amazing, the design is beautiful, and it feels so comfortable. Thank you so much for your wonderful service, may Allah bless your business!

Rated 5 out of 5 stars

I purchased a Mocha coloured occasion wear Jawahir Abaya! It's really beautiful and right size 😍 Got it quite quick within two days - really good service

Rated 5 out of 5 stars

I’ve ordered two abayas from them so far and two scarves and have loved everything that I have received. They are quick in shipping and their customer service is so efficient. 100% recommend!

Rated 5 out of 5 stars

Amazing service 10/10! Beautiful dress I’m very happy with it! Quality is perfect! Not cheap at all, definitely get your moneys worth x

Rated 5 out of 5 stars

Loved the abayas. Very unique fashionable and preferable❤️Tnx Aaliya collection for making my Eid special. 100% recommend will definitely purchase again

Rated 5 out of 5 stars

10/4/25 I bought several abayas and I kept a few. I emailed the team to let them know which one I wanted to return. They got back to me straight away. I got the walnut sequin abaya and it is stunning.... See more

Rated 5 out of 5 stars

The quality is amazing from Aaliyah collection. Sizing are true to size. I am a repeat customer and will continue to purchase from there.

Rated 5 out of 5 stars

Beautiful Abaya’s and Hijabs. All products are amazing MashaAllah. Jzk for your support, for being professional and helpful. Highly recommended 🤩

Rated 5 out of 5 stars

Purchased a few of the umrah abayas. Was perfectly cooling material in the harsh Mecca sun. I'm a very hot person so always need breathable fabric to keep me cool. These were perfect.

Rated 5 out of 5 stars

Amazing abayas and hijabs.The only place i buy all my abayas from due to the intricate designs and premium quality. Also, delivery is amazing, i always receive my products within 2 days.

Rated 5 out of 5 stars

My experience with Aaliya Collections has been fantastic. I’ve needed to go through the exchange and return process a few times, and each time the team handled it efficiently with quick, helpful respo... See more

Rated 1 out of 5 stars

Quality does not match prices. Customer service response are slow regarding refunding upon providing proof of postage and receipt of return. They expect a quick turn around for return but unfortunatel... See more

Company replied

Rated 2 out of 5 stars

Order was sent quickly, packaged nicely, only problem was that I ordered a sky blue short sleeve mens thobe yet when it arrived, it was linen grey! Upon letting them know and sending them a pictu... See more

Rated 1 out of 5 stars

I bough 2 Ihraam for my grand sons for umrah and 1 of them the bottom was broken when we took it out of the packaging we saw that. I emailed them and they did not even bother to reply for show concer... See more

Company replied

Rated 1 out of 5 stars

I have been waiting for my order since last Monday and have still not received any tracking details. I emailed the customer service department to request an update but have not recieved a response!

Rated 1 out of 5 stars

I’ve shopped with Aaliya Collections on several occasions and had no major issues. However, my recent experience with the Sana abaya left me very disappointed. The product image on their website... See more

Company replied

Rated 1 out of 5 stars

They are extremely unprofessional, offer terrible customer service and have breached GDPR regulations by publicly disclosing my husband’s full name and our location without... See more

Company replied

Rated 1 out of 5 stars

Cheap products that aren’t true to size, no or bad customer service, scammers. May Allah curse the people who scam others out of their hard earned money

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

143 reviews

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Replied to 66% of negative reviews

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Rated 1 out of 5 stars

"I placed an order for an abaya for…

"I placed an order for an abaya for Eid, and it was dispatched promptly. However, we never received it as Royal Mail sent it to the wrong address.

I made several attempts to contact Aaliya Collections through their WhatsApp, Instagram, and email channels, but unfortunately, they did not respond at all. This has been a disappointing experience with their customer service

July 10, 2023
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