This is my seventh painting from Aanabanana and I just think their quality is outstanding. I usually order custom paintings and their colors are vibrant and true. They have excellent customer servic... See more
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See what reviewers are saying
I love Aanabanana.com for my paint by numbers! They have wonderful quality paintings, beautifully opaque paints, and outstanding customer service. I cannot say enough good things about them! So far I... See more
With the pandemic I was trying to find something new to do and found out about Aanabana.com from a video review from Melanie Creative Studio. I wanted something with meaning and ordered a custom pain... See more
Order AB20234421. This is a order number from Singapore on 18Jun2024 local time. Had not been shipped till now. No response from Customer Service despite checking. Strongly discourage international... See more
Company details
Written by the company
We deal in Paint By Numbers and try and serve our customers to the best of our ability.
Contact info
United States
- contact@aanabanana.com
- aanabanana.com
3.6
Average
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great response from Customer Service on…
Great response from Customer Service on my custom painting preview. Very excited to receive my custom painting.
September 13, 2023
Unprompted review
Very responsive customer service.
September 4, 2023
Unprompted review
Frustrated with lack of communication
I cannot get my order to move forward, lack of communication on how to do the recommendation upgrade to 48 colors, issues with website payment process, and finally had to pay through a PayPal request and they have my money and the process has stalled out!
Update: August 19, 2023
Finally received communication and order is complete and being expedited. Rating will be adjusted when I actually receive it. To be continued….
Update #2 : September 15, 2023
My painting has arrived as ordered today, appears to be correct , tube it was sent in was bent so canvas is going to need to be ironed first. Condition of paints yet to be determined.
August 15, 2023
Unprompted review
Good service
Good service. Just ordered. Looking forward to see it and start.
August 2, 2023
Unprompted review
Great customer service
Very fast response on chat to help me correct shipping address.
June 28, 2023
Unprompted review
The customer service is great
The customer service is great. A wonderful experience.
May 15, 2023
Unprompted review
Kind and reasonable
They were kind enough to express ship for free when I didn’t promptly approve the preview!
April 6, 2023
Unprompted review
I ordered a few items they sent the
I ordered a few items they sent the wrong order their chat does not answer I sent a few emails no response I don’t think this is a good or real company
March 6, 2023
Unprompted review
No product or communication!!
Ordered on 12/8 with express shipping. Have not heard anything since. No responses to my inquiries. They have my money but I don't have the product or any communication.
12/31 update- received the product. Wish there was communication/responses about its tracking, like they said they would send.
December 8, 2022
Unprompted review
Reply from aanabanana.com
Hello Chris, I apologize for not meeting with your expectations with this order but we did send you an order confirmation email on 8th December when you placed the order and a shipping confirmation on the 10th December (please do check your spam folder if you do not see them in the inbox). As you mentioned you ordered this on 8th Dec and got the product on 31st Dec you can see that we did ship it express as per your order (our express shipping time is 3 and half weeks) and even with the holiday rush we did deliver on time. I hope you liked your framed mini kit and in case of any issues please drop into our live chat and I will personally take care of you. We would appreciate if you will be kind enough to see this and change your feedback on the basis of the quality of product you have received to help us serve customers like you! Thanks, Josh
No information on delivery since Dec 8
No information on delivery since Dec 8. Ordered on Dec 3. Attempted to contact with no response. Starting to believe it's a scam.
Update: Finally received info on the shipment. Looks like it had already shipped I just wasn't updated on that. Bumped up to three stars for now and will try to update it once I get the product.
December 21, 2022
Unprompted review
Reply from aanabanana.com
Hello Jon, I see that the product has been delivered to you. I do apologize for you not getting a response but the support team was loaded with emails (due to the holiday rush) and we could not get back to you. I know it is not a reason that we left you unattended but I wanted to tell you the truth and unfortunately we did miss it this time. I hope you like the paint by numbers and we would appreciate if you will be kind enough to see this and change your feedback on the basis of the quality of product you have received to help us serve customers like you! Thanks, Josh
Poor communication djdjdndmdmdmd
December 3, 2022
Unprompted review
Reply from aanabanana.com
Hello, we would like to help you better. Please do share more details about your order or connect us over live chat and I will help you with this for sure. Thanks, Josh
Great customer service
Customer service has been super responsive and helpful.
December 8, 2022
Unprompted review
Reply from aanabanana.com
Hello Adam, thank you for your kind words. Feedbacks like these helps us stay motivated and work better!
Customer service
Great customer service they was very helpful in selecting the right size for each photo and the right amount of paints.
July 25, 2022
Unprompted review
I ordered a custom piece and I’m very…
I ordered a custom piece and I’m very happy with it. The suppliers are very responsive via email and tough it took a while to get to me in the UK, It’s great quality, comes packaged in a nice tube and I had enough paints to complete it. Will definitely buy another custom piece!
July 8, 2022
Unprompted review
I ordered a custom painting and when I…
I ordered a custom painting and when I was having a hard time finding it I was able to message them and got instant responses. They recommended I upgrade to a bigger picture and more colors for it to look more realistic. I am very happy with the customer support. I can't wait to get my painting to start it.
May 5, 2022
Unprompted review
Simply the Best!
With the pandemic I was trying to find something new to do and found out about Aanabana.com from a video review from Melanie Creative Studio. I wanted something with meaning and ordered a custom painting of my puppies. So happy I did and having so much fun watching it coming to life. When I received the package it was wrapped really well and the canvas, paints and brushes are top quality. Just placed my 2nd order for 2 custom paintings and beyond happy with my purchases.
April 16, 2022
Unprompted review
Perfect!!!!!
My husband ordered a custom paint by number of our beloved pet of 17 years that crossed the rainbow bridge for me. The canvas came rolled and was a joy to paint. The details and color match was amazing! I'm glad to have such a beautiful reminder of him in our home! Thank you Aanabanna!!!
February 11, 2022
Unprompted review
WONDERFUL!
1) GREAT customer service! I had a couple questions and got them ALL answered within 5 minutes. (The phone # wasn't working, but the "Live Chat" worked perfect.)
2) The paints are smooth and cover very well.
3) The paint brush is...OK. I'm an artist, so will probably use mine instead.
4) The custom design (using my own photo) looks WONDERFUL! So nice to be able to paint from one of my favorite photos.
5) Paint bins were full.
I'll come back & leave another comment when I'm all done. I've only painted the swatch guide so far.
January 27, 2022
Unprompted review
Return customer
I’ve had three custom paintings and about four more painting requests from this company. The reason I keep on coming back for my paint by number needs from Aanabanana are because of the quality of their canvas, the shipping speed is awesome and most especially the quality of their paints. The colors of the paint is just so vibrant, the consistency of the paint is so easy to work with, and I don’t need to reapply just to get to the color I want. Definitely getting more of my custom-made paint by numbers done by them again.
July 16, 2021
Unprompted review
My favourite company for custom paint…
My favourite company for custom paint by numbers!
June 15, 2021
Unprompted review
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