Abakus Direct Reviews 3,503

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and quick delivery service, often noting that products arrived sooner than expected, even during busy periods. The delivery drivers are consistently highlighted for their friendliness, helpfulness, and excellent communication, often going above and beyond to assist with placing items. Many people are also very satisfied with the products themselves, finding them comfortable, of good quality, and accurately described. However, some customers also noted issues with product quality, mentioning discrepancies between online photos and the actual material or color, and some items arriving with damage or missing parts. A few other people also felt that communication regarding delivery could be improved, with some experiencing delays or difficulty reaching customer service for rescheduling.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and appearance... See more

Staff

People report positive experiences with staff, particularly praising the delivery drivers for their... See more

Quality

Users describe ambiguous interactions with quality, with many expressing significant disappointment.... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are g... See more

Rated 4 out of 5 stars

Great sofas at competitive price. Company were in touch quickly too confirm order etc Although items were stated in stock online they were awaiting delivery, therefore this delayed receiving our o... See more

Rated 4 out of 5 stars

The sofa and chair I purchased are very comfortable. Definitely good value for money. If I had one suggestion that would improve the service it would be that the company kept in touch with you after... See more

Rated 4 out of 5 stars

Sofa arrived very quickly especially before Christmas. Its ok and will do as a sofa for my first house but the quality isn't amazing and it's harder than I expected, I don't expect it to last as long... See more


Company details

  1. Living Room Furniture Store
  2. Furniture Store

Written by the company

We know a thing or two about sofas. That's because we've been making high quality, comfy and stylish sofas for over 10 years. Those years of experince and expertise mean that today we're proud to bring you the huge range of sofas along with unbeatable quality, and service that's second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was very disappointed

Was very disappointed, website promised delivery before Christmas and it hasn’t happened. I didn’t receive any correspondence from the company until I emailed them myself.

December 11, 2025
Rated 4 out of 5 stars

5 stars for the delivery driver Chris

5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are grateful it arrived just before Christmas too.

Although, less stars for the sofa itself as Im slightly disappointed in the photos online as the material/colour is not what it looks like in the pictures, it’s more metallic and shiny which looks quite tacky.

December 23, 2025
Unprompted review
Rated 4 out of 5 stars

Quick dispatch but cheap quality

Sofa arrived very quickly especially before Christmas. Its ok and will do as a sofa for my first house but the quality isn't amazing and it's harder than I expected, I don't expect it to last as long as higher quality sofas. Looks the part though.

December 7, 2025
Rated 5 out of 5 stars

We bought our sofas from this company…

We bought our sofas from this company over a year ago and one of the sofa seats spongejust collapsed ,i got in contact and they sent a replacement with in 10 days, fantastic service would definitely recommend this company for customer service thank you.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I’m really pleased with this sofa

I’m really pleased with this sofa! There’s absolutely nothing wrong with it, and delivery was simple and easy. The company made sure to confirm the delivery time with me, which was really convenient. The sofa itself is really comfy, clean, and exactly as described. Overall, spot on!

November 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look