Abcam Reviews 3

In December 2022, I placed an order for four items with Abcam. Initially, they couldn't locate it in their system, and after a week, I discovered they had misplaced it. I resent the purchase order file, and since it was close to New Year's, I requested the shipment be deferred until after the holidays because the university would be closed. Abcam's customer service confirmed they received my message and adjusted the shipping to January. However, the next day, I got an automated email from FedEx saying two items had been dispatched and were due to arrive on December 28th, during the holidays. I reached out to Abcam, who assured me it would be addressed, but it wasn't. Eventually, on January 3rd, I found the products in a melted state, surprisingly delivered to a different department from what was specified in the order. I informed Abcam again, asking them to update their system to prevent further confusion, as I can't manage deliveries to unintended locations. Initially, they didn't acknowledge their error until I provided the purchase order as proof. They then assured me that the remaining items would go to the right address. Unexpectedly, the next two items also ended up in the wrong place and were in poor condition before I was notified. After reaching out once more, Abcam promised to compensate by sending replacements to the correct location. However, I later received an email stating temperature-controlled delivery wasn't necessary, and they wouldn't be sending replacements.Overall, my experience with Abcam has been incredibly frustrating, and I won't make the mistake of ordering from them again. It's disappointing that the company can't ensure sensitive products are delivered to the correct address. My time and money were wasted over several months.

I should only express my low value to this company in regards of the datasheet products, which is full of useless information making the client confused and lost to find what he needs.

I sent a purchase order related to four products to Abcam company in Dec 2022. For the first few days, they were not able to find it in their systems. It took me one more week until I understood that they lost it in their system. I sent them again the PO file. It was very near to New Year and I told them to send them after the new year since the university is closed and nobody is there to receive any package. The Abcam customer service replied that we received your message and we have set the shipping to Jan. One day after, I received an automatic email from FedEx that two of the products has been shipped from Abcam and will be delivered on 28th Dec (HOLIDAYS). I contacted again the Abcam company and they said it will be resolved, but it did not eventually. Finally, I could find the products on 3rd Jan in melt condition and very surprisingly in another department very different from the address that was mentioned in the PO. I contacted the company again and asked them to correct the address in their internal system since I can not be aware on time if they deliver a product to another building. At first, they did not accept that it was their mistake until I sent them the PO. They said ok it is resolved and the next two products will be shipped to the correct address. But again, very surprisingly, they delivered the other two products to another building different from mine and they were found in melt condition again when I was informed that they are in that place. I contacted the company again and they promised me that they will compensate me for this mistake by sending new products this time to the correct address. Right after, I received an email implying that it is not necessary for the product to be delivered at the correct shipping temperature and they don’t send any new products to me.

In the end, I am super frustrated by ordering from Abcam and I will not do that mistake anymore. This company is not even at the level to be able to deliver such delicate products in a correct and predefined address. So sorry for the company. I just lost my time and money during these few months.