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ABC Legal Services Reviews 

3,668
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 942 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how fast and efficient the process is, frequently pointing out clear communication and timely updates throughout their legal matters. People also find the online platform extremely easy to navigate for placing orders and downloading necessary proof of service documents without hassle. Some people were dissatisfied with customer support, mentioning that receiving a helpful response took too long or resulted in unhelpful automated replies. A few other reviewers also felt that certain service attempts fell short of expectations or experienced unexpected delays before reaching a final resolution.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, showing a wide range of differing experiences. While many... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply divided opinions. While many customers... See more

Response time

People report ambiguous experiences with response time, reflecting a high level of disagreement among... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide divergence in experiences. While many... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting the intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were unsuccessful with 3 attempts, over nearly 4 months, to have these documents served by a Sheriff (outside of our state.) We even had to reschedule the court date twice because of service issues... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience with ABC Legal. They provide timely Process Serving with on point notifications. I am also able to get notified while at home, which is what I love. Excellent service with... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised at how many times service was attempted. Now thats professionalism. I was so happy when the server finally able to complete the service. If I ever need legal help again I wi... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the app and having real time updates on service status for the various defendants. Easy and intuitive to both place orders and download proof of service. Also appreciated the detail... See more

Company replied


Company details

  1. Legal Services
  2. Private Investigator
  3. Process Server

About ABC Legal Services

Written by the company

Service Made Simple™

Fast, seamless service of process in 50 states and 88 countries—with one simple solution.

ABC Legal is the nation's largest provider of service of process. Since 1974, we've helped more than 50,000 law firms, corporations, government agencies, and individuals get documents served quickly, reliably, and accurately.

We provide service of process in all 50 states and 88 countries and proudly serve as the official process server for the U.S. Department of Justice.

Getting documents served shouldn't be complicated. That's why we built technology that gives legal teams complete visibility into every step of the process—so you always know where things stand, nothing falls through the cracks, and your cases keep moving forward.

Everything in one place. Track every serve, every update, and every deadline from a single platform—no chasing status updates.

Nationwide reach. Local expertise. With 10 offices across the country and a network of more than 12,000 process servers, we deliver reliable service wherever you need it.

Whether you're an individual, solo practitioner, large law firm, corporation, or government agency, ABC Legal makes service of process straightforward. We handle the complexity, so you can focus on moving your cases forward.

See why legal professionals have trusted ABC Legal for more than 50 years at abclegal.com.

Sign Up For Free Order Today Upgrade to Professional™ Serve Anywhere Partnerships

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,668)

882 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very fast and easy to use

They were very fast and easy to use. Very happy. Would use again.

July 24, 2026
ABC Legal Services logo

Reply from ABC Legal Services

William, thank you for your kind review! We're so glad you had a positive experience and found the process easy from start to finish. We truly appreciate your trust in ABC Legal and look forward to assisting you again.

Rated 5 out of 5 stars

Excellent!

The online process was easy to navigate. The communication updates were excellent! The person was served in a timely manner. I was notified immediately. I highly recommend ABC Legal.

July 24, 2026
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Reply from ABC Legal Services

Nancy, thank you for your thoughtful review and recommendation! We're so glad to hear you found our platform easy to use and that our updates kept you informed every step of the way. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

DETAILED & PROFESSIONAL SERVICE

DETAILED & PROFESSIONAL SERVICE
VERY HAPPY CUSTOMER

July 10, 2026
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Reply from ABC Legal Services

Layne, thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team. We truly appreciate your trust in ABC Legal and your support.

Rated 1 out of 5 stars

Leave me alone!!

July 24, 2026
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Reply from ABC Legal Services

Hi Debbie,

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

If you need any further assistance, please reach out to our customer service team through your online account.

Sincerely,
The ABC Legal Services Team

Rated 4 out of 5 stars

Easy to submit my request but my…

Easy to submit my request but my follow-up instruction about when to serve was not taken into consideration which led to a few unsuccessful attempts.

July 17, 2026
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Reply from ABC Legal Services

Pamela, thank you for taking the time to leave a review! We're glad you found our platform easy to use, and we appreciate your feedback. We'll be sure to share your comments with our team as we continue working to improve our service.

Rated 1 out of 5 stars

Customer service the worst ever

The process serber was amazing. She’s not the issue. My issue is with customer service. The worst ever !! Been calling 2-3 times a day regarding proof of service that was not mailed out. It’s been almost two weeks ! Everytime I call I get a different response. It was sent locally ? It was overnighted ? It was sent 3 times ? It was sent from WA ??? No one knows what’s going on. I paid EXTRA for expedited service and got nothing in the mail !!!!!!! The case could be thrown out if wet copy not sent to courthouse !!

July 17, 2026
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Reply from ABC Legal Services

Hi Kendrick,

Thank you for taking the time to share your feedback. We appreciate your kind words about your process server, and we're sorry to hear that your experience did not meet your expectations.

According to our records, our customer service team has been in touch with you through your online account. We understand how important receiving the proof of service is, and our team is actively working to help ensure it reaches your client as soon as possible.

If you have any additional questions, please continue to reach out through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 5 out of 5 stars

The service was exceptional

The service was exceptional. I am so happy with the service and will tell the world.

July 22, 2026
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Reply from ABC Legal Services

Thank you so much for your wonderful review, Tara! We're thrilled to hear you had such a positive experience. Your recommendation means a great deal to our team, and we truly appreciate your trust in ABC Legal.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

This was my first time using a process server, and ABC Legal exceeded my expectations. Their website was easy to use, I received regular status updates, and everything was completed professionally and on time. I wouldn’t hesitate to use them again.

July 24, 2026
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Reply from ABC Legal Services

Thank you for your thoughtful review, Kelly! We're so glad your first experience with ABC Legal exceeded your expectations. It's great to hear that our platform and updates made the process simple from start to finish. We truly appreciate your trust in ABC Legal and look forward to assisting you again whenever you need us!

Rated 1 out of 5 stars

Unprofessional, fraudulent billing practices, and zero customer service

My experience with ABC Legal Services has been an absolute nightmare. I hired them for process serving, and the process server provided virtually zero effort, claiming the individual didn't live at the address and referencing a conversation with an unnamed neighbor, without providing any physical description or required details.
​It only got worse from there. Though a single fee is supposed to cover 3 attempt tries, they double-charged me immediately when asking to retry.
​They reassigned the exact same process server, who simply copy-pasted the previous failed update at 3:00 AM including the exact same vague neighbor comment.
​After recognizing the issue, I was promised a refund. It has now been almost two months. I have requested my refund twice and requested to speak with a supervisor, but no one has bothered to call me back.
​They took my money, faked attempts, double-charged me, and have completely ignored my requests for a resolution. Save your money and hire a local private process server who actually does the job and respects their customers.

June 10, 2026
Unprompted review
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Reply from ABC Legal Services

Hi Jen,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

Your review has been escalated to our customer service team for further review.

If you have any additional questions or information to share, please continue to reach out through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 1 out of 5 stars

This company sucks

This company sucks. Their customer service is ridicules and non-existent. I have been requesting for a POS for a subpoena that we served seven days ago with no success. I've requested to talk to a supervisor which never happened. To this minute. I've not received a call or the POS or an explanation for the issue. This is not my first issue with ABC Legal. I DO NOT recommend this company to anyone or any firm. If I could give this a zero star, I would have done it. 7/23/2026_ Update: Another day has passed by with no response or communication what so ever from ABC Legal.
7/24/2026_Update: I still don't have the simple POS that this company is supposed to provide to customers after rendering the service. I've not missed the deadline to notify all parties and would have to cancel the subpoena. All the efforts and time spent on this by attorneys and paralegals have gone to waste thanks to ABC Legal.
Stay away from this company at all costs.

July 23, 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Soroush,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We previously reached out to learn more about your concerns, but unfortunately we did not receive a response.

If you would still like assistance, please reach out to our customer service team through your online account so we can review your concerns and help remedy the situation. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 1 out of 5 stars

If I could give them 0 stars I would

If I could give them 0 stars I would. Worst process server possible, only attempted service 3 times when I paid for 4 to 6 and am still waiting on my proof of service. They aren't helpful at all. Go with any other company than this one, wasted my time and money!!

June 10, 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Sarah,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand your concerns and take feedback like this very seriously. Your review has been escalated to our customer service team for further review.

If you have any additional questions or information to share, please continue to reach out through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 1 out of 5 stars

Do not fall for the (questionable) 5-star reviews like I did! -- USE AT YOUR OWN RISK

My experience with ABC Legal over the past month has been a nightmare. They notified me within a week that my papers had been served and once ten days were shot on my 45-day court deadline I got a rejection notice from the supposedly "served" party that it was not a legitimate serve. They simply left it with some receptionist for a signature and did not verify they were leaving it with an authorized agent, doing the very LEAST they could do -- basically just a "certified return receipt" which I could have paid $10-15 through the post office for.

I thought maybe this was a fluke and informed them of this immediately speaking to five different agents multiple times over 2 weeks. I submitted proof of non-service and they said they will "look into it". Apparently despite the evidence and ticket "we are looking into it" is their standard canned response template. I told them multiple times that thanks to them I have just TEN DAYS LEFT with the justice court that does will not grant service extensions, and even ABC Legal's own deadline is today. That would cost me the fees I paid both to them and the court. I gave them a different address to serve or the option for a refund so I could hire a private process server in the city of service and only asked that they tell me which it will be so I could hurry up and make my move in the slim time frame I have left due to their inaction. But despite calling daily and being promised a supervisor will get back to me "within 24 hours" all I (finally) got was an impersonal rejection (no phone call).

This experience of their taking my money, falsely claiming successful service, then stonewalling me for a month now while running out the clock is abhorrent. From now on I will only deal with a private server who actually communicates with their customers and doesn't take and keep money for a service they did not provide successfully, yet labels it as such and then addresses the issue by stonewalling their paid customers for weeks with no resolution or word.

Find a local trusted process server from the state's legal government database yourself and avoid national chains. All the chains do is hire an independent agent in the town you specify anyway (not one employed by them). You can hire them for the same price (or less) and have direct access to the server without a stonewalling middleman that acts as "defense". I finally got mine served correctly by doing just that and both were speedy and responsive -- and so far no rejections! 👍🏻

UPDATE: Their response to this review below references customer relations supervisor "Isa" who issued the impersonal denial I mentioned above. Should ABC Legal decide to respect The Strict Legality of a Corporate Process Server Under Arizona Rules of Civil Procedure (Rule 4) I will update here. They owe me a refund for services not legitimately rendered. The irony of a "legal service" that is ignorant of and/or violates the law is notable.

June 15, 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Steve,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

According to our records, a member of our customer support leadership team has reviewed your order and has been in touch with you through your online account regarding your concerns.

If you have any additional questions, please continue to reach out through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 1 out of 5 stars

Waste of time and money

If I could give this company zero stars, I would.

I gave them my paperwork, and they told me it had to be sent to the Sheriff’s Office. That was fine, but after a month went by, I asked for an update. They finally claimed they sent the paperwork an entire month later.
.

I kept checking, and there was still no update. Eventually, I got fed up and called the Sheriff’s Office myself. They told me they had never received it.

I called ABC, and they insisted the Sheriff’s Office did receive it. Then, two days later, they updated my account saying they had sent the paperwork again. I called the Sheriff’s Office once more, and they told me the only thing ABC had ever sent was the citation—not the rest of the required paperwork. They also told me they had contacted ABC over a month earlier requesting the remaining documents, but ABC never responded.

At this point, it’s been over two months. Not only did they waste my time and money, but they also lied to me over the phone by claiming they had sent everything when they hadn’t.

Don’t waste your time or money. You’ll likely end up having to file extensions because of their delays. This is an awful company and absolutely not worth it

July 22, 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Amelia,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We previously reached out to learn more about your concerns, but unfortunately we did not receive a response.

If you would still like assistance, please reach out to our customer service team through your online account so we can review your concerns and help remedy the situation. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 1 out of 5 stars

DO NOT HIRE THIS COMPANY

I am an attorney and hired ABC to do a simple serve. There was at least three weeks to timely serve the responding party when I hired them. Inexplicably, they waited until the LAST DAY for effective service and that attempt failed. I received a full refund but my client was pissed and I had to explain to him that I had tried a new process server but they failed. You would do better to burn your money than hire this company.

June 1, 2026
Unprompted review
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Reply from ABC Legal Services

Hi Damian,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

According to our records, a full refund has been processed for your order. We understand how frustrating this situation was and appreciate you bringing it to our attention. Feedback like yours helps us identify opportunities to improve our processes and overall customer experience.

If you have any additional questions, please reach out to our customer service team through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Sincerely,
The ABC Legal Services Team

Rated 5 out of 5 stars

Exceptional Service

Fast and precise delivery service. The request and uploading of documentation was simple through the website. Definitely worth the service fee.

July 10, 2026
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Reply from ABC Legal Services

Synthia, thank you for your thoughtful review! We're so glad to hear you found our platform easy to use and that the process was smooth from start to finish. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

ABC Legal was able to efficiently serve…

ABC Legal was able to efficiently serve a subpoena to a witness in a rural area with a locked gate.

July 10, 2026
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Reply from ABC Legal Services

Michelle, thank you for your thoughtful review! We're glad we could help complete service in a challenging location and provide the support you needed. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 5 out of 5 stars

easy to use and great communication

The platform is easy to use and communications is very clear. I will continue to use this service. My coworker also uses it.

July 17, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Tiffany, thank you for your thoughtful review! We're so glad to hear you've had a positive experience with our platform and communications. It means a great deal to know both you and your coworker trust ABC Legal. We truly appreciate your support and look forward to assisting you again.

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