We were unsuccessful with 3 attempts, over nearly 4 months, to have these documents served by a Sheriff (outside of our state.) We even had to reschedule the court date twice because of service issues... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had a great experience with ABC Legal. They provide timely Process Serving with on point notifications. I am also able to get notified while at home, which is what I love. Excellent service with... See more
Company replied
I was pleasantly surprised at how many times service was attempted. Now thats professionalism. I was so happy when the server finally able to complete the service. If I ever need legal help again I wi... See more
Company replied
Really enjoyed the app and having real time updates on service status for the various defendants. Easy and intuitive to both place orders and download proof of service. Also appreciated the detail... See more
Company replied
Company details
About ABC Legal Services
Written by the company
Service Made Simple™
Fast, seamless service of process in 50 states and 88 countries—with one simple solution.
ABC Legal is the nation's largest provider of service of process. Since 1974, we've helped more than 50,000 law firms, corporations, government agencies, and individuals get documents served quickly, reliably, and accurately.
We provide service of process in all 50 states and 88 countries and proudly serve as the official process server for the U.S. Department of Justice.
Getting documents served shouldn't be complicated. That's why we built technology that gives legal teams complete visibility into every step of the process—so you always know where things stand, nothing falls through the cracks, and your cases keep moving forward.
Everything in one place. Track every serve, every update, and every deadline from a single platform—no chasing status updates.
Nationwide reach. Local expertise. With 10 offices across the country and a network of more than 12,000 process servers, we deliver reliable service wherever you need it.
Whether you're an individual, solo practitioner, large law firm, corporation, or government agency, ABC Legal makes service of process straightforward. We handle the complexity, so you can focus on moving your cases forward.
See why legal professionals have trusted ABC Legal for more than 50 years at abclegal.com.
Sign Up For Free Order Today Upgrade to Professional™ Serve Anywhere PartnershipsWritten by the company
Contact info
1099 Stewart St., Suite 700, 98101, Seattle, United States
- (206)521-9000
- learn@abclegal.com
- abclegal.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So efficient and the electronic updates…
So efficient and the electronic updates are very helpful.
June 19, 2026
Reply from ABC Legal Services
Van, thank you for your kind words! We're delighted to hear you had a positive experience and found the updates helpful throughout the process. We truly appreciate your trust in ABC Legal and the opportunity to assist you.
ABC's customer service's failure to assist with their contracting information
I hired ABC Legal to serve a citation on a party in New Jersey. According to the process server, the property seemed to be vacant, posted in notes on 4/11&13/26. Order was put on hold and then cancelled on 4/14/26. I got a Return of Service stating the citation was posted on the residence 4/15/26, Return of Service dated 4/22/26. This after the order was cancelled. Obviously, no one seems to know what is going on. I then sent another citation to be served at a different address. Yes, I had to pay again. 1st attempt no answer. 2nd attempt spoke with individual who said they are a resident who did not know her, it is a group home, person to be served is a Nurse who works at the home. No other attempts were made. No affidavit of nonservice were posted. Informed ABC I need three attempts. They sent another process server, who then provided an unsigned Proof of Nonservice, stating the exact words the first process server posted in his notes. They told me if I want the same process server a need a letter from the Judge informing them. Yes, I was going to have to pay again for the same crappy service. I tried to work with customer service, which was a joke, impolite and did not care about helping or resolving my issues. I am done with them.
June 23, 2026
Unprompted review
Reply from ABC Legal Services
Hi Kathy,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We appreciate you taking the time to provide additional information. We take concerns like this very seriously, and your order is currently being reviewed by our team.
If you have any additional questions, please continue to reach out to our customer service team through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.
Thank you for bringing your concerns to our attention.
Sincerely,
The ABC Legal Services Team
Avoid ABC Legal if you need reliable service,
I hired ABC Legal to serve legal documents at a commercial business address in Gaithersburg, Maryland. The process server reported that service could not be completed because of a “No Trespassing” sign and later described the location as a “hostile environment.”
This was not a private residence, not a gated community, and not a dangerous location. It was a normal commercial office building with a public parking area. When I asked ABC Legal to provide a photograph of the alleged “No Trespassing” sign that prevented service, they refused to provide one. They also refused to issue a refund.
After the first failed attempt, I informed ABC Legal that I wanted to transfer service to the Sheriff’s Office because I had already lost valuable time. I specifically requested a refund and clearly stated that I did not want additional service attempts based on the same reasoning.
Customer support informed me that my refund request was under supervisor review. However, before providing any decision regarding my complaint, ABC Legal proceeded with another service attempt and charged additional fees. Unsurprisingly, the second attempt resulted in the exact same explanation: a “No Trespassing” sign and a so-called “hostile environment.”
At that point, I had already contacted the Sheriff’s Office myself in order to move the case forward. The repeated delays caused significant frustration and unnecessary loss of time.
From my perspective, ABC Legal appeared more focused on documenting additional service attempts than resolving the issue or addressing my refund request. The second attempt added no new information and produced the exact same result as the first.
I paid for professional process service but received delays, inconsistent explanations, refusal to provide supporting evidence, refusal to refund, and no meaningful resolution.
Based on my experience, I cannot recommend ABC Legal. Potential customers should carefully review service notes, evidence, and billing practices before hiring this company.
June 22, 2026
Unprompted review
Reply from ABC Legal Services
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We appreciate you bringing your concerns to our attention. Your order has been escalated and is currently being reviewed by our team.
If you have any additional questions or information to share, please continue to reach out to our customer service team through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.
Thank you for your patience while this matter is being reviewed.
Sincerely,
The ABC Legal Services Team
I've had a great experience with ABC…
I've had a great experience with ABC Legal. They provide timely Process Serving with on point notifications. I am also able to get notified while at home, which is what I love. Excellent service with excellent timing. I recommended them to all legal professionals. As office manager, we only use ABC legal at our office.
June 19, 2026
Reply from ABC Legal Services
Shanta, thank you for your thoughtful review and recommendation! It means a great deal to know that ABC Legal has earned your trust and become your team's preferred choice. We're delighted to hear you've had consistently positive experiences, and we truly appreciate your support and confidence in our services.
Very happy to have used your services
Very happy to have used your services. I was kept informed from beginning to end.
June 5, 2026
Reply from ABC Legal Services
Maria, thank you for your review! Keeping our clients informed every step of the way is important to us, and we're pleased to hear that it made a difference in your experience. We appreciate your support and trust in our team.
Fraudulent & Misleading
Please be aware of this process service. They misrepresented themselves as the only authorised process server in the United States and claimed to be backed by the U.S. Marshals. Despite these claims, the service are never completed. I strongly advise others to exercise caution and verify credentials before engaging with them.
6/19/2026 1:46 PM: I was unable to access the address due to secured building. Closed for the holiday.
6/20/2026 2:42 PM: I was unable to access the address due to secured building. Closed for the weekend.
6/22/2026 5:05 PM: I spoke with an individual who identified themselves as the lobby attendant. White, female, red
hair, 5'9", 175, 50, brown eyes claims that she and or anyone on the premises is not authorized to accept at this location. Claims there is no forwarding information as to were legal papers are accepted by the company
June 23, 2026
Unprompted review
Reply from ABC Legal Services
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We previously reached out through Trustpilot to learn more about your concerns, but unfortunately, we did not receive a response.
Please reach out to our customer service team through your online account so we can review your concerns and work toward a resolution. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.
Thank you for bringing this to our attention.
Sincerely,
The ABC Legal Services Team
Reply from ABC Legal Services
Zoe, thank you for your review! We're delighted to hear everything went smoothly. We appreciate your trust in ABC Legal and the opportunity to assist you.
Fast and reliable company!
June 19, 2026
Reply from ABC Legal Services
Ava, thank you for your review! Providing dependable service is what we strive for every day, and we're delighted to hear we met your expectations. We truly appreciate your support and look forward to assisting you with any future cases!
Reply from ABC Legal Services
Michael, thank you for your kind words! We're delighted to hear you had a positive experience with our team. Your trust means a great deal to us, and we're grateful for the opportunity to assist you!
Excellent service from start to finish
Excellent service from start to finish. My request was delivered within a week or so. Would definitely recommend and use the company again.
May 25, 2026
Reply from ABC Legal Services
Shari, thank you for your kind words and recommendation! We're delighted to hear you had a positive experience. We truly appreciate your trust in ABC Legal and look forward to assisting you again in the future!
Reply from ABC Legal Services
Thank you for your review! We're delighted to hear you found the process efficient and easy to navigate. We appreciate your support and are grateful for the opportunity to assist you!
Transaction was smooth and easy
May 29, 2026
Reply from ABC Legal Services
Thank you for your kind words! We're glad we could make the process straightforward. We appreciate your support and thank you for choosing ABC Legal!
This is the first time i use ABC and…
This is the first time i use ABC and was impressed how efficient and professional the company is. I highly recommend if you need an independent serving company.
June 19, 2026
Reply from ABC Legal Services
Elizabeth, thank you for your review and recommendation! We're delighted to hear your first experience with ABC Legal was such a positive one. We appreciate your trust in our team and are grateful for the opportunity to assist you!
I like a lot about your service
I like a lot about your service. However there were many clerical mistakes in the document by your people.
June 12, 2026
Reply from ABC Legal Services
Hi Hexin,
Thank you for taking the time to share your feedback. We’re glad to hear there were aspects of our service you were pleased with, but we’re sorry to learn that your experience was affected by concerns regarding your documents.
Please reach out to our customer service team through your online account so we can address your concerns. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT and will be happy to assist.
We appreciate your feedback, as it helps us identify opportunities to improve our processes and service quality.
Sincerely,
The ABC Legal Services Team
Does not meet requirement for service
I need the process server to sign the affidavit that she meets the requirements to serve process in my jurisdiction.
June 19, 2026
Reply from ABC Legal Services
Hi,
Thank you for your feedback. We understand your concerns regarding the affidavit and appreciate you bringing this matter to our attention.
According to our records, our team has received the documents and has begun processing your request. We have also escalated your concerns to our customer service team for further review and follow-up.
If you need additional assistance, please reach out through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.
Thank you for your patience while this matter is being addressed.
Sincerely,
The ABC Legal Services Team
Serving a hard to serve Person
This service was fast and efficient. I would definitely use them again. Easy to navigate order process. Thank you
June 5, 2026
Reply from ABC Legal Services
Princess, thank you for your review! We're pleased we could help bring this matter to a successful resolution. We appreciate your trust in ABC Legal and are glad you found the process straightforward and efficient. We look forward to assisting you with any future cases!
Very poor experience with ABC LEGAL
I have had an absolute nightmare experience with ABC legal and do not recommend using them at all. This is a terrible company that just puts in canned responses and doesn’t actually address anything. They are slow, and even double charged me on one service and refuse to go back go service to prior address without charging me a third time. Completely non responsive to service request messages and seems like AI or canned responses being sent frequently without ever addressing the issue… so do yourself a favor and find someone locally who can help you and avoid ABC legal
June 19, 2026
Unprompted review
Reply from ABC Legal Services
Hi Robert,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We take concerns like this very seriously and appreciate you bringing them to our attention.
Your review has been escalated to our customer service team for further review. If you would like additional assistance, please reach out through your online account so our team can review your case and work to address your concerns as quickly as possible. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.
Thank you again for your feedback.
Sincerely,
The ABC Legal Services Team
Professional resolution to a billing issue "I recently had a dispute regarding a refund for an order (VP-70592) with ABC Legal Services.
Title: Professional resolution to a billing issue
"I recently had a dispute regarding a refund for an order (VP-70592) with ABC Legal Services. Initially, there was a system error that caused a delay in the refund reaching my account.
However, after escalating the matter, I worked with the Accounts Receivable team, specifically Kassie Williamson, who took ownership of the issue and ensured the funds were re-issued via ACH. I also received clear communication from their customer support team, Wendy H. and Erica D., who kept me updated and confirmed the filing of my service documents.
The refund arrived in my account today, June 22, 2026. I am satisfied with the final outcome and appreciate the team's professional efforts to correct the error and resolve the matter completely."
June 18, 2026
Unprompted review
Reply from ABC Legal Services
Hi Michael,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns and appreciate you bringing them to our attention. Your case is currently under review, and our team is actively working to address the matter.
We appreciate your patience while this review is underway and thank you for the opportunity to look into your concerns further.
Sincerely,
The ABC Legal Services Team
Incomplete request
The company tried to serve a party after the date given even though they were provided ample time. They refused to refund the cost, even though service was not made. Will not use in the future again.
June 17, 2026
Unprompted review
Reply from ABC Legal Services
Hi Sarah,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
Feedback like yours is important to us and helps us identify opportunities to improve our processes and overall customer experience.
We previously reached out through Trustpilot to learn more about your concerns, but unfortunately, we did not receive a response.
If you would like additional assistance, please reach out to our customer service team through your online account so we can review your concerns and work toward a resolution. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.
Thank you for bringing your concerns to our attention.
Sincerely,
The ABC Legal Services Team
We were unsuccessful with 3 attempts
We were unsuccessful with 3 attempts, over nearly 4 months, to have these documents served by a Sheriff (outside of our state.) We even had to reschedule the court date twice because of service issues. Once we contacted ABC, the Return of Service document was received within 3 days! The cost for the service was very reasonable, and the process was done quickly online. We can't thank you enough.
June 12, 2026
Reply from ABC Legal Services
Cathy, thank you for your thoughtful review! We understand how challenging service can sometimes be, and we're delighted we could help bring this matter to a successful resolution. Knowing we were able to help move things forward after months of frustration means a great deal to our team. We truly appreciate your trust and the opportunity to assist you. Thank you for taking the time to share your experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.