ABCZone Reviews 485

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

After searching for an official Rainbow Loom for what seems like forever I eventually stumbled onto this website by pure luck.. Ordered one on Thursday & it was delivered the next day & free de... See more

Rated 3 out of 5 stars

Product seems fine but delivery service was poor. My parcel was left on front doorstep in pouring rain and no card was left to advise me of this. When we retrieved the package the cardboard packaging... See more

Rated 5 out of 5 stars

I bought Melissa and Doug items for my three year old grandson. The items are of excellent quality with good bold colours. Delivery was free and I was very pleasantly surprised when one item was deliv... See more

Rated 5 out of 5 stars

Fast reliable service and the item arrived packed well and in good condition although we haven't checked on the wooden animals inside as this is a gift for our Grandaughter. But it looks perfect out... See more

Company details

  1. Toy Store

Information provided by various external sources

ABCZone are an independent eCommerce Toy Company based in the UK. We specialise in sourcing unique products and focus on providing the very best customer service. There is Free UK Delivery on all our products and promotional offers and discounts. We dispatch all items within 24 hours and we also ship Worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

485 reviews

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Rated 5 out of 5 stars

Great toys

Very satisfied with the purchase.. shipping was fast and right on time.

March 21, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible company - do not use - you have been warned!

Ordered two items on 4th December 2018 through the Game marketplace as Christmas presents and both arrived damaged. This seller has done everything possible to firstly avoid me returning the items, and even though Game have confirmed that the seller has received the returns I have not received a refund as of 20th March 2019.

This matter is now being escalated to the Game Management team in the hope that that seller will do the right thing and issue a refund.

Note to seller: Please don't reply by saying you are sorry I have had a problem because you are not - You never answer the phone, you have ignored my last 6 emails, and Game have confirmed that you received the items nearly three weeks ago, and you still haven't bothered to return my money, so please don't ask me to email you as I know you won't reply.

Follow-up:

I have now received a refund after nearly four months, but the seller reported this review and claimed I had never shopped with them.

Trustpilot have received copies of the order invoice and have reinstated this review.

This could have all been avoided had you replied to emails in a timely fashion and issued a refund when you received the good back.

March 20, 2019
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website! I ordered a product on the 21st of December 2019 and still haven't received it by the 3rd of January even though I was charged £9 for next day delivery. I have tried to contact them up teen times by phone and nobody ever answers, I have left messages that have not been replied to. Absolute joke!

January 3, 2019
Unprompted review
ABCZone logo

Reply from ABCZone

Hi, sorry to hear you've had a bad experience. Please contact us by email and we promise to look into this for you. Thank you.

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered on time. Good quality toy with no damage

December 22, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered item

Ordered item. Payment taken then get email saying it's been refunded. No correspondence from ABC. item was In stock when ordering. Terrible customer service. No apology, no explanation for refund.

December 4, 2018
Unprompted review
ABCZone logo

Reply from ABCZone

Hi, sorry to hear you've had a bad experience. Please contact us by email and we promise to look into this for you. Thank you.

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