Abellio London & Surrey Reviews 

I waited over an hour for a 407 bus in Sutton town centre today. Was over 2 hours late to work. On many occasions this route has been a nightmare to say the least! I have emailed this company numerous times and never seen to receive a response. Once had a driver tell me to f*** off when I asked him what time the next bus was due as he and many others were terminating at the same stop. Again complained directly to this company for no response to be made. AWFUL SERVICE AVOID AT ALL COSTS! if anything sell up and let another company do a better job 🤮

This vile disorganisation now masquerades under the name UK Transport and runs arriva and other bus services

Several months ago, the 315 bus decided to start using my driveway access as a bus stop. Within weeks, the vibrations of the idling vehicle started causing damage to my home in the form of large cracks across my bathroom wall. These are rapidly worsening. The vibrations also cause my radiators to rattle, which is torture, because it’s twice an hour from around 6 am until the evening.

In addition, people now use my private property as a bus stop. I bear the brunt of their antisocial behaviour such as littering and interfering with my private property.

I have a life-threatening illness, so have low resilience to the problems being caused by Transport UK/Abellio and their Arriva bus. I raised a complaint months ago and all they did was bat my complaint to their claims handler, who batted the issue back to Transport UK, whose final gaslighting response was that their buses can stop anywhere they like because despite my home being private property, the driveway access is owned by council and to take it up with Council! As if the council can control where the buses decide to stop.

Transport UK/ aka Abellio could easily have resolved this matter by making a goodwill payment to enable me to repair the damage before it gets worse, and getting their Arriva bus to revert to stopping where it previously stopped.
Instead, they have proven to be just another soulless and predatory dem0ncorp that derives pleasure from inflicting harm.

Recently the 315 broke down, blocking access to my driveway for over an hour. An employee grunted at me when I informed him my driveway was not a bus stop. I filmed the interaction which I will post online, along with pictures of damage, etc.

Transport UK aka deserves the publicity. I also intend raising the matter with my MP.

Service H25 is the worst I have ever used all around London. Website showed today 11 minutes for arrival. I’m already on bus stop 20 minutes and still 6 minutes is left. And this situation is actually common. Then three buses arrive at the same time.

I lost ky Freefom Pass on the 404 bus and your guys kept it safe at the garage for me. Many thanks.

Absolutely useless. The bus C10 is constantly terminating early at Southwark park. Often 2 buses one behind the other are terminated. One was because the battery was low!!! Why are they not charged sufficiently? Couldn’t organise a piss up in a brewery.

H25 bus route. Yet again three scheduled buses not turned up. They only service one route in our area and can’t even get it right. Locals rely on this service to get them into the town centre including a lot of elderly.

The S4 bus to Sutton from waddon is so inconsistent with time. The bus delay is more than an hour. Since autumn started the bus service has been the worst. There are so many people who rely on bus to get to work and it is so unfair to people. If the company can't provide service properly then they shouldn't be running this.

Abellio is the worst bus operator. They manage the H26 bus, which is frequently either canceled or arrives late. Even from its first stop at Hatton Cross, the service often starts behind schedule, and there seems to be no investigation into the drivers.

This definitely has to be the worst bus company in london. On the 195 route; they stop and terminate multiple times, it’s like playing musical chairs but musical bus, I’ve changed 4 buses in the space of 15 minutes attempting to get home. The bus drivers are naive and always use the phrase “my leader told me I have to wait” are these leaders made up?

They terminate whenever they want, pop to the shops to get a snack and a drink, and come back after 40 minutes. Never wait for the elderly people practically running for the bus, they drive off. Rude and obnoxious and this company should be made redundant. You would rather have no service than the service they provide.

345 stop R ,bus always late from 22:00 pm 10-15 minutes late, also often there are baby gangs that very often enter without paying and the driver who lets them in for free, this is often because there are no controls especially in areas where security needs to be reinforced, for the uncommonality of passengers and the driver, seeing that in honest citizens who pay and then see other people do not pay, for which service we are paying, all this is not normal

Bus number (LTZ1171)
Driver was horrible not serving the stops running after another bus they playing with government buses
Line was 159 time today at 7:14 am
Pls this message to tfl pls control your buses and your driver

Every day this week the bus has arrived late making me late for work and this morning the bus didn’t even turn up why use public transport when it’s so bad no wonder people use their cars it’s a lot more reliable

I gave it 1star so I can write on this and this is the 1st time I have to use this bus for work and it’s really really bad. Been late for work twice this week and the driver is really slow and avoid the 109 bus if possible

Worse company ever, no respect for candidates due to their bad policies or rude behaviour of management people are leaving, had an awful experience, wasted almost my all day and money too.

63 was supposed to run more common but no since abellio took over and speaking of since November it is very delayed, Also clean your busses and remove those Enviro 400h

Not fit for purpose!! I refer to the Abellio operated route 464 which runs between Tatsfield and New Addington or should I say doesn't run. Whilst I understand that road works have to be carried out and that heavy rain can cause flooding, I am sick to the back teeth with this service and it seems that any excuse to divert and leave people stranded with little or no information if they decide to run at all. Never had any problems untill Abellio took over this route, coincidence? You tell me. Beyond a joke and no service at all would be better than the current shambles which is on offer.

If you need a reason to sack Khan and bring tfl down here it is .
There are no good bus services in London Abellio has proven that, so there really is know point in using pulic transport because its a shambles. Look at the reviews over three years for these companies. And the waste of space that sadiq Khan is.
He's used people's experiences of pollution to make money from ULEZ and c charge without providing an alternative solution. Its criminal .

I went for an interview today at Battersea Abellio bus depot. I arrived there 9:30 am and there was no one to guide what to do. The doctor Loshanan Mohanarajah was taking candidates for medical assessment. He took all the candidates for assessment who came after me. When I pointed out this thing, he rudely said, I will decide who will accompany me. They didnt care about the appointment time they have given and to be honest the wages are not very good for driving continuously 8 or more hours. Plus as a candidate, if selected you have to sign a security bond with them. This means due to their bad policies or rude behaviour of management people are leaving and to make them stay. They are asking for a security bond.
Had an awful experience, wasted almost my all day and money too.

Awful. Terrible service and no customer care. Please replace them TfL.