When booking by phone, staff are unfailingly helpful and ready to assist if I have a query about timings or how to use the app. The drivers are always polite, friendly, punctual and professional; also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love Abetta cars. We live locally to their Finchley base and started using them when we had a baby and wanted to have a more reliable taxi experience than using Uber or Bolt. The app is easy to use... See more
Company replied
ATAR is an excellent driver — punctual, professional, and very friendly. He drove us safely to the airport late at night, making the whole journey stress-free and comfortable. He was very attentive th... See more
Company replied
Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... See more
Company replied
Company details
Written by the company
Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.
Contact info
Woodside Park Station, Station Approach, N128SE, London, United Kingdom
- 02084451111
- cars@abetta.com
- abetta.com
4.9
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliableand reasonably priced
Reliable booking procedure, Smart courteous drivers, clean cars. Abetta Cars are a better car service.
September 6, 2025
Unprompted review
Reply from Abetta
Thank you for your great feedback! We’re delighted you found our booking process reliable and our drivers smart, courteous, and professional. Clean, comfortable cars are a top priority for us, and it’s wonderful to know you feel Abetta Cars offer a better service. We look forward to your next journey!
A truly exceptional experience.
The driver was excellent, especially as he (uniquely) followed my instructions how best to approach my building vs. blindly following an online navigation map which would have caused 10 minutes of frustration and delay. He was also courteous and very helpful with luggage, both loading and at LHR. Definitely recommend.
September 3, 2025
Unprompted review
Reply from Abetta
Thank you for your wonderful feedback. We’re delighted to hear our driver’s attentiveness and courtesy made such a positive difference to your journey. We’ll be sure to share your comments with him, and we truly appreciate your recommendation.
Using Abetta's excellent service for years
Using Abetta's service for years, very reliable and always on point service. Polite and skilled drivers, friendly office staff. They always give the best price for every journey. Highly recommend them.
September 3, 2025
Unprompted review
Reply from Abetta
Thank you so much for your wonderful feedback and for being a loyal customer over the years. We’re delighted to hear that both our drivers and office team have consistently provided you with a reliable and friendly service. Offering fair prices and maintaining high standards is very important to us, so your recommendation means a lot. We look forward to continuing to take care of your journeys for many more years to come!
Always use abetta for my airport runs…
Always use abetta for my airport runs have been for years, they are punctual and clean. Had a very helpful, friendly driver from Heathrow recently.
August 25, 2025
Unprompted review
Reply from Abetta
Thank you so much for your continued loyalty over the years! We’re delighted to hear that you always find our service punctual and reliable, and that your recent journey from Heathrow was made even better by one of our friendly drivers. We truly appreciate your trust in us for your airport transfers and look forward to being of service on many more journeys ahead.
The best cab service
I just wanted to share my positive experience using Abetta Cars to get to the Coldplay concert. Since I prefer not to drive or use public transport when going to concerts ,I decided to rely on their services again, and I can confidently say they did not disappoint.
Having used Abetta Cars for concerts in the past, I already had high expectations, and they lived up to them. The cab was right on time, and the driver was both efficient and friendly. Their professionalism really made the journey smooth and stress-free, allowing me to focus on enjoying the concert.
If you're considering a cab service for any events or travel in the future, I highly recommend Abetta Cars. They truly are the best
September 3, 2025
Unprompted review
Reply from Abetta
Thank you so much for sharing your experience! We’re delighted to hear that we could make your journey to the Coldplay concert smooth and stress-free. Knowing you’ve trusted us for concerts in the past and that we continue to live up to your expectations means a great deal to our team.
We’ll be sure to pass your kind words on to your driver. We look forward to being your go-to service for many more events and trips in the future!
I’ve been with Abetta cars for at least…
I’ve been with Abetta cars for at least 15 plus years!
They’ve never met me down
Fantastic lovely drivers
Always on time
V respectful and great communication between passengers drivers and the office!
Thanks, guys! ( and girls❤️)
September 2, 2025
Unprompted review
Reply from Abetta
Thank you so much for your incredible loyalty over the past 15+ years! We’re truly grateful for your trust in us and it’s wonderful to know that our drivers and office team have consistently provided the service you deserve. Your kind words about punctuality, respect, and communication mean a lot to the whole Abetta team. We look forward to many more years of journeys together!
We had Zabi as a driver from London to…
We had Zabi as a driver from London to Heathrow airport. We got a message for the tracking of the driver before he arrived and he arrived exactly on the time we booked. The car was very comfortable and spacious and we had car seats for all of our children ! I recommend this company
August 31, 2025
Unprompted review
Reply from Abetta
Thank you so much for your kind feedback! We’re delighted to hear that Zabi provided a punctual and comfortable journey for you and your family, and that the car seats were ready for your children. Providing safe, spacious, and reliable travel is always our priority. We truly appreciate your recommendation and look forward to welcoming you on board again soon!
Good to know this company for a ride.
The company were very polite and fixed me with a driver swiftly. The driver was well dressed and pleasant and drove well.
August 26, 2025
Unprompted review
Reply from Abetta
Thank you for your kind feedback! We’re so pleased to hear that our team was able to arrange your journey quickly and that your driver made a great impression with professionalism and courtesy. We look forward to welcoming you on board again soon.
Abetting cars was recommended to me by…
Abetting cars was recommended to me by a family member who always uses them as I was exasperated with quite a few companies I used to use in the past. I recommend Abetta Cars, they are professional, on time, polite, helpful and have clean cars.
August 26, 2025
Unprompted review
Reply from Abetta
Thank you for giving us a try on your family member’s recommendation! We’re so pleased to hear that our team has been able to restore your confidence after past experiences elsewhere. Professional, punctual, polite service with clean cars is exactly what we aim to deliver every time.
We truly appreciate your recommendation and look forward to being your trusted choice for future journeys.
I decided to book a car with Abetta…
I decided to book a car with Abetta after receiving a flyer in my mailbox. I needed an airport drop-off and pick-up that week, and I like to support local businesses. I was pleasantly surprised by the quality of service, including the pricing, drivers, car, and the automated system they use. So, a big thank you to them! I would definitely recommend using their service
August 23, 2025
Unprompted review
Reply from Abetta
Thank you so much for choosing Abetta and for supporting a local business after receiving our flyer! We’re delighted to hear the airport drop-off and pick-up went smoothly and that our pricing, drivers, vehicles, and automated booking updates all impressed you.
We really appreciate the recommendation and look forward to looking after your next journey—whether that’s another airport run or something local. Safe travels, and thanks again for your kind words!
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear you found our service reliable, polite, helpful, and friendly – that’s exactly what we strive for every day. We truly appreciate your support and look forward to welcoming you on board again soon!
Arrived back from Pisa late on Thursday…
Arrived back from Pisa late on Thursday night,slightly fractious and tired and my driver was exactly where I was told he would be. He took the cases, we went to the car,he offered me a bottle of water, told me how long the journey would take and off we went.
Driver was charming and courteous and brilliant.
It’s the kind of service I’ve come to expect from Abetta cars, but nice to have it reconfirmed with every trip.
And by the way, the driver said they were a lovely company to work for.
Use them!
August 21, 2025
Unprompted review
Reply from Abetta
Thank you so much for this wonderful review! We’re delighted to hear your late-night arrival went smoothly — from finding your driver right where promised, to help with luggage, chilled water, a clear ETA and a calm, comfortable ride home.
It means a lot that you’ve come to expect this level of service from Abetta Cars, and we love that it was reconfirmed on this trip. We’re also proud to hear our driver spoke well of working with us — happy teams do make for happy journeys.
We look forward to taking care of you again soon. If you’re travelling next time, remember we offer flight tracking and meet-and-greet at all airports for a seamless pickup.
Always reliable and pleasant staff and…
Always reliable and pleasant staff and drivers
August 21, 2025
Unprompted review
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear you find our staff and drivers both reliable and pleasant. We truly value your continued support and look forward to welcoming you on many more journeys with us.
Excellent driver sonny
Sonny picked us up on time, was friendly and discreet
He drove us to Heathrow and was very professional and calm
Will definitely trust him again
August 15, 2025
Unprompted review
Reply from Abetta
Thank you for your kind words! We’re delighted to hear that Sonny provided a punctual, professional, and calming service on your journey to Heathrow. We’ll be sure to pass along your praise to him. We truly appreciate your trust and look forward to welcoming you again soon.
Really outstanding service
Really outstanding service. All Abetta drivers that we've used are punctual, courteous, reliable, friendly and really excellent drivers.
August 18, 2025
Unprompted review
Reply from Abetta
Thank you so much for your wonderful feedback! We’re delighted to hear that our drivers have consistently provided you with punctual, courteous, and reliable service. Your trust means a lot to us, and we look forward to continuing to deliver excellent journeys every time.
Excellent service as always!
August 19, 2025
Unprompted review
Reply from Abetta
Thank you for your kind words! We’re so pleased to know you’re happy with our service and truly appreciate your continued trust in us.
You only need one cab company
Been using Abetta for many, many years. Totally reliable and unfailingly pleasant drivers. Highly recommended.
August 16, 2025
Unprompted review
Reply from Abetta
Thank you so much for your wonderful review and for being such a loyal customer over the years. We’re delighted to know that you’ve found our service consistently reliable and our drivers pleasant. Your recommendation means a great deal to us, and we look forward to continuing to provide you with the same dependable service for many more years to come.
Abetta Cars are a rare cab company with…
Abetta Cars are a rare cab company with heart. They are kind and considerate and have gone above and beyond during several emergency situations! Thanks Sonny and team. 😊 it’s been greatly appreciated. Louise
August 17, 2025
Unprompted review
Reply from Abetta
Thank you so much for your kind words. We’re delighted to hear that Sonny and the team have been able to support you, especially during those important moments. Providing care and going the extra mile for our passengers is at the heart of what we do, and your feedback means a lot to us.
Great service
Thanks Abetta team. Another great service and Mohammed was brilliant. Thanks also for accommodating our last minute vehicle change due to increased luggage.
August 13, 2025
Unprompted review
Reply from Abetta
Thank you so much for the lovely feedback! We’re delighted you had another great experience and that Mohammed looked after you. Glad we could accommodate the last-minute vehicle change for the extra luggage. We appreciate your continued custom and look forward to driving you again soon.
Excellent service
Prompt arrival, very clean car and pleasant driver.
Absolutely no complaints
August 10, 2025
Unprompted review
Reply from Abetta
Thank you for your kind feedback. We’re so pleased to hear your driver arrived promptly and that you found the car clean and comfortable. We’re glad you had a pleasant journey and really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.