Sold by Abigail Ahern
The information on this page is based solely on product reviews written by customers of Abigail Ahern via Trustpilot.
Brand: Abigail Ahern
GTIN: 0679262117162
Love it!!!
Reply from Abigail Ahern
Thank you so much for your lovely review! We're delighted to hear you love your Brenta Fabric Pendant Light.
We really appreciate your feedback and hope it brings a beautiful glow to your space for a long time to come!
AA Team x
Love the aesthetic - the Shape, Fabric, Colour, however... Sadly, I think that this particular shade fell through the quality control net! The thin lightweight wooden frame has a snap in it, is not properly secured at the rim and has lots of visible daubed on glue - I worry that it's not robust enough to stand the test of time NB I did message Customer Services a couple of weeks ago but have yet to receive any response I've tried to upload photos of proof but the wheel spins on and on will email Customer Services again
Reply from Abigail Ahern
Thank you for taking the time to share your feedback. We're delighted to hear that you love the shape, fabric, colour, and overall aesthetic of the shade.
However, we're very sorry to learn about the issues you've experienced with the frame quality and finish. This is certainly not the standard we aim to deliver, and we understand your concerns regarding its durability. We also sincerely apologise that you have not yet received a response from Customer Services after reaching out previously.
Thank you for bringing this to our attention. Please do email us again with your photos, and our team will investigate the matter as quickly as possible to find a suitable resolution. We appreciate your patience and the detailed feedback you've provided, as it helps us improve both our products and service.
AA Team x
