Ableworld Reviews 

2,183
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond. The service provided is frequently described as first-class, efficient, and speedy. People also value the positive user experience, noting the opportunity to try products without pressure, making the process comfortable. However, some customers also noted concerns regarding product reliability, with reports of items frequently breaking down or having quality issues. A few other people also felt that customer service was occasionally problematic, mentioning unhelpful staff attitudes and feeling unwelcome during visits.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with their purchases,... See more

Service

Users describe positive interactions with service, frequently highlighting the helpfulness, efficiency, and... See more

User experience

Customers had positive experiences with user experience, often praising the staff for their patience and... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the staff for their patience, kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic company to deal with from enquiring about a stairlift for my dad to the stairlift being fitted took just two weeks. The staff were very helpful and easy to deal with. The Assistant Manager... See more

Company replied

Rated 4 out of 5 stars

The Engineer had been previously. He was courteous, clean and tidy and efficient. The only failing was the office indication of a 9-1 o'clock time frame. But the Engineer had 12-45 on his time sheet.... See more

Company replied

Rated 5 out of 5 stars

We went to the Burton on Trent store as we wanted information about a folding mobility scooter. Julie and Andrea were brilliantly entertaining and gave us some very helpful advice about their range. W... See more

Company replied

Rated 5 out of 5 stars

We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About Ableworld

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,183)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big THANK YOU to Ableworld Newport

A big THANK YOU to Ableworld Newport, especially denise. All the staff are knowledgable, friendly and helpful. There is no big sell just advice on what we need.
Recently we required a new charging unit ofr my wife's mobility scooter. I arrived just after they had closed but Denise was still in the car park. Without hesitation she opened up the store to allow us to get my wife mobile again. Nothing seems to be too much trouble to Ableworld staff. Martin Cullimore

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ableworld in Wigan

Peter at Ableworld in Wigan was an absolute gem. Absolutely lovely team, so happy to help and very knowledgeable. 100% would recommend. We hired a wheelchair so we could go to an event at The Edge round the corner, so if you are in a similar situation I can tell you its a good solution. Plus it was a very resonable hire rate. Big thumbs up.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Online v Physical Presence

I shopped at Ableworld as I frequently browse 'care' products online for anything that can make life a little easier and thought there's a physical shop near where I live that I can browse in person.
Staff were great, greeted me as I entered, offered help, then left me free to browse, as I mentioned. They were 'aware' of my presence and immediately onhand to step in and help with advice/assistance as needed. I only made a small purchase today, but will be back again soon.
I feel strongly that Ableworld have invested in the 'bricks and mortar' and I should do what I can to support them. 'Online' is very handy, but physical presence is deeply important.

July 24, 2026
Rated 5 out of 5 stars
Ableworld logo

Reply from Ableworld

Hi Karen, thank you for your 5 star review! We’re so pleased to hear you think our staff are fantastic, and we're always here if you need any help or advice in the future.
Kind regards,
Ableworld

Rated 5 out of 5 stars
Ableworld logo

Reply from Ableworld

Hi Catriona, thank you for your kind review! We're so pleased to hear you found our team helpful and pleasant. Your feedback means a lot to us.
Kind regards,
Ableworld

Rated 1 out of 5 stars

when chairs were delivered they looked…

when chairs were delivered they looked the same but were not my feet did not touch the floor as in store ,and i fainted after sitting in one ,i phoned the blackpool store and told them this and that i would like to return both chairs that had been in my home 2hours to be told there is no return unless faulty mechanics ,i got in touch with citizens advice who said my chances were slim but ableworld may give me my money back or half as a good will gesture so i wrote to them and explained the situation but they refuse to refund my £2,800 it is a blow having saved 18months for new chairs ,so please be AWARE there is no returns policy for this company and i feel robbed ,the chairs in store do not represent the actual chair as the in store chair is well worn

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly and informative- a…

Really friendly and informative- a great help. Served by Becca at Darlington branch

July 21, 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Sheila, thank you for your lovely review. We're delighted to hear that you found our team friendly and informative. We'll be sure to pass your kind words on to Becca at our Darlington branch – we're sure she'll really appreciate them. If you need anything else in the future, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars
Ableworld logo

Reply from Ableworld

Hi Helen, thank you for your 5 star review! We're so pleased to hear you found our team friendly and helpful. We really appreciate your kind words.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Kay at Stockport

Kay, at the Stockport shop was left on her own when her colleague had to leave on an emergency call. Despite having several customers, she dealt with everyone courteously and efficiently.

July 18, 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Ian, thank you for your kind review. We’re really pleased to hear that Kay was able to provide such courteous and efficient service. We’ll be sure to pass your lovely feedback on to her.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Easy to shop at abelworld

As always the staff are really friendly and helpful

July 21, 2026
Ableworld logo

Reply from Ableworld

Hi Marilyn, thank you for your 5 star review! We are delighted that you found the staff friendly and helpful. If you ever need anything else in the future, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Renewal

Quickly done renewal of service agreement with the extra bonus of a discount.

July 20, 2026
Ableworld logo

Reply from Ableworld

Hi Linda, thank you for your 5 star review! We’re glad to hear your service agreement renewal was quick and straightforward. If you ever need anything else, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Visited today at the Lincoln Store

Visited today at the Lincoln Store Dave and Diane were very pleasant and helpful. We purchased a budget travel wheelchair

July 20, 2026
Ableworld logo

Reply from Ableworld

Hi Michael, thank you for your lovely review!
We’re really pleased to hear Dave and Diane made your visit to our Lincoln store such a positive experience. It’s great that you found the right budget travel wheelchair too!

If you need anything else, we're always here if you need anything in the future.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Andy and Graham were very efficient…

Andy and Graham were very efficient installing my stair lift They were very friendly and left the place tidy and clean. They explained how it operated well. I would certainly recommend them.

July 17, 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Kyle, thank you for your wonderful 5-star review! We're delighted to hear that Andy and Graham provided such efficient and friendly service while installing your stair lift. It’s great to know they left everything tidy and took the time to clearly explain how it works. We’ll be sure to pass on your kind words to them—they’ll really appreciate it. Thank you for your recommendation!
Kind regards,
Ableworld

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

July 17, 2026
Ableworld logo

Reply from Ableworld

Hi Anwen, thank you for your 5 star review! We're really glad to hear our staff were helpful during your visit.
Kind regards,
Ableworld

Rated 4 out of 5 stars

The Engineer had been previously

The Engineer had been previously. He was courteous, clean and tidy and efficient. The only failing was the office indication of a 9-1 o'clock time frame. But the Engineer had 12-45 on his time sheet. If this was known better communication would have allowed us to fit in other tasks between 9 and 12. Instead we were waiting nearly four hours for his visit.

July 16, 2026
Ableworld logo

Reply from Ableworld

Hi John, thank you for taking the time to leave your review. We appreciate you sharing your feedback and would like the opportunity to look into your experience further. If you could please provide your contact details, we would be happy to review what happened in more detail. This can be organised directly with the store by calling 0141 889 9925 or by visiting the store again at your convenience.
Kind regards,
Ableworld

Rated 5 out of 5 stars

The staff at Able World are always…superb

The staff at Able World are always friendly and helpful and will point out special offers etc
They find time to talk to you if your upset and always have a tissue ready if needed
They never try to rush you out of the shop and I have often sat and recovered from walking there.

July 15, 2026
Ableworld logo

Reply from Ableworld

Hi Denise, thank you for your 5 star review!
We’re so pleased to hear that our team made you feel comfortable and supported during your visits. It means a great deal to us that you feel able to take your time, have a chat, and rest when needed.
Your kind words truly mean a lot and we’re always here if you need any support in the future.
Kind regards,
Ableworld

Rated 5 out of 5 stars

The first class service

The first class service. Nothing was too much trouble
Shown how to safely use the the
Walker we bought Evan came to the car with us to make sure we could get the walker into our boot Excellent service

July 16, 2026
Ableworld logo

Reply from Ableworld

Hi William, thank you for your kind review.
We’re really pleased to hear you received such great service and that Evan was able to help you safely with your new walker, right through to getting it into your car.
We truly appreciate your feedback and we're always here if you need anything in the future.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Home Demonstration.

We were desperately in need for a home demonstration which was happily provided,Jordan and Reagan came with the chairs we were considering ,they were so helpful today in every way ,Thankyou so much the chair we finally did buy is perfect ….Mrs Joan Oakes .

July 16, 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Joan, thank you for your lovely review!
We’re delighted we could arrange a home demonstration at a time that suited you, and it’s fantastic to hear that Jordan and Reagan were able to support you so thoroughly throughout the process. We’ll be sure to pass on your kind words to them—they’ll be thrilled.
Most importantly, we’re so pleased that you’ve found the perfect chair. Your comfort and satisfaction mean everything to us.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Visiting this time for a walking stick.

Visiting this time I needed a walking stick that Reduced in size for the car the staff are there to advise you but your under no pressure i did choose one the shop is worth a visit if your after aids there is a big selection.

July 15, 2026
Ableworld logo

Reply from Ableworld

Hi Stephen, thank you for your lovely review! Our team always aims to offer helpful advice without any pressure, so it’s great to hear that came across during your visit. We appreciate your recommendation and and we're always here if you need anything in the future.
Kind regards,
Ableworld

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