A fantastic company to deal with from enquiring about a stairlift for my dad to the stairlift being fitted took just two weeks. The staff were very helpful and easy to deal with. The Assistant Manager... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A big THANK YOU to Ableworld Newport, especially denise. All the staff are knowledgable, friendly and helpful. There is no big sell just advice on what we need.
Recently we required a new charging unit ofr my wife's mobility scooter. I arrived just after they had closed but Denise was still in the car park. Without hesitation she opened up the store to allow us to get my wife mobile again. Nothing seems to be too much trouble to Ableworld staff. Martin Cullimore
Peter at Ableworld in Wigan was an absolute gem. Absolutely lovely team, so happy to help and very knowledgeable. 100% would recommend. We hired a wheelchair so we could go to an event at The Edge round the corner, so if you are in a similar situation I can tell you its a good solution. Plus it was a very resonable hire rate. Big thumbs up.
I shopped at Ableworld as I frequently browse 'care' products online for anything that can make life a little easier and thought there's a physical shop near where I live that I can browse in person.
Staff were great, greeted me as I entered, offered help, then left me free to browse, as I mentioned. They were 'aware' of my presence and immediately onhand to step in and help with advice/assistance as needed. I only made a small purchase today, but will be back again soon.
I feel strongly that Ableworld have invested in the 'bricks and mortar' and I should do what I can to support them. 'Online' is very handy, but physical presence is deeply important.
when chairs were delivered they looked the same but were not my feet did not touch the floor as in store ,and i fainted after sitting in one ,i phoned the blackpool store and told them this and that i would like to return both chairs that had been in my home 2hours to be told there is no return unless faulty mechanics ,i got in touch with citizens advice who said my chances were slim but ableworld may give me my money back or half as a good will gesture so i wrote to them and explained the situation but they refuse to refund my £2,800 it is a blow having saved 18months for new chairs ,so please be AWARE there is no returns policy for this company and i feel robbed ,the chairs in store do not represent the actual chair as the in store chair is well worn
Really friendly and informative- a great help. Served by Becca at Darlington branch

Reply from Ableworld
Kay, at the Stockport shop was left on her own when her colleague had to leave on an emergency call. Despite having several customers, she dealt with everyone courteously and efficiently.

Reply from Ableworld

Reply from Ableworld

Reply from Ableworld
Visited today at the Lincoln Store Dave and Diane were very pleasant and helpful. We purchased a budget travel wheelchair

Reply from Ableworld
Andy and Graham were very efficient installing my stair lift They were very friendly and left the place tidy and clean. They explained how it operated well. I would certainly recommend them.

Reply from Ableworld
The Engineer had been previously. He was courteous, clean and tidy and efficient. The only failing was the office indication of a 9-1 o'clock time frame. But the Engineer had 12-45 on his time sheet. If this was known better communication would have allowed us to fit in other tasks between 9 and 12. Instead we were waiting nearly four hours for his visit.

Reply from Ableworld
The staff at Able World are always friendly and helpful and will point out special offers etc
They find time to talk to you if your upset and always have a tissue ready if needed
They never try to rush you out of the shop and I have often sat and recovered from walking there.

Reply from Ableworld
The first class service. Nothing was too much trouble
Shown how to safely use the the
Walker we bought Evan came to the car with us to make sure we could get the walker into our boot Excellent service

Reply from Ableworld
We were desperately in need for a home demonstration which was happily provided,Jordan and Reagan came with the chairs we were considering ,they were so helpful today in every way ,Thankyou so much the chair we finally did buy is perfect ….Mrs Joan Oakes .

Reply from Ableworld
Visiting this time I needed a walking stick that Reduced in size for the car the staff are there to advise you but your under no pressure i did choose one the shop is worth a visit if your after aids there is a big selection.

Reply from Ableworld
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.