We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
Company replied
Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very welcoming experience
A very welcoming experience. We didn’t feel pressured into purchasing anything. Bridget was extremely helpful, gave good advice & answered all our questions. A demonstration & trial run outside the shop were also very welcomed.
February 28, 2026
Unprompted review
Reply from Ableworld
Hi Mick, thank you for taking the time to leave such a lovely review. We're so pleased to hear that you had a welcoming experience and felt comfortable without any pressure while visiting the store. It's great to know that Bridget was able to provide helpful advice, answer your questions and arrange a demonstration and trial outside the shop to make sure you felt confident.
Take care,
Ableworld
Excellent!!! *****
I use Ableworld in Wrexham often as a Support Worker and the staff there are really helpful and knowledgeable! They are friendly and I always have a laugh with them. They really are such lovely people who can't help you enough, nothing is ever too much for them! Big shout out to Bev, Cath and Ben. Thank you 😊
March 12, 2026
Unprompted review
Reply from Ableworld
Hi Miss Chilton, thank you so much for your lovely feedback! We're really pleased to hear that you enjoy visiting our Wrexham store and that the team have been so helpful, knowledgeable and friendly. It means a lot to us to know that you feel welcome and well supported whenever you come in.
Take care,
Ableworld
Poor website service
I wanted the Bill slippers for my husband he already had a pair which he loved and so wished to replace them. I went to Hyde Ableworld 05/03/2026 which is a 5 minute drive, but they were out of stock, they didn’t know when stock would be in and to try the website. The website had the size listed I wanted, and because my husband was set on these I was prepared to pay the almost £7.00 postage. I then get an email to say they were limited and send when they had a pair- I’m still waiting!
My grudge is against the website and not the shop which is great. Firstly why allow me to purchase when the item is clearly not available, and secondly why the extortionate postage?
March 5, 2026
Reply from Ableworld
Hi Margaret Firstly, we would like to thank you for your review. We’re very sorry to hear that your experience resulted in a 1-star rating.
After speaking with the store manager, we can confirm that the stock has now arrived in store. The manager will be contacting you by email today to arrange for the delivery to be processed and dispatched to you.
We sincerely apologise for the delay you have experienced. Unfortunately, this was due to stock availability from the manufacturer, which was outside of our control. However, we’re pleased that this issue has now been resolved and that your order will be on its way shortly.
We regularly review our postage charges against those of our competitors and aim to keep them as competitive as possible while maintaining the level of service our customers expect. Our delivery charges have remained unchanged for some time, as we do our best to avoid increasing costs wherever possible.
We truly value all feedback, both positive and constructive, as it helps us improve and continue providing the best possible experience for our customers.
Take Care,
Ableworld
Walker
We visited Ableworld to buy a walker for my Mum. Peter & Julie could not have been more helpful. They showed us several models, demonstrated all the features and made suggestions for the best ones. From their advice she was able to try several types before choosing the most appropriate one.
Great service.
March 12, 2026
Unprompted review
Reply from Ableworld
Hi Siân, Thank you so much for your kind feedback. We're really pleased to hear that Peter and Julie were able to help you and your Mum find the right walker and demonstrate the different options available. It's great to know their advice made the process easier and helped your Mum choose the most suitable model. We truly appreciate you taking the time to share your experience.
Take care,
Ableworld
Online experience not great
I didn't like the on line ordering process. It was unclear until payment was almost complete what the carriage charge would be and it stated that I would be informed of despatch date and delivery. Apart from telling me it would be delivered by Parcelforce there was no communication regarding delivery and it therefore just turned up at my mothers house without me being able to share any information with her - not idea for a 94 year old lady who lives alone.
March 4, 2026
Reply from Ableworld
Dear Sarah,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
As with most online purchases, the delivery charge is displayed during the secure checkout process, where customers are shown a full breakdown of the items ordered along with the applicable carriage charge.
Once an order has been dispatched, it can be tracked through Parcelforce. Email updates are also sent to the email address used when placing the order, which normally includes the estimated delivery date for the recipient.
If you would like us to review your order or assist further, please don’t hesitate to contact us at support@ableworld.co.uk and a member of our team will be happy to help.
We genuinely value all feedback, both positive and constructive, as it helps us learn, improve, and continue providing the best possible experience for our customers.
Take Care,
Ableworld
Great company
Handicare fitted a stairlift for mum but sadly out of guarantee did not want to know unless I took out a service contract.
I rang Ablemobility in Bridgend, they sent out Daniel 2 hours later. Daniel had to replace badly leaking batteries, he serviced and cleaned the outer of the stairlift all at a very reasonable cost.
Daniel is a credit and great advert for the team, he even made mum laugh and as she was worried about her lifeline chair was a task in itself.
Thank you Daniel and Ablemobility who in this world of companies are a shining beacon.
March 9, 2026
Unprompted review
Reply from Ableworld
Hi Paul, thank you so much for taking the time to leave a thoughtful review. We're really pleased we could help when you needed it most.
It's great to hear that Daniel was able to get out to you quickly and sort the issue with your mum’s stairlift. We’re very proud of our team and it’s lovely to hear that he not only fixed the problem but also helped put your mum at ease.
Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to Daniel and the rest of the team.
Take Care,
Ableworld
The staff Peter and Julie make you feel…
The staff Peter and Julie make you feel so welcome and help with choosing the right thing you are looking for and I bought a new scooter , they explained exactly how it worked the safety of it and how take it apart and put it back together ❤️
March 8, 2026
Unprompted review
Reply from Ableworld
Hi Robert, thank you so much for your kind review! We're really pleased to hear that Peter and Julie made you feel welcome and were able to help you find the right scooter. It's great to know they could explain everything clearly, from how it works to the safety features and how to take it apart and put it back together. We hope you're enjoying your new scooter.
Take Care,
Ableworld
Quick delivery will order again.
February 22, 2026
Reply from Ableworld
Hi Gary, thank you for your review. We're pleased to hear you were happy with the quick delivery. We appreciate your support and look forward to serving you again in the future.
Take Care,
Ableworld
We had a Scooter break down yesterday
We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much trouble. Tom went the extra mile and beyond when he lent us a wheelchair to get to an urgent Dental appointment. Eva was also very friendly, helpful and patient. Thank you so much. We would highly recommend this store. Kathryn Hall & Annemarie Slack.
March 3, 2026
Unprompted review
Reply from Ableworld
Hi Trevor, thank you your lovely feedback, Kathryn and Annemarie. We’re delighted to hear that Tom and Eva were able to assist you so well during a stressful time. We pride ourselves on providing exceptional care and support to our customers, and it’s wonderful to know that we could make a difference for you. Your recommendation means a lot to us, and we truly appreciate your kind words. Wishing you both all the best, and please don’t hesitate to get in touch if we can assist you again in the future.
Kind Regards,
Ableworld
Friendly & welcoming
Very helpful staff, explained all that i needed to know.
Served by Peter & Julie..
March 3, 2026
Unprompted review
Reply from Ableworld
Hi Gillian, thank you for your kind words. We’re delighted to hear that you found our team very helpful and that everything was explained clearly. Peter and Julie will be especially pleased to know they made such a positive impression. We look forward to welcoming you again soon.
Kind Regards,
Ableworld
Took a while to find item on line
February 15, 2026
Reply from Ableworld
Hi Jackie,
Thanks for your feedback! We’re currently working on improving our website to make it quicker and easier for customers to find the products they need, so hopefully your next visit will be a smoother experience!
Take care,
Ableworld
Went to Ableworld Crewe to purchase a…
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went above and beyond. When I went to collect my new scooter I wasn’t able to lift the scooter into the car myself , but he took care of everything without hesitation. Nothing was too much trouble even Amy brought a chair to the desk whilst paying etc as I cannot stand for very long. They both made me feel completely at ease, I can’t thank them enough.
February 27, 2026
Unprompted review
Reply from Ableworld
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that Jonathan and Amy provided such helpful and caring service - it's great to know they went above and beyond to make your experience as easy and comfortable as possible. We'll be sure to pass your kind words on to them.
Enjoy your new scooter, and thanks again for choosing Ableworld!
Take care,
Ableworld
Quick delivery and price.
February 20, 2026
Reply from Ableworld
Hi Joy,
Thanks so much for your review! We’re glad you’re happy with the delivery and price — we really appreciate your feedback!
Take care,
Ableworld
Thank you
What can I say, on both occasions visiting this store and on email and telephone calls, Peter & Julie at Wigan store have been brilliant, great knowledge of products, explains everything clearly, have brought an adjustable bed and wheelchair, with few other bits. Great service, valve and professionals.
February 24, 2026
Unprompted review
Reply from Ableworld
Hi Dr Heaton, thank you for your wonderful feedback.
We are absolutely delighted to hear that you have had such a positive experience with Peter and Julie at our Wigan store. It is fantastic to know that, whether in store, over the telephone or via email, they have provided you with clear explanations, expert product knowledge and a consistently high level of service.
Purchasing items such as an adjustable bed and wheelchair is an important decision, so we are especially pleased that you felt well supported and confident throughout the process. Your comments about their professionalism and the value and service you received mean a great deal to us.
We will be sure to pass your kind words on to Peter and Julie. Thank you again for taking the time to share your experience — we truly appreciate your support.
Kind Regards,
Ableworld
Paisley Store
I recently made a purchase from your store in Paisley and I want to congratulate you on the superb staff you have in store, the ladies are exceptionally good at what they do. Friendly, knowledgeable, patient and have the sill of making you feel like they care about you and sincerely want to help. I have no reservations about recommending them to anyone who needs any form of advice/help with mobility needs and will certainly be a returning customer.
February 23, 2026
Unprompted review
Reply from Ableworld
Hi Michael, thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience in our Paisley store. Your kind words about our team mean a great deal to us. We take great pride in ensuring our customers feel welcomed, listened to and fully supported, so it is especially rewarding to know that the ladies in store made you feel genuinely cared for.
Providing friendly, knowledgeable and patient advice—particularly when it comes to mobility needs—is at the heart of what we do. Your recommendation and your intention to return are the highest compliments we could receive.
I will be sure to pass your lovely feedback on to the team. Thank you again for your support, and we look forward to welcoming you back in the future.
Kind Regards,
Ableworld
Visited the Stoke on Trent store today
Visited the Stoke on Trent store today. Appalling service and attitude of the staff! They really couldn’t have cared less! There used to be a lovely, caring and knowledgeable gentleman there, what a shame.
February 23, 2026
Unprompted review
Reply from Ableworld
Hi Jean, thank you for sharing your experience at our Ableworld Hanley store.
We’re very sorry to hear that the service and attitude you encountered did not meet your expectations. We completely understand how disappointing it must have been, especially when you remember a previous team member who provided caring and knowledgeable support that is the standard we aim for every day.
At Ableworld, we strive to ensure all our customers receive the right products for their individual needs, alongside friendly and helpful service. We would really like the opportunity to discuss your visit further and see how we can make things right. Please don’t hesitate to contact us at support@ableworld.co.uk, and a member of our team will be happy to assist you.
We genuinely value all feedback, both positive and constructive, as it helps us learn, improve, and continue providing the best possible experience for our customers.
Kind Regards,
Ableworld
Rollator easy to assemble and a good…
Rollator easy to assemble and a good walking aid.
February 8, 2026
Reply from Ableworld
Thank you your kind review.
We’re delighted to hear that you found the rollator easy to assemble and that it’s proving to be a good walking aid. That’s exactly what we aim for something practical, reliable and straightforward to use.
If you ever have any questions or need further assistance, please don’t hesitate to get in touch.
Kind Regards,
Ableworld
We bought a Power chair £2,200 in May…
We bought a Power chair £2,200 in May 2025 at the Christchurch store. Now Ableworld can't supply a new battery.
February 20, 2026
Unprompted review
Reply from Ableworld
Hi Richard, thank you for taking the time to share your feedback.
We’re very sorry to read about your experience following the purchase of your powerchair from our Christchurch store in May 2025. We completely understand how frustrating and concerning it must be to have difficulty obtaining a replacement battery, especially for such an important piece of mobility equipment.
This is certainly not the level of service we aim to provide, and we would very much like the opportunity to look into this matter further for you. There may be additional options or solutions available that we can explore to help resolve the situation as quickly as possible.
If you’d like to discuss this further or need any assistance, please don’t hesitate to contact us at [support@ableworld.co.uk](mailto:support@ableworld.co.uk). Our team will be happy to help.
We truly value all feedback, whether positive or constructive. It helps us learn, improve, and continue providing the best possible experience for our customers.
Kind Regards,
Ableworld
Prompt delivery and timing.Thank you.
February 6, 2026
Reply from Ableworld
Hi Margaret,
We appreciate your positive review! Ensuring prompt delivery is very important to us, and we're glad we could deliver on time. Thank you for choosing us!
Take care,
Ableworld
Good Service
Easy to order, good communication, fast delivery. Product exactly as described. Perfect.
February 6, 2026
Reply from Ableworld
Hi Dena, thank you for your lovely review.
We’re so pleased to hear that you found the ordering process straightforward, communication clear, and delivery quick. It’s great to know the product was exactly as described and met your expectations.
Kind Regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.