I recently visited this store to look for an indoor trolley for my mum. I was a little uncertain as to how to best approach this and was so grateful to be advised by Maryam. Quite simply, she could... See more
Company replied
Location
Switch location3 St David’s Retail Park, Saltney, CH4 8SN Chester, Cheshire, GB
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See what reviewers are saying
Our recent experience was excellent. No hard sell and lovely staff who allowed mum to take her time. We got a lovely riser/recliner which is perfect for what we need. The after service is also amazing... See more
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Having visited the store in saltney , Chester , I was greeted by staff members Nick and Charlotte who were most helpful in assisting in my needs for a suitable scooter, Every aspect was covered to... See more
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Ableworld stores do not stock batteries for Jolly Sport scooters which means they have to be ordered. They stock batteries for all the other scooters so why not Jolly Sport. This causes an inc... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Chester
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
3 St David’s Retail Park, Saltney, CH4 8SN, Chester, Cheshire, United Kingdom
- 01244 675608
4.5
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Got 2 replacement batteries
Got 2 replacement batteries. I fitted them and charged for a week with a charger they had advised after the last batteries got from them were faulty. Went to try the batteries and flat in under a mile. Pushed the mobility scooter home, put on charge and tried again. Didn't even get as far as the previous time. Tried leaving on charge for a week and no better. Took them back and they put them on a tester which said they were fine. Charged again for a full week and tried again. Less than a mile. Borrowed some batteries the same capacity, fitted, charged and tried. After 5 miles were showing low but still going. All batteries were charged with the same charger. Now going to find someone independent who actually knows how to test a battery. 1 star was the minimum I could give even though lower would have been more honest. Unhelpful staff and rubbish product. 6 months warranty. Have since bought for half the price from a battery supplier and with next day delivery got 2 batteries for a £1 more than a single battery at ableworld cost, they do 6 miles and have a 12 month warranty
November 28, 2022
Unprompted review
Reply from Ableworld - Chester
Hello Dave,
Thank you for taking the time to submit a review. We are sorry to hear about the experience and concerns you have reported.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.
We pride ourselves on good and positive customer service throughout all our stores, so we do apologise for you feeling this way.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customer's experience a positive one.
Yours sincerely
Ableworld
Ableworld Chester (Lyn)
Lyn helped us to purchase the correct mobility scooter. She was cheerful, helpful and patient, advising on features and giving a thorough demonstration. This allowed to make the correct choice of scooter - thanks.
October 25, 2022
Unprompted review
Reply from Ableworld - Chester
Hello Phil,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you were able to find the perfect scooter which met your needs. We hope you enjoy it and wish to see you again in-store.
Take care
Ableworld
Excellent customer service we were in…
Excellent customer service we were in the saltney shop for over 21/2 hours trying scooters and walking aids nothing was to much trouble for the store assistant Allyson
September 7, 2022
Unprompted review
Reply from Ableworld - Chester
Hello Lloyd,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you received excellent service recently from Ableworld Chester. We hope to see you again.
Take care,
Ableworld
Excellent
Took my elderly Mum to buy a rise & recline chair. Ann, who served us was great, very knowledgeable about the products and nothing was too much trouble. Would highly recommend.
April 30, 2022
Unprompted review
Reply from Ableworld - Chester
Hello, We are pleased that we were able to help you and your Mum in store recently with a new Riser recliner chair. Thank you for leaving us your feedback.
Kind Regards
We went to the Saltney branch today to…
We went to the Saltney branch today to get a chair for mum. She needs more help getting out of the chair now and the riser chairs there are fantastic. Great service from Brian. Mum is very happy with the chair she picked and it's going to be delivered next week. Thanks so much.
March 12, 2022
Unprompted review
Reply from Ableworld - Chester
Hello,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Brian from our Ableworld Chester store was helpful and you managed to find a riser recliner chair perfect for your mums needs. We look forward to seeing you again.
Kind regards,
Ableworld
I went to the Saltney store Chester and…
I went to the Saltney store Chester and spoke to Allyson and told her the situation that we where in at home and how we would like my wife to have more freedom around the house.Allyson advised me on my purchases of walking frames and also arranged for a stair lift engineer to measure up for a stair lift to be fitted and this was done and fitted in 3 days. What a service WELL DONE EVERYBODY thankyou very much xxx
March 9, 2022
Unprompted review
Reply from Ableworld - Chester
Hello Peter,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Allyson from our Ableworld Chester store was helpful with finding you perfect solutions to help your everdyay needs at home. We hope to see you again.
Kind regards,
Ableworld
Above and Beyond at Chester Ableworld
Had a lovely experience at Ableworld Chester.
Brian and Allison (I hope I got that right!) are warm and welcoming.
They helped me try a variety of recliner chairs and were able to explain why various features would or wouldn’t suit me.
I spent about 30 mins chair-hopping and it was no bother to them. I couldn’t believe it when Brian said he’d deliver the chair on his way home that night!
He also carried the chair into the house and set it up. He seemed really happy in his job and couldn’t do enough to help.
I was very taken with how they treated me. Not used to such patience and kindness from a business!
As for the chair, it’s been a godsend. I can adjust myself into different positions for eating, reading, relaxing etc...
The weightless technology is lovely too!
I’m glad I visited and definitely recommend them.
February 18, 2022
Unprompted review
Reply from Ableworld - Chester
Hello Alexa,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you had a lovely experience when you visited our Ableworld Chester store recently. It's great to hear that Brian and Allyson were warm and welcoming and they spent loads of time with you to make sure you chose the right Chair. We hope that we can see you again soon, we are happy to hear that your new chair has been a godsend.
Kind regards,
Ableworld
Went to Chester branch to buy a chair…
Went to Chester branch to buy a chair for my father , service from allyson and Brian was fantastic , very helpful and friendly , great advice and help to load chair , nothing to much trouble , recommend highly
October 15, 2021
Unprompted review
Reply from Ableworld - Chester
Hello Mark,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Allyson and Brian from the Chester team were fantastic when you visited recently. We hope to see you again.
Kind Regards,
Ableworld
We’re very happy!
We bought two new batteries for my brothers mobility scooter and without Brian’s help we don’t know what we would have done! Brian was very friendly, helpful and had good patience.
September 16, 2021
Unprompted review
Reply from Ableworld - Chester
Hello Karen,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Brian from our Chester store was friendly, helpful and had good patience. We hope to see you again.
Kind Regards,
Ableworld
A remarkably fast and friendly service
A remarkably fast and friendly service. Highly recommended.
September 13, 2021
Reply from Ableworld - Chester
Hello Paul,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you received a fast and friendly service from our Chester store recently. We hope to see you again soon.
Kind Regards,
Ableworld
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