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Ableworld - Llandudno Reviews 

57
TrustScore 5 out of 5

4.8

16 Mostyn Broadway, LL30 1YL Llandudno, Conwy, GB


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Rated 5 out of 5 stars

We called into Ableworld in Llandudno to see what wheelchairs were available. Nigel & Paul were superb in helping us & less than 2 hours later on New Year’s Eve rolled out of Ableworld with a very n... See more

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Rated 5 out of 5 stars

We have visited the Llandudno store on a couple of occasions, the most recent visit to get some advice on a scooter purchased a couple of years ago from the same store. We can't praise the staff highl... See more

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Rated 5 out of 5 stars

I can't recommend Ableworld Llandudno highly enough. I had wonderful help and customer service from Nigel who was incredibly knowledgeable. He was able to answer all my questions aswell as giving me... See more

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Rated 3 out of 5 stars

My wheel chair broke and they asked me to bring it back. Impossible as I have zero mobility.I paid on my card and after asking for either the wheelchair or my money back 4 weeks later I am still witho... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About Ableworld - Llandudno

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 16 Mostyn Broadway, LL30 1YL, Llandudno, Conwy, United Kingdom

  • 01492 338549

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

363 reviews in the last 12 months

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Rated 5 out of 5 stars

We were looked after by Nigel who was…

We were looked after by Nigel who was an excellent assistant. We wanted to buy a mobility scooter and he very patiently went through all our options. Once the scooter was chosen we were encouraged to test drive it around the store then he came out to our car to ensure we were able to dismantle it and fit it in the car. Thank you so much for your time and patience. At no time did we feel pressured to make a purchase.

May 11, 2023
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Reply from Ableworld - Llandudno

Hello Susan,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Nigel from our Ableworld Llandudno provided excellent service. it's also great to hear that he was able to help you find the right mobility scooter for your needs. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

We were made to feel really welcome

We were made to feel really welcome as soon as we entered the store. The layout was great and gave my MIL plenty of room to test out some new wheels. Sonya was lovely, incredibly knowledgeable and patient, she made the whole process much more simple. Would absolutely recommend this store and company to anyone.

March 29, 2023
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Reply from Ableworld - Llandudno

Hello Claire,

Thank you for taking the time in leaving us this fantastic review. We are delighted to hear that Sonya at Ableworld Llandudno was lovely, incredibly knowledgeable and patient. It'a also great to hear that she helped make the whole process much more simple. We hope to welcome you back in-store.

Take care
Ableworld

Rated 5 out of 5 stars

Amazing team in Llandudno

Last year we visited Ableworld in Llandudno and purchased a walker from Paul. He was so helpful that we went back today and look at mobility scooters and this time Nigel helped us. He was great and explained everything to us and was once again so helpful. We did buy one, and so far we are very pleased.
I would recommend this store to anyone.

March 21, 2023
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Reply from Ableworld - Llandudno

Hello Mrs Walton,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Nigel at Ableworld Llandudno was able to help you find the perfect mobility scooter to meet your needs. We hope to welome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Excellent Service

Very good service from Sonya at your Llandudno store, nothing was too much for her. Helpful and made sure chair was here for our special anniversary.

October 7, 2022
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Reply from Ableworld - Llandudno

Hello Rodger,

Thank you for taking the time to leave us this excellent review. We are thrilled to heat that Sonya at Ableworld Llandudno provided great service. It's also fantastic to hear that your chair arrived in time for your anniversary. We hope to see you again soon!

Take care
Ableworld

Rated 5 out of 5 stars

Going the extra mile.

Quite a few years ago we bought a mobility scooter for our Dad here - the staff member was super helpful and patient. About a year ago we needed to come back when we needed a replacement battery - again, speedy and efficient. And then most recently a piece of the casing broke which made carrying a section (it comes to pieces) very difficult. With our permission, Nigel, the customer advisor, mended it with a long screw and washers so it works just as good as new (and with character!) and in just the way my Dad would have done things in the past - it was better than a new casing! And for free. I am so grateful and cannot recommend highly enough.

October 15, 2022
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Reply from Ableworld - Llandudno

Hello Carla,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Nigel at Ableworld Llandudno provided you excellent service. We hope to see you again in store soon.

Take care
Ableworld

Rated 1 out of 5 stars

Un informed staff!

Having just come off the phone to your Llandudno store I am in shocked to find that the person I spoke to did not know what a "rigid" wheelxchair is. She asked , "What is that?" . I explained and she went on to inform me that "They all fold!" So I hung up! Do you blame me?

October 1, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello,

Thank you for your review. We are sorry that you feel that you have not received the answer you were looking for when you spoke with the staff at our Llandudno store.

Ableworld stores do not sell Rigid wheelchairs within their stores, and may not of known what a rigid wheelchair is, however the sales assistant was correct in her answer that all of our wheelchairs on the shop floor are foldable.

Rigid style of wheelchairs are available through our specialist team. Please let us know if you would like more information as we would be more than happy to refer your enquiry to them.

Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.

Yours Sincerely
Ableworld

Rated 5 out of 5 stars

We were served by a lady called Sonya at…Llandudno

We were served by a lady called Sony at Llandudno she was very helpful nothing was too much trouble her product knowledge was excellent we will definately return.

September 4, 2022
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Reply from Ableworld - Llandudno

Hello Shirley,

Thank you for taking the time to leave us some wonderful feedback. It is fantastic to hear that Sonya from Ableworld Llandudno was extremely helpful recently and nothing was to much trouble.

Take care,
Ableworld

Rated 5 out of 5 stars

Very helpful manager and staff…

Very helpful manager and staff especially Sonya.
We bought a mobility scooter for my dad and the Llandudno shop were very helpful.
We had time to ask questions test ride and try them in our car boot. Very useful.
Service with a smile, well explained to all of us especially my dad who is hard of hearing, good information to choose the right scooter for my dad 86 yrs young.
Thanks guys very productive day and well worth our day out to explore more freedom options for my house bound dad.
Thanks all at Llandudno able world. Kris and Kaz.

August 30, 2022
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Reply from Ableworld - Llandudno

Hello Chris,

Thank you for taking the time to leave us some wonderful feedback. It is fantastic to hear that Sonya and the team at Llandudno were very helpful and delivered service with a smile. We hope to see you again!

Take care,
Ableworld

Rated 5 out of 5 stars

Fantastic Service!

I made a small purchase in this store and Nigel couldn’t have been more helpful. He had the time and patience to help us choose the right item. Thank you very much!

August 13, 2022
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Reply from Ableworld - Llandudno

Hello Lisa,

Thank you for taking the time to leave us a wonderful review for Ableworld Llandudno! It's fantastic to hear that Nigel was helpful, and patient with you, when you visited in-store. We hope to see you again!

Take care,
Ableworld

Rated 5 out of 5 stars

Went in to the shop and being unsure of…

Went in to the shop and being unsure of our needs asked Paul and Nigel to explain our options.
They were extremely helpful and knowledgeable and we were delighted to get a scooter that suited our needs and budget.
I would recommend this shop and it's staff to anyone needing mobility equipment.

August 13, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello Stanley,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the team at Ableworld Llandudno were extremely helpful and knowledgeable when you visited in-store recently. We hope to see you again!

Take care,
Ableworld

Rated 5 out of 5 stars

repair mobil scooter

we were on holiday in Llandudno , my husband needs a mobility scooter to get around ,it is one that seperates to get into boot of car .we had took it apart and tried to put it back together and got it jammed , no matter what we did it was'nt moving .After taking advice from b+b host we went to Ableworld ,we met Rob+ Paul who took the scooter and managed to release the handle and put it back together .They were absolutely brilliant ,they honestly were the kindest people we have met . My husband was then able to carry on enjoying our holiday in lovely Llandudno . Whenever we need any mobility aids ,or a new scooter , we will certainly go to this company first, because of the kindness and respect we were shown . A big big thankyou from Ian & Roz .

July 30, 2022
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Reply from Ableworld - Llandudno

Hello Ian,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that our Ableworld Llandudno team was able to help you recently with your husband's mobility scooter. It's great to hear our team was brilliant and was kind to you both. We look forward to seeing you again!

Take care,
Ableworld

Rated 5 out of 5 stars

Helpful staff

Hi, I went into Able world, Llandudno, to ask about bathing aids. Nigel was very helpful and passed my query on to a specialist colleague who rang me at the earliest possibility and again she was very helpful.

July 21, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello,

Thank you for taking the time to leave us a fantastic review. We are thrilled to hear that the team at Llandudno was helpful. We hope to see you again!

Take care,
Ableworld

Rated 5 out of 5 stars

Nigel very helpful

I have just purchased a motor scooter from Llandudno Ableworld.
I was lucky to be served to by Nigel where nothing was too much trouble. He explained in detail how to dismantle and rebuild and even put it into the boot of my car.
Excellent service and would definitely revisit this store

July 10, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello Morwenna,

Thank you for taking the time to leave us some great feedback. We are thrilled to hear that Nigel was very helpful when you purchased a mobility scooter recently. We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Great customer service

Called into the store in Llandudno to look at mobility scooters. Was approached by a salesperson called Nigel, who was very helpful, I already had an idea what scooter I wanted as I had been on the Internet. He pointed out the pitfalls of the one I had chosen (which was the weight of the unit). After demonstration of a few of the scooters, I chose a scooter of a lower value than my first choice. At no time did I feel pressurised into buying a more expensive unit. Nigel just gave informed feed back to my questions and he is a credit to your company

July 9, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello Ian,

Thank you for taking the time to leave us some feedback. We are thrilled to hear that Nigel was very helpful when you visited in-store recently. It's great to hear he did not pressure sell and sold you a product that was right for your needs. We hope to see you again!

Take care,
Ableworld

Rated 5 out of 5 stars

Exemplary Customer Service

We purchased a while back a Walker for my Wife, I would just like to say that the service from Paul& Nigel was exemplary, without doubt a place where you can rely upon great customer service.

July 7, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello Keith,

Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that Paul and Nigel gave great customer service during your recent visit. We hope to see you again soon!

Take care,
Ableworld

Rated 5 out of 5 stars

Nigel at the Llandudno store was…very helpfull and knowledgeable about the products.

Nigel at the Llandudno store was excellent. He didn't put any pressure to buy on us. He allowed us to try out the scooters we were looking at and gave us time to discuss whether we wanted to make a purchase of not. We would highly recommend both the store and Nigel to anyone thinking of getting any variety of disabled accessories.

June 15, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello Denise,

Thank you for leaving us a great review! We are happy to hear that Nigel was excellent during your visit and he didn't put any pressure on you to buy. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

A Helpful and Happy Team

Thanks to Sonya, Paul and Nigel who have been exceptional today, Eileen and I have a very happy Dad/Father in law with a new scooter!
Everyone at the Llandudno store get 5 Stars for happy and helpful customer service. Thank you all.

June 13, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello John,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the Llandudno team were exceptional when helping you in-store. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Excellent service when buying my power…

Excellent service when buying my power chair. Sonya went through the specifics and benefit of each chair with me with a friendly and helpful attitude, nothing was to much bother even changing the controls to left hand use. Can’t praise them enough.

May 31, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello David,

Thank you so much for leaving us some great feedback. We are thrilled to hear that Sonya from our Ableworld Llandudno store provided excellent service recently. We hope to see you again soon in the near future.

Kind regards,
Ableworld

Rated 5 out of 5 stars

Fantastic service Nigel, Llandudno

Fantastic service at ableworld Llandudno. After much persuasion my Nan decided it’s time to purchase a walker. Luckily Nigel was there to help and put her mind at ease. Concerns of looking old my nan was a little reluctant, but with Nigel’s knowledge and caring friendly attitude she was able to choose a walker. Thanks to Nigel my Nan was able to walk around all the shops having a break to sit down whenever she needed. She’s walking further and stands better putting less pressure on her knee. She was like a new women. Now we can’t keep her in! Thanks Nigel for helping my Nan enjoy life again!

May 22, 2022
Unprompted review
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Reply from Ableworld - Llandudno

Hello Laura,

Thank you for taking the time to leave us a great review. We are thrilled to hear that Nigel was caring, friendly and knowledgable when you visited recently. We are happy to hear that the Ableworld walker your Nan chose has given her a new lease of life and she is enjoying going out more freely. We hope to see you again.

Kind regards,
Ableworld

Rated 5 out of 5 stars

Superb service!!

Rob was great. He took enough time to discuss the choices and options. He brought in a colleague to discuss likely delivery issues. I was very pleased with the time taken to pick the best option and ensure it will be right for my needs. So rare in this day and age of impersonal web-based selling. Long may Ableworld survive and grow. A pleasure to do business with them. They looked after dad and then mum, in the past. Now I also feel looked after. Well done!

November 15, 2021
Unprompted review
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Reply from Ableworld - Llandudno

Hello Nic,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Rob from our Ablewordl Llandudno store was great when you visited in store recently. We are happy to hear you had pleasure purchasing from Ableworld and our team looked after you when you visited. We hope to see you again.

Kind Regards,
Ableworld

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