Ableworld - Newport (Shropshire) Reviews 

I purchased my first wheelchair today after speaking with Lindsey from the Newport Shropshire branch last week. I visited today. Accepting that I need one has been a tough decision. Lindsay made me so comfortable and understood my needs quickly and professionally.

Admitting that you need a mobility scooter is not a pleasant experience.
I went to Ableworld, Newport & stood surrounded by mobility equipment. Then I saw Tilly with a big smile & a welcome. I knew which scooter I wanted & she brought it out & the fun began. Tilly made everything bearable & she knew everything about all the products.
I didn't buy the scooter I thought I wanted. Thanks to her advice I chose a very stable & handsome one which was much more suitable for me.
We had a lovely morning with lots of laughter. My scooter is in the garage & I went to have a look at it before I wrote this review. I don't think of it as a backward step but an open door to more things that I can do which have been closed to me.
Tilly was part of this conclusion & I am very grateful to her,
Thank you Tilly,
Regards,
Bee Phelps.

I was seved by lindsey today to get an electric wheelchair she was most helpful and guided me to the best product and I was very satisfied with the item and purchased it and she helped me to dismantle it and also loaded into the boot for me. I she was was great and great company . thankyou lindsey

Visited your Newport store to purchase a electric recliner chair. On entering store we were left a while to have a browse round. Then Lindsey the manageress came over and asked if we needed help. She showed us chairs and was very knowledgeable about which was best for my needs. We weren't pressured at all,she was at the time training a new member of staff and asked if we minded him going through the forms for the purchase. (Which was fine) All in all a very pleasant shopping experience. Will highly recommend anyone else to visit.

excellent customer service, Jacqui answered all our questions and gave us plenty of time to choose a mobility scooter for our mum.

Top customer service by Alex. Great safety awareness .Excellent well mannered

We have purchased several items in the last couple of years at your Newport ,Shropshire outlet.The staff have always been very professional in their guidance.They have never put pressure on us.
P & M Murray

I contacted Ableworld Newport on Tuesday morning as our lift and recline chair had stopped operating correctly. I was given an appointment for an engineer to attend on Thursday morning. Alex the engineer arrived promptly and carried out a full inspection of the chair and diagnosed the fault and carried out the necessary repair to rectify it. Alex was very courteous and knowledgable about the product he was repairing. I wish every company where able to attend and repair their equipment so promptly and efficiently. Thanks Alex.
Steve

Lindsay was so wonderful, she helped to get my dad all of the things he needed in the right height for him, she was knowledgeable, gave great advice, and wanted everything to be perfect for dad. She took her time, never rushed us, nothing was ever too much and included him in everything! Was a great experience, would definitely recommend!

The problem is not so much the company but a product they sell, a reclining chair i bought creaks going up and down, its very irritating, an engineer has been out twice but still the same, now my warranty has run out, i would not recommend these chairs or maybe i'm just unlucky, paying £1,400 for the chair i don't expect any problem.

Alex Turner was the engineer who attended our home to replace the handset and a couple of casters on my wife's recliner chair, which she uses 24/7. He was punctual, polite, wore the corporate clothing, had all the parts he needed and worked quickly and efficiently. Those attributes moved my score from 3 to 4 stars, the initial assessment being based on a prolonged delay between ordering and paying for the replacement parts and them being fitted, due to the wrong parts being ordered in the first place.

having been in the shop for some help wich was provided free,i went back some time later to look at mobility scooter,a young lady called lindsey served me,very good at helping an OAPas i came out ridding scooter,very help full thanks lindsey.UPDATE having been to store to get my battery checked went and picked up battery only to find it had not been charged up so in telford town center with a mobility scooter that does not work WHY WAS I NOT INFORMED THAT BATTERY WAS LOW.SORRY LINDSEY YOU DID NOT SAY ANYTHINK ABOUT CHARGING BATTERY.

I have been to able world in Newport a few times now and the staff are very helpful. It was lovely today to go in and see jacqui who I brought my first scooter from, she is very helpful and made sure I was happy with my purchase. The gentleman in there is equally as nice but I’m not sure of his name. I’ve now been named Mrs Three scooters 🤦‍♀️🤣

Visited this morning to buy a mobility scooter for my mother. Lindsay was great with her - very patient. Thank you!!

We went into the store in Newport Shropshire today, to look for wide fitting sandals and slippers for me as I suffer from lymphedema. There was an assistant standing at the desk, whilst two of her colleagues were helping another customer pay. We asked where we could find the footwear and she pointed into the corner and remained at the desk. We noticed there were no slippers in my size, so we asked the same assistant again and she went to a different part of the store, found my size and then went back to the desk again. She did not appear to be serving anybody, but just told me "I'd have to wait" There was no sense of customer service and I felt undervalued. The slippers did not fit me, so we had to go to the desk again. She curtly told us the ones I had tried on had to be quarantined. At no time did this assistant offer to help and did not appear to be serving anybody else, or if she was she did not say.
Due to this experience I very much doubt we will be using this store again

Firstly I would like to say a big 'Thank You' to Sarah & to Pete, for their help & assistance with a 4 wheel walker for my Mum. Nothing was to much trouble in setting up the height of the walker for my Mum. First rate service with a smile 😃 Thanks again.