We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
Company replied
Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Peter
Excellent service by Peter, was lovely with both myself and my mum. Knowledgeable about products, instilled confidence in our purchase.
August 29, 2025
Unprompted review
Reply from Ableworld
Hi Gina,
Thank you for sharing your experience. We’re so pleased to hear that Peter provided excellent service and made both you and your mum feel comfortable. His product knowledge and friendly approach clearly made a difference, and we’ll make sure he receives your kind feedback.
Take care,
Ableworld
Nathalie was exceptionally helpful
Nathalie was exceptionally helpful, knowledgeable and friendly. Nothing was too much trouble.
August 30, 2025
Unprompted review
Reply from Ableworld
Hi Michael,
Thank you for your kind feedback. We’re delighted to hear that Nathalie was so helpful, knowledgeable, and friendly. We’ll be sure to share your comments with her — she’ll be thrilled to know she made such a positive impression.
Take care,
Ableworld
Ableworld stores do not stock…
Ableworld stores do not stock batteries for Jolly Sport scooters which means they have to be ordered. They stock batteries for all the other scooters so why not Jolly Sport. This causes an inconvenience
August 29, 2025
Unprompted review
Reply from Ableworld
Hi,
We’re sorry for any inconvenience caused — unlike other scooter models, Jolly Sport scooter batteries aren’t stocked in our stores. However, we’ll be happy to order them for you whenever you need one.
Take care,
Ableworld
We purchased my husband's Rascal Apollo…
We purchased my husband's Rascal Apollo Life mobility scooter from your Colchester branch. After a great deal of help and advice, also checking that I could disassemble and asessemble the scooter and that I could lift the parts. We did not feel pressurised at all and had it delivered next day, with another demonstration (very useful) unfortunately there was a very small problem, which was rectified the next working day. We are very pleased with the scooter and have enjoyed 4 trips out. Thank you to all who helped. Maureen and John Jackson.
August 6, 2025
Unprompted review
Reply from Ableworld
Hi Maureen and John!
Thank you so much. We’re delighted to hear that your Rascal Apollo Life scooter is helping you enjoy your trips out. We’re glad our team in Colchester could provide helpful advice, demonstrations, and support, and we’re pleased that the small issue was quickly resolved. Your kind words mean a lot to all of us at Ableworld!
Take care,
Ableworld
Misold an item - refused a return
Took my auntie in to purchase a scooter, the salesman told her it was 6mph, as she was very insistent that's what she wanted.
After delivery took it out and said it's very slow. So I googled it and it's only 4mph.
The guy has said he told her it was 4mph and there's no refunds, even though I was there and witnessed he said it. She mentioned many times she wanted 6mph and decent suspension. he specifically sais the road ones were 8mph, this was the best pavement one and 6mph and the smaller ones were 4mph.
She rang the shop and was told no refunds, rang main helpine and was told they would ring the shop on her behalf and then the original guy from Penarth Rd rang her back and wouldn't let her get a word in edgewise.
It's our word against his and they are sticking to it. So be warned, they are like shady car salesmen to get a sale and will lie through their teeth making it a he said she said situation which the customer can never win.
She rang the main line back and they said, nothing we can do, you can try doing a formal complaint but it will take months.
August 14, 2025
Unprompted review
Reply from Ableworld
Hi Claire,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry that your Auntie feels that she has been left disappointed with the level of service that she received from Ableworld, and naturally we are disappointed that you felt the need to leave a post of this nature.
We prioritise providing exceptional service and creating positive experiences for our customers, which our staff at Ableworld Cardiff pride themselves on. We are sorry to hear that in your Autie’s recent interaction you have highlighted, that you did not feel that this was her experience.
We did carry out a full and thorough demonstration with your Auntie when visiting our store, therefore all aspects of the scooter would have been discussed and explained. As per our terms and conditions of instore sales on scooters, we are not able to offer a refund, however, please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would like the opportunity to look into this further for you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Excellent service
I would recommend Ableworld. Denise in the Newport store was very helpful and knowledgeable when purchasing a mobility rise and recline chair for my mum. The delivery men were excellent, explained everything to my mum about the remote and phoned to let us know when they were 30 minutes away. Ordering to delivery only took 2 weeks. Excellent service and good price
August 21, 2025
Unprompted review
Reply from Ableworld
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Denise and our delivery team could make the process smooth and informative for your mum. We’re delighted that you had a positive experience from ordering to delivery, and we truly appreciate your recommendation!
Take care,
Ableworld
I would like to thank everyone for support start to finish on purchase of riser recliner
I would like to thank everyone for their support, we needed a riser recliner for my mum who is housebound with mobility issues, the staff in the Crewe store using my mums measurements helped us to source the best chair options, the team at Head office organised a delivery demo of two chairs to be done at our convenience, the drivers who brought them were so helpful and patient with mum and they gave us great guidance to help us make the right choice. From ordering to arrival the leadtime was amazing and the Deliveries team organised a next day delivery to my parents, mum is extremely pleased with her purchase of the Wrenbury Ultra Riser Recliner and she is now sitting comfortably. Thank you to everyone at Ableworld who helped make this whole process a happy experience
August 15, 2025
Unprompted review
Reply from Ableworld
Hi Sharon,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that your mum is now sitting comfortably in her Wrenbury Ultra Riser Recliner. Our team in Crewe, Head Office, and our delivery drivers are thrilled to have been able to support you every step of the way. It’s always our goal to make the process as smooth and enjoyable as possible, and your kind words mean a lot to all of us at Ableworld.
Take care,
Ableworld
Big thanks to Nigel and Rob in…
Big thanks to Nigel and Rob in Llandudno store - who helped guide my mum to her new mobility scooter with integrity and honesty and a smile.
August 19, 2025
Unprompted review
Reply from Ableworld
Hi Samantha,
Thank you so much for your kind words! We’re thrilled to hear that Nigel and Rob provided such excellent support and made your mum’s experience a positive one. We’ll be sure to pass on your thanks – they’ll be delighted!
Take care,
Ableworld
I spoke to Nick on the phone and was…
I spoke to Nick on the phone and was given lots of advice. I dropped in to look at wheelchairs and 4 wheel walkers and was greeted by Nick who was very friendly and helpful. When my husband came out of hospital we came into purchase many things to make my husband's life much easier and Nick fitted them, to make the heights would work. Thank you Nick you are a star that gave great help at a difficult time.
August 16, 2025
Unprompted review
Reply from Ableworld
Hi Alison,
Thank you so much for your kind words! We’re thrilled to hear that Nick was able to provide helpful advice and support during such a challenging time. It’s wonderful to know that the equipment we provided has made a difference for your husband’s comfort and daily life.
We’ll be sure to pass on your compliments to Nick—he’ll be delighted to hear them. Your feedback means a lot to us and encourages us to continue providing the best service possible.
Take care,
Ableworld
Order was placed on Thursday 7th August…
Delivery took longer than expected for online order. When shopping in store the assistants have always been helpful and friendly
August 7, 2025
Reply from Ableworld
Hi Shirley,
Thank you for taking the time to share your feedback with us. We are sorry to hear that there has been a delay on the internet order you placed.
This has been fully investigated on your behalf and we have spoken to the appropriate department who process the internet orders.
We have now been informed that your order has been processed and you should have received an email confirmation clarifying that this has happened.
If you would like any further assistance, please contact our Customer Service team directly on support@ableworold.co.uk referencing your order number.
We do appreciate all feedback from our customers and we apologise that your experience on this occasion did not reflect our usual high standards that we pride ourselves with. Thank you again for bringing this to our attention.
Take care,
Ableworld
The bag itself looks really nicely…
The bag itself looks really nicely robust and roomy. However I had to wait quite a while with a delay as the retailer had to locate the bag from another branch. I wasn’t kept informed of this, and therefore found the service slightly unreliable, hence the four stars. But again, very pleased with the anvtu bag, and that I eventually received it alright.
August 3, 2025
Reply from Ableworld
Hi Maria,
Thank you so much for your feedback and for your kind words about the bag — we’re delighted to hear you’re pleased with it. We’re very sorry to hear about the delay and the lack of updates during the process. That’s not the smooth service we aim to provide, and we truly appreciate you bringing it to our attention so we can improve.
We’re glad the bag reached you safely in the end, and we hope it serves you well. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Take care,
Ableworld
Peter and Julie were very professional
Peter and Julie were very professional. They took a lot of time ensuring I bought the right mobility scooter to suit my needs. It is a few months now since I bought it and the one I chose has made my life so much better.
June 2, 2025
Unprompted review
Reply from Ableworld
Hi Bob,
Thank you for sharing your experience! We’re delighted to hear that Peter and Julie were able to help you find the perfect mobility scooter and that it’s making such a positive difference in your life. We truly appreciate your feedback and look forward to seeing you again!
Take care,
Ableworld
My mother needed to update her…
My mother needed to update her wheelchair and when we walked into the shop a lovely man called Peter came over to us and was so helpful. He looked at my mums old chair and said due to its age it was beginning to break so he got a nice new style wheelchair and showed us how it all worked and explained it very well , took his time and was extreamly patient and didn't do a hard sell like a lot of sales people do. I would deffinately recommend Ableworld for any disability piece of equipment .My mum has visited the shop and purchased all the things she has needed and is always impressed with the friendly service and good value for money. Mrs Maggie Taylor.
August 16, 2025
Unprompted review
Reply from Ableworld
Hi,
Thank you so much for sharing your experience, Mrs. Taylor! We’re delighted to hear that Peter could assist your mother with patience and care, and that you felt supported throughout the process. It’s wonderful to know that your mother continues to be impressed with our friendly service and value. We truly appreciate your recommendation and kind words, and we hope to see you both again soon!
Take care,
Ableworld
What can I say!
What can I say! Service and staff were wonderful. ! Made me feel at ease , as I was reluctant to purchase a mobility scooter ,due to my own vanity! There was no pressure selling ,which was another thing I was dreading! Chelsea was so knowledgeable , and patient !
I have already recommended this store to a friend!
Thankyou for making this experience so smooth!
August 15, 2025
Unprompted review
Reply from Ableworld
Hi Carol,
Thank you so much for your lovely feedback! We’re thrilled to hear that Chelsea made you feel at ease and provided such knowledgeable and patient support. It’s wonderful to know you had a smooth, pressure-free experience, and we really appreciate you recommending us to your friend!
Take care,
Ableworld
Reply from Ableworld
Hi Gus,
Thank you for your kind feedback! We’re delighted to hear that our team was patient, knowledgeable, and helpful. We really appreciate you taking the time to share your experience.
Take care,
Ableworld
It took 10 days to realise that payment…
It took 10 days to realise that payment has not been taken (something i was not aware of) and we needed the cushion for my dad who was coming out of hospital. He has now died.
Oh my goodness, as if I’ve got time to take this further. I am now dealing with the funeral and shall never use your services again
August 1, 2025
Reply from Ableworld
Hi,
Thank you for taking the time to share your feedback with us. On behalf of Ableworld please accept our deepest condolences.
We would like the opportunity to look into your review further and we would appreciate it if you could contact the Customer Services team by emailing support@ableworld.co.uk
Once we have finished our investigation, we will reply back to you in detail.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
terrible produt riser recliner armchair…
terrible produt riser recliner armchair not enough pading in backrest one part on the right has no padding in top you are encurriged to take out and pay for insurance so you have no warranty really stay away from this company.
August 15, 2025
Unprompted review
Reply from Ableworld
Hi Ian,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry you feel we have not provided the service you feel you would expect.
All the riser recliner chairs we sell come with a 1-year labour and callout warranty and between a 2- and 5-year parts warranty depending on the model purchased. We offer an optional 6 months free insurance that includes accidental damage. Any extension to the 6 months free insurance is entirely optional.
We would like the opportunity to look into your situation further, therefore we would appreciate it if you contact the customer services team at support@ableworld.co.uk
In the meantime, we would like to thank you for your feedback, as all feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers’ experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Helpful and efficient.
So helpful and efficient at getting my husband a rollator and showing him how to use it properly. Shout out for Sarah, who was very kind and patient.
August 14, 2025
Unprompted review
Reply from Ableworld
Hi Eleanor,
Thank you for sharing your experience! We’re so glad Sarah could assist you and your husband, ensuring he felt comfortable using his new rollator. We’ll be sure to pass along your kind words to her!
Take care,
Ableworld
Absolutely shocking rude person on the…
Absolutely shocking rude person on the phone. My mobility scooter has stopped working I phoned the Darlington branch and got transferred to head office who said no need to speak to an assistant at Darlington which I did who said yes fine will book it in and someone from head office will ring back. I got a call from a rude gentleman who asked a few questions including the make and age of the scooter to then turned round and said no we will not take responsibility of looking at an old scooter incase something happens to it, when I said but it has already stopped working may only need a new battery he said no we dont fix that make of scooter and slammed the phone down. No other help given advice on what to do next. I am a disabled person who rely's on my scooter and have been left with no help and no scooter. Absolutely appalling especially when I got told yesterday that he had booked in to get it fixed only to be told rudely no.
August 13, 2025
Unprompted review
Reply from Ableworld
Hi Sharon,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry that you feel that you have been left disappointed with the level of service that you have received from Ableworld, and naturally we are disappointed that you felt the need to leave a post of this nature
We prioritise providing exceptional service and creating positive experiences for our customers, which both the engineering admin team here at Head office and at Ableworld Darlington pride themselves on. We are sorry to hear that in your recent interaction you have highlighted, that you did not feel that this was your experience.
Once a customer contacts Ableworld with an Engineering query, if our store can’t support the customer, it would be passed to our experienced engineering team to book the item in with our fully qualified engineers. Unfortunately, we cannot work on all makes and models of scooter but we if we can get parts for the item we will be happy to inspect it. With regards to your scooter, it was outside of the advisable age range (over 10 years) for repairs. Unfortunately, the manufacturer of the scooter does not operate anymore therefore, we are unable to source parts if and when needed. As such, we would not be able to support you on this occasion.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Rebeçca was so understanding about my…
Rebeçca was so understanding about my requirements. Knowledgeable about Mobility scooters. Made me at ease. Kind and efficient .
Brian
August 12, 2025
Unprompted review
Reply from Ableworld
Hi Brian,
Thank you so much for your kind words! We’re thrilled to hear that Rebecca was able to make you feel at ease and provide knowledgeable, efficient, and caring support. We’ll be sure to pass on your feedback to her—it means a lot!
Take care,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.