We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
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My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
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Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
mobility scooter
I went to look at folding mobility scooters. Anita at this store was extremely helpful. She was very knowledgeable and a lovely person.
October 13, 2025
Unprompted review
Reply from Ableworld
Hi Ruth,
Thank you so much for your kind review! We’re delighted to hear that Anita was able to assist you and make your visit such a positive experience. We’ll be sure to pass along your lovely feedback to her. We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Ableworld
Excellent service …
Initially rang local store regarding whether or not scooter could be used when raining. Was given details of tiller cover which I then ordered on line. Order placed late morning and pleasantly surprised when cover was delivered the next morning
Well done, Service second to none!
October 1, 2025
Reply from Ableworld
Hi Jean,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to help with your enquiry and that your tiller cover arrived so quickly. It’s great to know you were pleased with both the service and the delivery speed — we really appreciate your kind words.
Thank you for choosing us, and we hope the cover helps you enjoy your scooter whatever the weather!
Take care,
Ableworld
Having visited the store in saltney
Having visited the store in saltney , Chester , I was greeted by staff members Nick and Charlotte who were most helpful in assisting in my needs for a suitable scooter,
Every aspect was covered to suit me perfectly and I am so grateful for taking the time and care with me
My new scooter is excellent thankyou so much
August 18, 2025
Unprompted review
Reply from Ableworld
Hi Peter,
Thank you for your lovely review! We’re so pleased to hear that Nick and Charlotte at our Chester store provided such helpful and attentive service while finding the perfect scooter for you. It’s wonderful to know you’re happy with your new scooter — we hope it brings you great comfort and independence. We’ll be sure to pass on your kind words to the team!
Thank you again for choosing us!
Take care,
Ableworld
My wife and i went to Shrewsbury branch…
My wife and i went to Shrewsbury branch today to look at purchasing a mobility scooter. We were very well looked after by Mark who showed us various scooters and my wife tried some out to see which one suited her needs. We are very happy with our scooter and im sure we will find it invaluable. Thank you again Mark for spending so much time with us to make sure we were happy with our purchase.
October 9, 2025
Unprompted review
Reply from Ableworld
Hi John,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Mark at our Shrewsbury branch provided such attentive and helpful service while assisting you in choosing the right mobility scooter. It’s wonderful to know you’re happy with your purchase, and we’re sure it will make a real difference for you. We’ll make sure Mark sees your kind words — he’ll really appreciate them.
Enjoy your new scooter, and thank you again for choosing us!
Take care,
Ableworld
I bought a mobility scooter and a…
I bought a mobility scooter and a mobility bed. The mattress ( memory foam) on the bed was not level it was leaning to one side I called the shop in week later no joy I found out who supplies the mattress called them week later some one came to take a look a after 2 weeks I called them MIBED and they blamed me. The bed I sent photos to ableworld saying that the hing bracket has fell off no joy with the shop so contacted ABLEWORLD HQ I got fobbed off they wanted and kept going on about charging me £70 if they send out a engineer so I declined it is still under warranty NOT VERY HAPPY WITH ABLEWORLD AT ALL I will NOT be going there again FULL stop
October 2, 2025
Unprompted review
Reply from Ableworld
Hi Glen,
Thank you for submitting your review. Naturally we are disappointed that you felt the need to leave a post of this nature, and sorry that you feel that you have been left disappointed.
Due to the inherent nature of memory foam mattresses, they are designed to hold the impression of the body when weight is applied to help support the body. This is not a fault of the product and as such no blame was made, the manufacturer simply advised you how the mattress works on their visit so you can prevent this in the future.
We understand that our engineering department did inform you that we would be happy to send an engineer out for the hinge bracket repair and it was discussed that a callout charge would only be applicable if the repair was not found to be a warranty issue. We also understand that after this discussion took place, you decided to look to repair the issue yourself. Ableworld provide a full warranty with our products but we do like to be open and honest with our customer, just incase a repair is found not to be a warranty issue, so our customers are prepared if this is the case.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
I wanted a recliner chair
I wanted a recliner chair. We were servedbySharna, who was so helpful and knowledgeable without pressure.
October 7, 2025
Unprompted review
Reply from Ableworld
Hi Mollie,
Thank you so much for your kind review! We’re delighted to hear that Sharna provided such helpful and knowledgeable service while helping you choose your recliner chair. We’ll be sure to share your lovely feedback with her — she’ll be thrilled to know she made your experience a positive one. Enjoy your new chair, and we hope to see you again soon!
Take care,
Ableworld
Mobility scooter
Was wanting a folding scooter for my husband so he could get a bit more went to ableworld wigan Peter & julie where fantastic in helping me get the right one which would meet his needs I carnt thank enough for their help
October 2, 2025
Unprompted review
Reply from Ableworld
Hi Brian,
Thank you so much for your wonderful feedback! We’re delighted to hear that Peter and Julie at our Wigan branch were able to help you find the perfect folding scooter for your husband. It’s great to know their support made the process easier and stress-free for you.
We’ll be sure to pass on your kind words to them — they’ll be thrilled!
Take care,
Ableworld
Bridget And Stuart at the Gloucester…
Bridget And Stuart at the Gloucester were great . Looked after me wonderfully, but the star of the day was Ian the Fitter/Mechanic/Technician who despite clearly not being well sorted out my buggy fantastically. A great big thank you to you all
John K
October 1, 2025
Unprompted review
Reply from Ableworld
Hi John,
Thank you so much for sharing your experience! We’re thrilled to hear that Bridget and Stuart at our Gloucester branch looked after you so well. We’ll be sure to pass on your special praise to Ian — it sounds like he went above and beyond, even while not feeling his best.
Your kind words mean a lot to the team, and we’re delighted we could make your visit a positive one.
Take care,
Abeworld
Pleasant experience
It was easy to find what I was looking for, and it arrived quickly.
September 22, 2025
Reply from Ableworld
Hi John,
Thank you for your great feedback! We’re glad to hear you found what you were looking for easily and that your order arrived quickly. Your kind words mean a lot to us :)
Take care,
Ableworld
I'd like to thank peter (Blackpool…
I'd like to thank peter (Blackpool Branch ),( what a helpful guy ) nothing seemed to be any trouble. From the moment i rang him with the problem to getting it sorted nothing was to much trouble,
Shame the staff is not as helpful where we live in Southampton.
September 29, 2025
Unprompted review
Reply from Ableworld
Hello,
Thank you so much for your kind words! We’re delighted to hear that Peter at our Blackpool branch was so helpful and went the extra mile to get your issue sorted quickly. He’ll be thrilled to know his efforts made such a positive difference.
We’re sorry to hear your experience hasn’t been the same in Southampton. We’ll make sure your feedback is passed along so we can improve.
Thanks again for taking the time to share your experience, and we hope to welcome you again soon.
Take care,
Ableworld
Kind and informative throughout the whole process
This was the first time I had to buy a riser chair and the people I spoke to couldn't have been more helpful, informative and reassuring - both in person and over the phone. The two guys who delivered it (Dave and Tom) really took their time to explain the functions of the chair - to my mum - who is suffering from Dementia and has mobility issues. They were so kind and ended up leaving the chair with her there and then- a very smooth transaction indeed. Would highly recommend.
September 11, 2025
Unprompted review
Reply from Ableworld
Hi Angela,
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that our team was able to support you and your mum, both in store and during delivery. Dave and Tom will be so pleased to know their care and patience made a difference.
We truly appreciate your recommendation and are glad our Riser Recliner is already helping your mum feel more comfortable. If you ever need further support, please don’t hesitate to get in touch — we’re always here to help. 💙
Take care,
Ableworld
Great customer service
Peter was a great help when we were looking for a wheelchair for my Mum. He asked what was important to us, he talked us through our options, and he gave us chance to try out different models, including in the boot for size. He was very professional, personable and knowledgeable. This is our second time purchasing from the Wigan store (stair lift last time) and we'll be back in future.
September 24, 2025
Unprompted review
Reply from Ableworld
Hello,
Thank you for sharing your lovely feedback. We’re so pleased to hear that Peter was able to guide you through the options and make sure you found the right wheelchair for your mum. It’s wonderful to know his knowledge and care made the experience easier for you.
We’re also delighted that you chose to return to our Wigan store for a second time — your continued trust means a lot to us. We look forward to welcoming you back again in the future.
Take care,
Ableworld
Good quality items at reasonable prices
Ordered by phone, very friendly staff, Sarah was very helpful and arranged for the items to be delivered asap. I purchased two Ziggy adjustable walking sticks in a lovely gunmetal grey with Derby handles and I couldn’t be more pleased. The quality is excellent. Would definitely recommend this shop.
September 9, 2025
Reply from Ableworld
Hello,
Thank you for your kind review. We’re delighted to hear that Sarah was able to assist you over the phone and arrange a quick delivery. The Ziggy adjustable walking sticks are a great choice, and we’re so pleased you’re happy with both the look and quality.
Your recommendation means a lot to us, and we hope the sticks serve you well for a long time to come. 💙
Take care,
Ableworld
Avoid if you are buying electrical items.
They are lovely to you when you buy the piece of crap they are selling you, but turn on you the moment you have a problem with it! If you get a problem with your item they will blame you for it and try to worm out of giving you any sort of proper help. They sold me a "pavement scooter," and then said that it constantly broke down because it went over little bumps in the pavement and the drop curbs! A pavement scooter should be able to handle a pavement! The customer service was shocking, I was called a liar. Then they said that as a "gesture of goodwill" they would send me some extra equipment to fix the battery down better, but they haven't even sent that yet. The whole thing caused my stress levels to go through the roof and now I am having a major flare up of my symptoms. If you purchase from these people, don't expect their help if anything goes wrong. The people who work in the shops are lovely though, so if you just needed some wipes or pads you would be fine
September 24, 2025
Unprompted review
Reply from Ableworld
Hi Holly,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you've experienced with your scooter and the distress it has caused you. This is certainly not the experience we want any of our customers to have.
We want to clarify that it is never our intention to make any customer feel blamed or unsupported. If you were made to feel that way, we sincerely apologise. That is not reflective of the standards we aim to uphold.
Regarding the "gesture of goodwill" equipment that was promised to you, these have been placed in the post for you and will be arriving shortly.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Mobility Lightweight Scooter. e were looking for a Mobility Scooter…
We were looking for a Mobility Scooter for my husband, and required one which would fit into the boot of our car. We went to the Shrewsbury Branch and met Mark who was very understanding and helpful. Listened to what we needed and suggested a couple of models for us to try. We decided on one which was easy to breakdown/ light weight and comfortable. Just the job. So bought put into the boot and off we went. No problem.
September 22, 2025
Unprompted review
Reply from Ableworld
Hello,
Thank you for sharing your experience with our Shrewsbury branch. We’re so pleased to hear that Mark was able to understand your needs and guide you to the right mobility scooter. It’s great that you found one that’s both comfortable and easy to transport — just what you were looking for!
We really appreciate your kind feedback and wish you many smooth and enjoyable journeys with your new scooter. 💙
Take care,
Ableworld
Fantastic customer service.
Fantastic customer service we dealt with Mark in shrewsbury. He was very helpful and made my mum feel very at ease all in all 10 / 10 service.
September 23, 2025
Unprompted review
Reply from Ableworld
Hi Johnny,
Thank you so much for your kind words! We're thrilled to hear that Mark in Shrewsbury provided such fantastic service and made your mum feel at ease — that's exactly the experience we aim for. We'll be sure to pass on your lovely feedback to him :)
Take care,
Ableworld
Dene at Ablewold Southampton
I had been looking for a particular powerchair and having great difficulty. An advert came up on facebook for Ableworld. I rang the Southampton shop and from the first contact Dene was brilliant. Than went to them and again could not fault the service. Highly recommended.
September 17, 2025
Unprompted review
Reply from Ableworld
Hi Jenny,
Thank you for your kind feedback! We’re so pleased Dean and the Southampton team were able to help you find the powerchair you’d been searching for. It’s wonderful to know that your experience from the very first call through to visiting the store was such a positive one.
We really appreciate your recommendation and look forward to seeing you again in the future.
Best wishes,
Ableworld
Good info and no pressure
Needed a power chair with attendant control and our first stop was Ableworld St Helens where we have shopped before.
Sadly the range for attendant controlled was extremely limited but Chris showed us the model and was extremely patient with our questions and got a model in with the control for attendant on and we were able to try it out.
No hassle and no pressure and we left with my new power chair. Top marks Ableworld and Chris.
The bad weather and my health delayed us using it but finally used it and delighted how much easier it’s made both our lives.
It’s so light for hubby to lift in and out of car and easy to use.
Can’t wait for a real day out now.
Chris is a lady by the way 🤗
September 10, 2025
Unprompted review
Reply from Ableworld
Hello,
Thank you so much for sharing your experience. We’re delighted to hear that Chris was able to support you in finding the right Powerchair with attendant control, and that his patience and guidance helped make the process smooth and stress-free. It’s wonderful to know your new chair has already made life easier for both you and your husband — and that it’s easy to transport too!
We hope you enjoy many comfortable days out with your new chair, and we’ll be sure to pass on your kind words to Chris.
Best wishes,
Ableworld
We visited the Stockport store and was…
We visited the Stockport store and was greeted by Kay her knowledge and experience shone. Kay spent nearly 3 hours with us finding the best mobility scooter for my husbands needs no pressure into buying total honest opinion and Kay demonstrated everything with us , my husband would have bought the first scooter he tried had Kay not sat him down and talked us through the needs . Kay was outstanding would definitely recommend
September 12, 2025
Unprompted review
Reply from Ableworld
Hi Sally,
Thank you for taking the time to share such a lovely review. We’re so pleased to hear about your positive experience at our Stockport store. Kay will be delighted to know her patience, knowledge, and genuine care made such a difference in finding the right scooter for your husband. We’re proud to have her on our team, and it’s wonderful to know you felt supported and never pressured.
We truly appreciate your recommendation and look forward to being here whenever you need us in the future.
Best wishes,
Ableworld
great service
great service! Bridget and Stuart were so helpful with my Dad. Very knowledgeable. He went in depressed and came out with a smile. And a new walker which doesn't hurt his hands. Thanks guys.
September 19, 2025
Unprompted review
Reply from Ableworld
Hi Jules,
Thank you so much for your kind words! We’re delighted to hear that Bridget and Stuart were able to help your dad find the right walker and make his visit such a positive experience. It means a lot to know he left with a smile and more comfort. We’ll be sure to pass along your praise to them — they’ll be thrilled!
Wishing you and your dad all the best,
Ableworld
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