About Living Reviews 30

Fast delivery – but beware, they pass the buck to their supplier. I ordered four Bouclé-style chairs, and one arrived defective (the backrest was visibly wonky). I paid via Klarna (30 days), so I flagged the return with Klarna immediately and sent AboutLiving photos of the defect.

It’s now been 12 days since I reported the issue, and they still haven’t arranged a collection. Every reply blames their supplier, saying they are responsible for pickup.

Under UK consumer law, the retailer is responsible for handling returns and failure to collect an agreed return within a reasonable time (typically 14 days) is a breach of contract.

If this isn’t resolved soon, I’ll be reporting them to Trading Standards.

Scam website, it is used to connect to your card through Klarna

Fast shipping and pleased with my product!

Ive ordered from this company several times now, and every time my parcels have been dispatched very promptly, and arrived wrapped in tissue paper and in great condition ..
I would not hesitate in ordering from them in the future

Such a great range of products! Really fast delivery and great service throughout, I will definitely be ordering again! Thank you! 🌟🌟🌟🌟🌟

We ordered a book as a Christmas present which came wrapped in plastic as some books do but the book was not what we expected and sent it back to About Living. They refused a refund as the book wasn't in the plastic and claimed it was damaged which we did not do. They also said they would not send the book back to us unless we paid for the postage, nor would they offer us a credit note for the store. The book was £100 from Assouline so not cheap at all and it makes the whole experience even more disappointing given it was a gift. The customer service was absolutely terrible and we would strongly advise not to order or buy anything from this company as if there is an issue they will not help you resolve it. They are now not responding to any of our emails and have the book we purchased in their possession

Excellent service
Quick dispatch and packed with great care.
Would definitely recommend and will buy from the company again no hesitation.
I love that they don't overload you with follow up emails too as some companies tend to do which is off putting.
Their website is lovely and they have so many interesting and lovely items.
Definitely recommended as an online retailer you can trust to fulfil your order in a prompt and efficient manner.

The Customer service has been brilliant and they have packed my product very nicely.

Bought 3 cushions in the sale! Lovely products and quick delivery

I have made a few orders recently and they always arrive well presented and on time

Very helpful customer service from Janice, she was extremely helpful with my queries and then delivery was very quick too.

Great customer service when asking questions about their ranges. High quality products, well packaged and brilliant designs. Have purchased several items now for my own home as well as gifts for friends and family and have always been well received. It’s my go-to shop when I need to get something thoughtful and special for someone. Would always recommend to my friends too.

I have ordered several times from About Living now and each time the service is flawless. The deliveries are always well packed & arrive quickly. On one occasion I had put the wrong shipping address by accident so contacted their customer service via email and had a very quick response to get it corrected. I’ll definitely use this company again ☺️

Great company, ordered many times with no problems, excellent customer service and quality of items 🙏

Great service and a prompt delivery, purchased a reed diffuser for my mum for Mother's Day arrived on time and well packaged

I recently purchased a unicorn night light for my little girl - she absolutely loves it and I was delighted with the service and delivery :)

The cutlery set I ordered was cancelled by another company and so I came across the same set with About Living. Great price and communication was good (age checks done due to knives in set). The piece arrived as promised today and is in great condition. Happy client 😊 Thanks Laura and team!

Excellent range and quality of products. Thanks to Gary and all at Mearns for great customer service - a pleasure to deal with.

Very happy with About Living's customer service and attention to detail. Also, delighted with my Malini cushions - thanks to staff at both Newton Mearns shop and East Kilbride office for facilitating my order. Highly recommended!