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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Premium Customer Experience

Great customer experience along all the user journey touchpoints, from the elegant online ads and user friendly online purchase to the amazingly speedy delivery and constant information about the current status. In regards to the product itself, the packaging would be envied by many premium brands out there and the watch looks as great as seen online. Time will tell if its quality will reflect the above. If so, I will happily revise my experience to 5 out of 5 stars!

August 21, 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the kind review! We hope your watch will be a 5 star experience for you :)

Rated 5 out of 5 stars

The Blue Turtle 1815 Chronograph is…

The Blue Turtle 1815 Chronograph is beautiful! I bought it to wear at my daughter’s wedding and will look great with my navy blue suit, but I’ll be wearing it a lot at work as well. Also, the customer service is second to none. I received regular updates about my purchase as well as helpful instructions/directions about setting and operating the watch. Delivery was super quick and the packaging is impressive. Zero regrets about working with About Vintage. So glad that I discovered your company. Everything is top notch and first rate!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

1960 Racing shipping to wrong Country

My wife and me have bought a1960 Racing with additional bracelett as an gift to the graduation of our son. During the shipping procedere we get an Information from Fedex, that we have to pay tax. We are living in Germany…
By tracking the package we saw, that the package is located actually at the Ivory Coast in Africa!
Calling Rasmus from „about vintage“ It was a pleasure to solve the problem with him.
Without finding the really reason for this mistake he solve the problem in the best way which is possible. He has send a new package be fast shipping and „about vintage“ get back the package from Ivory coast next two weeks. The second package has arrived today 2 working days after talking about the Problem just in time.

Best performance we have ever seen in our life to get customer satisfaction!!!!

Many, many thanks, perfect Job, well done

With best regards from Germany

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

The watched shipped directly from…

The watched shipped directly from Copenhagen to California in 3 days! The watch even better in person than it did on the site. Very happy with the purchase. I hope the watch functioning lives up to my expectations. If it does, I will certainly be tempted to purchase another great looking watch!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Excellent quality giving exceptional value for money. Great contact with AV customer service, fast to respond and watch delivered day after purchase.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Details, Classy Timeless Watch!

Shipping from Denmark to Washington state in the USA was way faster than expected (just over 1 week). The watch itself is stunning. I’m a sucker for watch faces with textural features and it looks great on the 1956 Marine. I purchased the quartz version (apparently prior version was an automatic). The Seiko sweep movement gives that expensive feel of a mechanical watch which I enjoy. The only downside of this movement is that there is no date window. Otherwise, very satisfied with my purchase and I will be keeping an eye on About Vintage moving forward!

July 5, 2024
Unprompted review
Rated 3 out of 5 stars

The watch is lovely

The watch is lovely, but it was not delivered to my address. I had to travel 270 km from Győr to Budapest and back to receive it.

June 28, 2024
Unprompted review

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