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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best customer service

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck.
I immediately sent a message to customer service and they answered right away.
I explained the problem and they fix it immediately and sent me a new strap.
It’s the first time I’ve seen this kind of service.
Thank you for helping me so now I can rock my watch again
I will definitely keep buying and recommending about vintage.

October 2, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Amit,

Thank you so much for taking the time to share this wonderful review! We’re so happy to hear that you had a great experience with our team - and even happier that you can now enjoy your 1960 Racing again.
We always want our customers to feel fully taken care of, so knowing that our service made a difference truly means a lot. Your kind words and recommendation are sincerely appreciated!

Enjoy your watch - and thank you for being part of the AV family!

Rated 5 out of 5 stars

Great experience with AV86

I recently purchased the AV86 1564 Chronodate Automatic in Steel/Ice Blue, and I couldn’t be happier with my experience. From the very beginning, the customer service team went above and beyond quick to respond, genuinely kind, and even thoughtful that made this purchase possible.

The watch itself is looking absolutely stunning. The craftsmanship is evident solid build quality, smooth automatic movement, and a dial that truly stands out with its refined Ice Blue finish. It feels both modern and timeless something you can wear daily, yet special enough to be a conversation starter.

What impressed me most was not only the product but also the company’s philosophy and the personal touch they bring to their interactions. They made me feel like more than just a customer; I felt part of the AV86 story.

If you’re considering an AV86 timepiece, I highly recommend them. The combination of design, quality, and excellent customer care makes them a brand worth supporting. I’m proud to own this watch and look forward to seeing what AV86 creates next.

October 1, 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Zafer,

Wow - thank you so much for this incredible review! We’re genuinely touched by your thoughtful words and thrilled to hear how much you’re enjoying your 1564 Chronodate.
It’s wonderful to know that both the craftsmanship and our service made such a positive impression. Creating a personal and memorable experience for every customer is at the heart of what we do, and hearing that this came through means the world to us.

We’re truly grateful for your support and so happy to have you as part of the AV86 story. We can’t wait to show you what’s coming next!

Rated 5 out of 5 stars

UK buyer

This is the second time I have shopped with AV and both watches have arrived perfect. The aftersales team are also great in answering any queries quickly and effectively. I will definitely be purchasing more in future.

September 26, 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Sam,

Thank you so much for your continued support! We’re thrilled to hear that both watches arrived perfectly and that our aftersales team has been helpful.
It means a lot to us to have loyal customers like you, and we look forward to welcoming you back for future purchases!

Rated 5 out of 5 stars

Communication was perfect

Communication was perfect, product also perfect. I just want to say that I'm so satisfied. Greatings from Serbia. Thank you very much.

September 24, 2025
Unprompted review
AV86 logo

Reply from AV86

Hi Mladen,

Thank you so much for your kind words! We’re thrilled to hear that both the communication and the product met your expectations.
It means a lot to us, and we truly appreciate your support.

Sending our warm greetings back to Serbia!

Rated 5 out of 5 stars

Elegance Paired with Exceptional Service

The watch is truly a beautiful piece—pictures don’t do it justice. The size and dial presence strike the perfect balance, creating an elegant and timeless look.

After placing my order, I requested an engraving, and Nikoline ensured my request was processed smoothly and completed before dispatch. This level of attention and care made the entire experience seamless.

Overall, I am extremely satisfied with the watch and look forward to exploring future collections.

-Geena Alexander George

September 22, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Bijith,
Dear Geena,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’re enjoying your watch and that the engraving process was seamless.

It means a lot to us to know that our attention to detail and service contributed to making your experience special. We truly appreciate your kind words and are delighted that the watch lives up to your expectations.

We look forward to welcoming you back for future collections!

Rated 5 out of 5 stars

I trust and Love AV86 - Great Brand, Great Products and Service

Hello, I am a watch collector of love watches alot! I am lucky enough to own many premium watches from some major brands like Rolex, Omega, Panerei, Chopard, Tudor and many others.. During Covid I started exploring MicroBrands and other watch brands the smaller guys that made quality products, great design and had great stories. The ones where you could tell they were passionate about watch making. About Vintage or AV86 is one I fell in love with. Their customer service is second to none, they respond fast and are on top of their game. Their watches are unique and beautifully made and engineered. It's one of my favorite Microbrands for sure, in fact I think they are beyond MicroBrands now. I own 5 of their watches currently and am a huge fan from Los Angeles. I highly recommend this brand and any of their watches even the low cost models.

September 8, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Michael,

Thank you so much for your kind words and for taking the time to share your experience!
We’re truly honored to be part of your collection alongside such legendary brands, and it means the world to us that you see AV86 as more than just a microbrand.

Your support and enthusiasm inspire us to keep pushing forward, and we’re incredibly grateful to have such a passionate collector in our community. Owning 5 of our watches is a huge compliment – thank you for trusting us and for being such a valued part of the AV86 family.

Sending warm greetings all the way to Los Angeles – we can’t wait to keep creating pieces you’ll love!

Rated 5 out of 5 stars

They provide very fast feedback and…

They provide very fast feedback and excellent service

September 8, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Doseong,

Thank you for taking time to share this review, and for the kind words! We truly appreciate it.
Wishing you the best!

Rated 5 out of 5 stars

Great watches, great customer service, great value

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I emailed them and they setup a manual order very quickly, and let me add more stuff. It shipped very quickly and arrived within a week. Excellent experience, would recommend to anyone.

September 2, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Christian,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly grateful for your continued support over the years - it means a lot to us!

I’m glad to hear that everything went smoothly with your order and that your watch is back in perfect shape. We’ll be here anytime you need us, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Impressive Craftsmanship That Exceeds Expectations

I just received your watch and what a surprise! I’ve been collecting watches for over 20 years, and I must say this is one of the most impressive pieces I’ve come across. It looks even better in person than in the pictures. I truly hope you release this model in 40 or 41 mm—I’d be happy to purchase it again.

August 28, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Tiago,

Thank you so much for your wonderful feedback - it truly means a lot coming from such an experienced collector. We’re thrilled to hear that the watch exceeded your expectations and looks even better in person.
We also really appreciate you taking the time to share your thoughts with our customer service team, as well as sending the photos - it’s always a joy for us to see our timepieces out in the world!

Rated 5 out of 5 stars

A big thank you to the About Vintage…

A big thank you to the About Vintage crew.
It’s my second Watch on your website and I hope the Last.
The customer service is great, the watches are nice and offer a really good price/quality… just continue as you are doing.
Again a big thank you for this last pièce of Multichron…I really love it !

August 27, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Olivier,

Thank you so much for your kind words and for choosing us again - we truly appreciate your trust and support! We’re delighted to hear that you’re enjoying your Multichron, and it makes us so happy to know that both the watches and our customer service have met your expectations.

We’ll keep doing our very best, and we look forward to being part of your watch journey in the future as well.

Rated 5 out of 5 stars

The staff here are extremely friendly…

The staff here are extremely friendly and understanding, always willing to help and follow up whenever needed. Their service is consistently professional, and they make you feel truly valued as a customer. The quality they provide is excellent, and I couldn’t be happier with my experience. I highly recommend About Vintage to everyone!

August 25, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear E.W,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team - it’s exactly what we strive for. Knowing that you feel valued as a customer means the world to us.

We truly appreciate your recommendation and look forward to welcoming you again anytime.

Rated 5 out of 5 stars

Just perfect!!

What an incredible company, bought the 1934 Telechron, Steel / Off White & Black watch and blown away with the craftmanship. Everything was just perfect including packaging, delivery and communication

August 6, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Mick,

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your 1934 Telechron – and we truly appreciate your support.

Rated 5 out of 5 stars

Great customer service

Great customer service. There for me with a routine question on a watch I've had for over 5 years.

August 18, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Scott,

Thank you for sharing this! We’re so glad we could assist you – it means a lot to us that our customer service is here for you, even years after your purchase.

Rated 5 out of 5 stars

Exceptional Customer Service

I wasn't happy with the luminosity of my AV8 watch but I was thrilled with the outstanding communication process and dedication to customer satisfaction. The AV8 folks were so understanding and personable and made the return process as easy and efficient as possible. I will definitely give AV8 another chance on future offerings. No other microbrand watch company can come close to them when it comes to customer service!

August 5, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear James,

Thank you for your kind words and for giving us the opportunity to make things right. We’re so pleased to hear you had a positive experience with our team, and we truly appreciate your willingness to give us another chance in the future!

Rated 5 out of 5 stars

A great example of how customer service should be handled

I had a fantastic experience with AV86 customer service, especially with Katrine, Sofie, and Mathilde. I initially requested a return, but then changed my mind and wanted the item sent back to me. They were incredibly helpful, patient, and efficient throughout the entire process. They confirmed the details quickly and ensured the package was resent exactly as I wanted it. Their communication was excellent, and I really appreciate their dedication to resolving my unique request. Highly recommend!

July 23, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear David,

Thank you so much for your wonderful review! We’ll make sure to share your kind words with our team – they will be thrilled.
We truly appreciate your feedback and are so happy we could help find the perfect solution for you.

Rated 5 out of 5 stars

Excellent Service

I had several questions for the team at AV86, and they were answered quickly, accurately and pleasantly.

July 21, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Chris,

Thank you for your kind words!
We’re so glad we could assist you and answer all your questions.

Rated 5 out of 5 stars

Great product and greater customer service!

Watch was as described and beautiful and feels heavy and solid. It's a gift so I haven't worn it. Engraving on the back is a nice perk, and is largely why I bought the watch from AV86. But text is very fine and kind of hard to see. But it's there and it's a special occasion gift.

Big issue was the delivery. The shipping contractor made an error and marked my watch 'delivered' when it wasn't. That set off a few days of interaction with both the shipper customer service and the AV86 customer service and logistics teams. AV86 was great! Very responsive, very proactive, I heard from a few customer service reps throughout the day apprising me of what their logistics team was up to. Great support! My watch eventually arrived a few days after it was expected. All is well!

Great product! Great customer service!!

July 17, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Steve,

Thank you so much for your kind review!
We’re delighted to hear that you’re happy with your watch and that our customer service team could assist you quickly during the delivery issue.

We truly appreciate your support and hope you’ll enjoy your watch for many years to come!

Rated 5 out of 5 stars

Congrats, Team

Great product and a very supportive team.

July 16, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Samuel,

Thank you for the kind review! It really means a lot :)

Rated 5 out of 5 stars

A wonderful cs experience.

Kind and prompt reply. It is pity that my favorite model is out, but still look forward to see new releases.

July 2, 2025
Unprompted review
AV86 logo

Reply from AV86

Dear Gin Kuo,
Thank you so much for your kind words!
We’re sorry your favourite model was out of stock – but we truly appreciate your support and can’t wait to show you what’s coming next.

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