absence.io Reviews 548

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the user experience, highlighting its ease of use, intuitiveness, and straightforward design. Many people find the tool minimalistic and super user-friendly, making tasks like vacation planning very convenient. The interface is often described as smooth and efficient, with everything working quickly and obviously. However, some people mentioned occasional UX issues that can slow down daily usage, such as difficulties with attaching documents after filling an absence or problems with dragging and dropping vacation dates. A few other people also felt that the login process could be time-consuming.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its ease of use, intuitive... See more

Website

Consumers find the website experience to be ambiguous. Many users praise the super easy, user-friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm overall satisified with the service but there are some UX issues which can slow down the daily usage. I know that "some issues" is not a help but I'm currently too tired to give you details but d... See more

Company replied

Rated 5 out of 5 stars

Does what it says on the tin. What would make it better would be able to create a list of people to notify rather than having to add them for each and every absence.

Company replied


Company details

  1. Software Vendor
  2. Recruitment Service
  3. Software Company

About absence.io

Written by the company

English

absence.io has been a trusted partner for digital HR solutions for over 10 years – proudly developed by our small and dedicated team based in Munich and Berlin.

Our intuitive software combines four essential features in one platform:
  • Leave management
  • Time tracking
  • Digital personnel files
  • Expense and travel reimbursement

We help companies of all sizes simplify and streamline their HR processes – from vacation planning to working hours and document management – all in one secure system.

Our platform is fully GDPR-compliant, hosted exclusively on servers located in Germany, and meets the highest security standards. Accessible via web and mobile app, absence.io gives employees and managers easy access anytime, from anywhere.

With a focus on ease of use, legal compliance, and continuous development, absence.io is HR software – made in Germany.

---------------------------------------------------------

Deutsch

absence.io ist seit über 10 Jahren der zuverlässige Partner für digitale HR-Lösungen – entwickelt von einem engagierten Team in München und Berlin.

Unsere benutzerfreundliche Software vereint vier zentrale Funktionen in einer Plattform:
  • Abwesenheitsverwaltung
  • Zeiterfassung
  • digitale Personalakte
  • Spesen- und Reisekostenabrechnung.


Wir unterstützen Unternehmen jeder Größe dabei, HR-Prozesse effizient, transparent und rechtskonform zu gestalten. Ob Urlaubsplanung, Arbeitszeiterfassung oder digitale Dokumentenverwaltung – mit absence.io behalten HR-Teams stets den Überblick.

Unsere Lösung ist komplett DSGVO-konform, erfüllt die höchsten Sicherheitsstandards und wird auf Servern in Deutschland gehostet. Dank Web-Anwendung und mobiler App haben Mitarbeitende jederzeit und von überall Zugriff.

absence.io steht für einfache Bedienung, rechtliche Sicherheit und kontinuierliche Weiterentwicklung – made in Germany.

Contact info

4.2

Great

TrustScore 4 out of 5

548 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Always super easy to use

Always super easy to use. Always had to email or use an Excel sheet when taking days off...this makes things incredible easy.

October 17, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Alexander,

we are happy to hear that we can help you with the daily business tasks!

Best,
your absence.io team

Rated 5 out of 5 stars

Best calendar app

October 17, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello,

thank you for the amazing feedback!

Best,
your absence.io team

Rated 5 out of 5 stars

Very easy to use

October 14, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Richard,

we are very happy to hear that you like our tool!

best,
Lara

Rated 5 out of 5 stars

Intuitive & smooth tool

Intuitive and smooth tool, easy to use, great and fast support, thanks!

October 13, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Patrick,

thank you so much for the amazing feedback!

Best,
your absence.io team

Rated 5 out of 5 stars

Highly Recommended

Easy to use. Easy to modify to suit our requirements. Goodbye Excel sheets and Wallcharts.

October 13, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello,

we are happy to hear that you like our software and use of it!

best,
your absence.io team

Rated 5 out of 5 stars

Generally Very Good

I generally like the Absence annual leave booking system as it is simple to use but still very effective.

October 12, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Kenneth,

thank you for the amazing feedback!

Best,
your absence.io team

Rated 1 out of 5 stars

Worst user experience ever

the interface is cumbersome. There is no way to plan recurrent events. I think they should study a better UX perhaps copying from Google Calendar

October 12, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Sandro,

we are really sorry to hear that you do not like our software. We are always trying to improve our system and are already working on adding recurring absences. We would love to get further feedback from you about what is missing for you, so we can adjust that.

Best,
your absence.io team

Rated 1 out of 5 stars

Stop pestering me for feedback.

Stop pestering me for feedback.
I just want to use your tool that my company purchased - leave me alone to get on with my job.

October 12, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello James,

we are sorry to hear that - we will not bothering you anymore. We hope that you like our software itself anyway.

We are very sorry - best,
your absence.io team

Rated 3 out of 5 stars

Product Suggestion

I think there should be an option to select a timeline and put vacation days in it as a single chunk of vacation. For example - I am selection an timeframe of 1st to 31st December.. I am taking Mondays and Fridays off for first three weeks and then entire week from 23rd onwards.. Currently I have to apply 4 separate vacations for each Monday and Friday and then another week.. This is slightly annoying for applying and approving..

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, fast and unambiguous .

October 11, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Nikola,

thank you for your feedback!

Best,
your absence.io team

Rated 5 out of 5 stars

Excellent

I needed support and got that immediately with very kind and helpful answers.
Great team - great product - easy to understand and to use

August 16, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Birgit,

thank you so much for the great feedback - we are always keen to help!

Best,
your absence.io team

Rated 5 out of 5 stars

Using abesence.io made tracking…

Using abesence.io made tracking absences much easier for us. We are a small company and chose the option to track holidays and sick leave. Its nice that you can choose which feature you want to pay for, cause we do not have the need for heavy HR software. With absence.io the process was very smooth, with the communication and also how to handle the it online. Very intuitive. keep on going guys!

June 13, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Cathrin,

thank you so much for the great review! We are happy to hear that you like our software so much - we are trying our best to improve even further.

Best,
your absence.io team

Rated 5 out of 5 stars

Absence.io has made my life and the life of the team so much easier

As an HR I think Absence.io has made my life and the life of the team so much easier!!! We love the system, even though we are still getting to know it. I am pretty sure this is a long term solution! Thank you Absence.io team for your efforts.

February 9, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hi Genevieve,

Thanks for the awesome review! We are happy to hear that we have made your life easier :)

Best,
your absence.io team

Rated 4 out of 5 stars

No way to received an advertissement if…

No way to received an advertissement if someone forgot to stop the clock, for exemple

February 9, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Milenia,

Thanks for your review - we are always looking to improve our software, so your feedback is duly noted!

Kind Regards,
your absence.io team

Rated 3 out of 5 stars

Austrian labor law not completely fulfilled

The tool itself looks good, is easy to use and suits startups very well. However, there is no option to save the time recordings in a legible form as a PDF. The Labor Inspectorate or tax auditors in Austria will not accept reports in Excel format.

January 25, 2022
Unprompted review
absence.io logo

Reply from absence.io

Hello Sophie,

Thanks for your feedback!
It is possible to export the data in excel in our app. If needed you can convert our excel-sheets to an pdf afterwards (respectively save the file as an pdf).
Feel free to contact us at hello@absence.io for more suggestions and comments regarding our software.

Have a great week,
your absence.io team

Rated 5 out of 5 stars

Excellent Product and Service

I have been working with Absence for approx 8 years across different companies and would recommend their product and service very highly.

November 23, 2021
Unprompted review
absence.io logo

Reply from absence.io

Hey Kim,

Thank you for the awesome feedback and the recommendations! And of course thanks for your loyalty! Happy to hear that you like the software and it fits for the different companies!

Best,
your absence.io team

Rated 4 out of 5 stars

Entering time off is an excellent…

Entering time off is an excellent experience. I do find navigating the interface difficult and it often frustrates me.

June 6, 2018
Unprompted review
absence.io logo

Reply from absence.io

Hey Rocky,

Thanks so much for the great review! We're always looking to improve our app so that users like you can have an enjoyable experience when using absence.io. Therefore, please feel free to email hello@absence.io and describe to us what you find difficult to navigate. Hopefully we'll be able to address your issues!

Have a great week,
your absence.io team

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