Absolute Fire & Security Systems Ltd Reviews 

67
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

System upgrade We have had an Alarm system installed by Absolute Security for over 20 years and decided to upgrade. We felt we needed additional detectors and wanted the system connected to our m... See more

Company replied

Rated 5 out of 5 stars

Paul was amazing, helpful and very professional. Paul & Jordan were both at my offices for three days installing intruder alarm, both were friendly but at the same time understanding of my heavy work... See more

Company replied

Rated 5 out of 5 stars

We have used Absolute for years and they provide consistently great service. We recently needed to upgrade our very old alarm system and this was completed with minimal fuss and without an off putting... See more

Rated 4 out of 5 stars

Everything went as planned on the installation. John was friendly, helpful and informative. He also consulted us on where we wanted sensors so they did not look out of place (as well as being effect... See more

Company replied

Company details

  1. Security System Installer

Written by the company

Based in Godalming, Surrey we help homeowners, businesses, schools and other not for profit organisations find the right security system to create the protection they want. We cover the South East of England and offer intruder alarms, burglar alarms, wireless security systems, fire detection systems, CCTV, access control and other security solutions across Surrey, Hampshire, Thames Valley, London and the Home Counties.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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4.8

All reviews

(67)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good experience from the start

Really good experience from the start. Discussed our requirements pre order and received very helpful advice. Once agreed installation date, the install was smooth despite them having to add on new equipment to a previous set up. Overall very happy.

January 18, 2024
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Mr Barnett,
Thank you very much for your kind review. I'm glad you had a positive experience with us. We look forward to providing you with an equally high level of on going service.
kind regards
Absolute Security Systems

Rated 4 out of 5 stars

Timely installation- mechanic arrived…

Timely installation- mechanic arrived as expected and was very helpful and patient in explaining the new system. Whilst their pricing was reasonably competitive i do find the need to pay a year 1 maintenance charge surprising & disappointing given its new kit - it should be down to the installation people to cover year 1 failures .

January 2, 2024
Unprompted review
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Reply from Absolute Fire & Security Systems Ltd

Dear Mr & Mrs Collard, Thank you very much for your kind review, and years of custom!

The maintenance and warranty are separate.

All new equipment is covered under warranty.

Your maintenance is there for 24/7 telephone support, engineer cloud access, a 4-hour response time and a full on site service 12 months following upgrade, and then every 12 months.

Thanks very much again for your custom.
Best wishes
Absolute Security

Rated 5 out of 5 stars

Very Pleased

Excellent service from the first phone call to improve my security system until the final insulation. The work was completed professionally, with no mess. It has worked perfectly since the installation. Very Pleased.

December 13, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear David,
Thanks so much for your kind review. We are very happy to have another satisfied customer.
Many thanks
Absolute Security Systems

Rated 5 out of 5 stars

Great service, great team, great job!

Great staff, very efficient and friendly with their work ethics and well priced! Very happy with my new alarm.

October 4, 2023
Unprompted review
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Reply from Absolute Fire & Security Systems Ltd

Dear Anna,
Thank you very much for your review. Its great to have another satisfied customer!
Best wishes
Absolute Security

Rated 4 out of 5 stars

Basically fine

Basically fine, but I was disappointed that the original quote did not identify that we needed new smoke alarms at an additional cost of £400+

September 22, 2023
Unprompted review
Rated 4 out of 5 stars

On time and the engineer worked well…

On time and the engineer worked well and neatly. One or two minor teething troubles were quickly resolved. It does what it is supposed to do.

September 4, 2023
Unprompted review
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Reply from Absolute Fire & Security Systems Ltd

Dear Jonathan,
Thank you for you kind review, I'm glad the system works well for you now,
Kind regards
Absolute Security Systems

Rated 5 out of 5 stars

In-depth explanation of the alarm…

In-depth explanation of the alarm system, a very kind and patient fitter who answered all our questions however daft! The house was left spotless after the fitting which, I think, is important! Office and survey team excellent. Highly recommend Absolute Security Systems

August 18, 2023
Unprompted review
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Reply from Absolute Fire & Security Systems Ltd

Dear Anon,
Thank you very much for your kind review. There are no daft questions at all! We look forward to providing an equally high level of on-going service.
best wishes
Absolute Security Systems

Rated 4 out of 5 stars

A painless process

The engineer was prompt, friendly and efficient. The system is working well.

July 19, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Jerry,
Thanks so much for you kind review, glad to hear all is working well.
Many thanks
Absolute Security

Rated 5 out of 5 stars

Fantastic Service!

I required both alarm and camera systems and from proposing specs to installation everything was easy, well communicated and swiftly accomplished. Fantastic!

Parkhurst Self Drive Hire Ltd

July 27, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Parkhurst Self Drive,

Thank you so much for your review, we're delighted that you have been happy from start to finish. We look forward to providing you with on-going servicing.
many thanks
Absolute Security Systems

Rated 1 out of 5 stars

This company is far from outstanding…

This company is far from outstanding and gives appalling service . We recently moved into our house with this system in place and because we changed to adt they just didnt want to know . initially I think they thought they were getting a contract . Three failed appointments where the engineer didnt show up . One the third occasion he refused to remove the bell covers which had been agreed by the company . he cited the bell covers were too high and he wasnt prepared to climb up his ladder . however this is the company that installed the bell covers in the first place . now they expect another company to remove them as they have suddenly changed their company policy . I have nothing but praise for our current company ADT . It was a bad experience for us Lesley Blackburn

July 25, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Mrs Blackburn,
Please accept our apologies for the bad experience you have received from us here. We always strive for excellence, but occasionally things go wrong and we hold hold our hands up and apologies. We wish you all the best with your new provider.
Kind regards
Absolute Security.

Rated 5 out of 5 stars

This company is quite simply outstanding

This company is quite simply outstanding. They were recommended by my aunt and uncle and right from the very first visit with Sandra I was so impressed. She listened to what I did and didn't want and advised without hard selling. The office phone was also answered really quickly every time I rang by a real person who was always helpful. The communication was excellent and nothing was too much trouble. Jed who arrived on the day was simply outstanding and could not do enough to help me and make sure I understood the system and how it all worked. I quite simply cannot speak highly enough of Absolute Security Systems and have already recommended them to friends. My cousin has already used you for her new Alarm system based on my and her parents recommendations. I was very nervous getting the system put in and did not want the house to be like Fort Knox and ASS have way exceeded my expectations. Most importantly I LOVE my new alarm system and it is so easy to use - just what I wanted. Thank you to the whole team!!

April 13, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Thanks so much for a kind review.
It's all about listening to your requirements and providing you with the correct solution.
Best wishes
Absolute Security System

Rated 5 out of 5 stars

Absolute Security - A Fantastic Company

We chose Absolute Security on the basis of recommendations from neighbours and we're delighted we did! We came into contact with a number of different departments at the company and, of course, the guys that fitted our new system and every member of the team we spoke to was supremely friendly, helpful, knowledgable and professional. We whole heartedly recommend Absolute Security Systems!

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Quick response to all calls when…

Quick response to all calls when booking service and update of system

engineer was extremey good, polite and careful to respect the house (shoes off, cleran and tidy etc)

October 28, 2022
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Adrian,
Thanks very much for you review of our service team. Glad you're happy.
Best wishes
Absolute Security

Rated 5 out of 5 stars

Absolute Security

From the outset, Absolute Security have been a fantastic company to work with. The installation was seamless and the administrative staff helpful and efficient going above and beyond to help us trace and rectify an issue.

January 19, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Thanks very much for your very kind review. We think we're a fantastic company to work with too! We look forward to providing your on-going service and support package.
Best wishes
Absolute Security Systems

Rated 5 out of 5 stars

Upgrade - Excellent Products and Customer Service

We recently upgraded our office intruder alarm and added a new CCTV System. Installed with the minimum distruption to the staff and they explained clearly how to operate and very easy to use. Very friendly and professional company and would not hesitate in recommending them if you need to secure your premises.

January 20, 2023
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Susan,

Thank you very much for your kind review and endorsement of our company. Product selection is very important to ensure your security and usability.
Best wishes
Absolute Securitty

Rated 4 out of 5 stars

Good engineers. Good job

The engineers were very patient and stayed until after dark to finish the job. The work was neatly finished and everything works correctly. Good job thank you

December 14, 2022
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Dr Clark,
Thanks very much for your kind review. We're very happy to have another satisfied customer.
Best Wishes
Absolute Security

Rated 5 out of 5 stars

Would recommend

The guys that installed the system were excellent, polite, tidy and efficient.
Would definitely recommend.

October 11, 2022
Unprompted review
Absolute Fire & Security Systems Ltd logo

Reply from Absolute Fire & Security Systems Ltd

Dear Paul,
Thanks for taking the time to write a review for us. We're delighted to have another happy customer.
Best Wishes
Absolute Security Systems

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