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ACAP University College Reviews 

122
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers frequently mention that the academic staff, course advisors, and educators are exceptionally friendly, highly supportive, and genuinely eager to help individuals navigate their courses successfully. People also deeply appreciate the intuitive online student portal, very helpful orientation sessions, and the abundant resources that make returning to higher education smooth and easily manageable. Some reviewers were not happy with administrative issues, noting specific instances of unhelpful communication, unorganized staff members, and unexpected financial hurdles. A few consumers expressed clear frustration over unresponsive teachers, rude behavior, and communication difficulties experienced throughout their academic journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting dedicated course advisors and supportive... See more

User experience

Users describe positive interactions with user experience, highlighting how the advanced student portal is... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the friendly,... See more

Service

Reviewers mention positive feedback about service, expressing immense appreciation for the straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just started a grad diploma in counselling. So far ACAP has made the transition back into education quite simple - there’s lots of resources on hand and everyone seems exceptionally friendly a... See more

Company replied

Rated 4 out of 5 stars

It was a nice experience and good transition. Customer service responds as soon as the available. The tutors are friendly. They make learning space interactive and everyone's opinion is heard. What I... See more

Company replied

Rated 4 out of 5 stars

The professors are so friendly and supportive and they have the ability to make the students understand and learn from their peers in a meaningful and constructive manner. Courses are not only for stu... See more

Rated 4 out of 5 stars

I had an excellent experience with ACAP’s course advisor Pallawi. After missing my enrollment deadline by a week, she proactively followed up, helped me complete the process, and ensured I had all t... See more


Company details

  1. Educational Institution
  2. Private University

Written by the company

ACAP University College is a national leader in human-centred education, preparing students for purposeful careers where people and impact come first. Our applied learning approach blends theory with real-world practice, ensuring students build the confidence, capability and curiosity needed to thrive in the helping professions. For more than 40 years, ACAP has specialised in psychology, counselling, social work, criminology, leadership & management, law (PLT) and coaching. With five campuses across Australia, flexible online study options, and more than 30,000 graduates to date, we have a long-standing reputation for delivering accredited, career-focused learning across a range of industries. ACAP students learn by doing. They develop practical skills through industry-informed assessments, work-integrated learning, hands-on case studies, and direct guidance from educators who are active in their fields. This approach attracts students who are seeking meaningful, people-focused careers and who value learning that connects deeply with real-world practice. Students choose ACAP for our extensive industry connections, strong sense of belonging and community, and commitment to employability. Our graduates enter the workforce career-ready and equipped to make a meaningful difference in the communities they serve. An ACAP student becomes more than a graduate of their chosen profession – they become a true people person. Someone who listens deeply, understands fully, and acts with purpose to create positive change


Contact info

3.9

Great

TrustScore 4 out of 5

122 reviews

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3.9

All reviews

(122)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you for the initial support…

Thank you for the initial support provided. A lot of information and easy access to the Portal. Natalie has also been helpful and assisted with all the questions I had. It is my first week at ACAP, everything looks positive. Vadim

September 23, 2025
Unprompted review
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Reply from ACAP University College

We’re so pleased to hear your first week has been positive and that Natalie has been such a great support. Wishing you all the best as you continue your journey with ACAP.

Rated 4 out of 5 stars

It was a nice experience and good…

It was a nice experience and good transition. Customer service responds as soon as the available. The tutors are friendly. They make learning space interactive and everyone's opinion is heard. What I was not happy with is that I was not given an opportunity to choose my own classes.

September 18, 2025
Unprompted review
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Reply from ACAP University College

Thank you for sharing your experience, Ruth. We’re so glad to hear the transition went smoothly and that you’ve found our tutors supportive and the learning environment interactive. We also appreciate your feedback about class selection, and we have passed this onto the student experience team.

Rated 5 out of 5 stars

Why studying at ACAP is a YES!

Easy access to an informative student portal makes it effortless to navigate and to find student support.
The element of inclusitivioty across the College as well as in the academic skill webinars, lectures and neurodivergent sessions and other counselling related optional online webinars offered by Resh, was evident.
Informative and practical academic skills webinars, with collaborative application practices, were brilliant.
Good structured lectures-helps effective note taking.
Question time after sessions allows time for discussion.
An available helpdesk and portal online makes it very easy for students to reach out for support.
I experienced ACAP as an institution that is well organised.
The staff at ACAP went out of their way to support their students from all walks of life; eg the Tuesday session for neurodivergent students. ACAP focuses on the development of the student’ cognitive skills, critical thinking and applied skills in a very supportive and nurturing environment.

September 23, 2025
Unprompted review
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Reply from ACAP University College

We’re so pleased you’ve found the portal, helpdesk, and academic skills webinars useful, and we’ll be sure to pass on your kind words to Resh and the rest of the team. It’s wonderful to know you feel supported and included. What a great feeling!

Rated 5 out of 5 stars

ACAP is home for the neurodivergent ✨️

ACAP is home for the neurodivergent ✨️

From the moment I spoke to an adviser from ACAP I knew it was the university for me. I doubted myself during my initial meeting before I began studying and I was immediately not only reassured but given a solution to solve the barrier stopping me from getting a higher education. Orientation day was exactly the same. Staff were beyond helpful and kind. I couldn't recommend ACAP enough 🙂 10 stars!

September 23, 2025
Unprompted review
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Reply from ACAP University College

Thank you so much for sharing your beautiful words, Meghan. We’re truly honoured that ACAP feels like home for you. Supporting our students and helping remove barriers to education is exactly what our whole ACAP team strive for. It means the world to know you felt welcomed and supported from your very first conversation through to orientation. We’re so glad you’re part of our community and good luck in your studies.

Rated 5 out of 5 stars

ACAP is fantastic

ACAP is fantastic! The team is super friendly, professional, and easy to work with. They really know their stuff and make the whole process smooth from start to finish. I was impressed with how responsive they were and how much they cared about making sure everything turned out right.

They went above and beyond my expectations, and I couldn’t be happier with the results. If you’re looking for reliable service and people who genuinely care about what they do, ACAP is the way to go. Highly recommend!

September 23, 2025
Unprompted review
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Reply from ACAP University College

Thank you for the wonderful feedback, Vickey. We’re so glad you had a great experience with our team and really appreciate your recommendation.

Rated 5 out of 5 stars

Great place to study

The enrolment process was seamless- the course advisors were so helpful!
My classes have been great so far and the content is first class.

September 23, 2025
Unprompted review
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Reply from ACAP University College

Thank you for your review, Jane. Good luck with the remainder of your studies.

Rated 4 out of 5 stars

It was a good experience

It was a good experience, the teaching staff had examples in the field when teaching their classes. One of the educators were understanding about my trauma when teaching one of the classes that included abuse in family and/or intimate relationships. So I am grateful for her letting me to a breather when it is too much for me to handle in one sitting.

September 19, 2025
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Reply from ACAP University College

Thank you for sharing your experience. We’re glad to hear the teaching staff brought real-world examples into the classroom, and we truly appreciate your kind words about the educator’s understanding and support during sensitive topics.

Rated 5 out of 5 stars

I felt supported throughout my degree

I felt supported throughout my degree. The course content was relevant and interesting. Placement was found on my behalf and useful. Most of the teachers were amazing. I gained employment after completion and am in a role that I love. Highly recommend.

October 1, 2024
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Reply from ACAP University College

Thanks so much for sharing, Tamara. We’re thrilled you felt supported and that your studies helped you into a role you love.

Rated 3 out of 5 stars

Fine

I liked content learned.

I disliked the form of assessments we had to do such as numerous essays all due around the same time. Lack of help when inquiring about placement struggles.

September 9, 2025
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Reply from ACAP University College

We’re glad to hear you enjoyed the content and learning experience, Natalia. We appreciate your honesty about assessment timing and placement support, and I’d like to acknowledge that your feedback will be passed on to the team as we continue to focus on improving student support in these areas.

Rated 4 out of 5 stars

Most of the educators are with great…

Most of the educators are with great knowledge and industry experience. They also showed understanding about adverse students' background.

September 9, 2024
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Reply from ACAP University College

Thanks so much for your feedback, Su-Chin. We’re glad our educators’ experience and support have made a positive impact on your studies.

Rated 5 out of 5 stars

So grateful for how I was able to do…

So grateful for how I was able to do this great Graduate Diploma in Counselling!

September 8, 2025
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Reply from ACAP University College

Thank you, Therese. We're glad the Gard Dip in Counselling was well worth your time and focus.

Rated 5 out of 5 stars

From Classroom to Career Success – Thanks to ACAP

I recently completed my MBA with ACAP University College and couldn’t be happier with the experience. The program was well-structured, practical, and highly relevant to today’s business world. What I appreciated most was the balance between academic rigor and real-world application, which made the learning directly useful in my career.

The faculty were knowledgeable, approachable, and genuinely invested in student success. The support team was equally responsive and helpful, making the entire journey smooth from start to finish.

This MBA has not only expanded my knowledge but also sharpened my leadership and strategic thinking skills. I feel more confident and well-prepared to take on new challenges.

I would highly recommend ACAP University College to anyone considering further studies. It has been a wonderful experience in every way.

May 2, 2025
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Reply from ACAP University College

Thank you for sharing your experience, Sant! We’re thrilled to hear how much you valued the practical approach and the support from both our faculty and team. It’s great to know the MBA has boosted your confidence and skills, that’s exactly what we hope for all our students. Congratulations on completing your MBA, and we appreciate your recommendation!

Rated 5 out of 5 stars

Practical and useful training in…

Practical and useful training in counselling. I really enjoyed my studies and while I do not work as a counsellor I use all the training in my current work. Strongly recommended anyone thinking of learning more in the field psychology.

September 8, 2025
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Reply from ACAP University College

Hi Michele. Thanks for sharing your experience. It’s great to hear how valuable your counselling training has been in your current work. We appreciate your recommendation!

Rated 5 out of 5 stars

Master of Counselling and Psychotherapy…

I completed my Master of Counselling and Psychotherapy at ACAP. The knowledge and skills I gained were above and beyond what I learnt in my Bachelor degree. I now run my own business and have achieved more than I ever envisioned.

September 7, 2025
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Reply from ACAP University College

Thank you for sharing your story, Lisa. It’s inspiring to hear how your Master of Counselling and Psychotherapy has helped you exceed your goals and build your own business.

Rated 5 out of 5 stars

I can't recommend ACAP highly enough

I can't recommend ACAP highly enough. My experience there, from enrolment through to graduation, was the best I've ever had - and I've studied at UoN, USYD and UNSW. I found the quality of teaching and learning and the guidance and support I received left me feeling so capable, confident and good about my studies. I thrived academically and made friends that I still keep in touch with today through my classes. It was the best academic experience I've ever had - I thoroughly and wholeheartedly recommend ACAP!

September 30, 2024
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Reply from ACAP University College

What amazing feedback, Roshni. We’re so glad to hear your time at ACAP was your best academic experience yet and that you felt supported and confident throughout your studies.

Rated 5 out of 5 stars

Informative and up to date…

Informative and up to date presentations on relevant topics.

September 6, 2025
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Reply from ACAP University College

Thank you, Gabor. We’re glad you found the presentations informative and relevant.

Rated 5 out of 5 stars

I loved the course I did at ACAP.

I loved the course I did at ACAP many years ago. It allowed me to work in the area I love and prepared me well for the work.
They continue to offer support.

September 6, 2025
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Reply from ACAP University College

Thank you for sharing your experience, Jennifer! It’s wonderful to hear how your course prepared you for a career you love. We’re proud to continue supporting our alumni, as your success and connection with ACAP are so important to us.

Rated 5 out of 5 stars

Studying at ACAP was the best choice…

Studying at ACAP was the best choice for my counselling and psychotherapy degree. The small size of class attendees gave us the opportunity to discuss and share important topics and how to handle it. The units materials were good too. The educates were good too.

September 6, 2025
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Reply from ACAP University College

We’re glad the small class sizes and supportive learning environment made such a difference in your studies. We look forward to seeing your continued success in your career, Hania.

Rated 5 out of 5 stars

A positive experience

The people, the course, the tutors, the location. All a positive experience. Follow up and hel was excellent. Course content and choices were great.

September 5, 2025
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Reply from ACAP University College

Thank you so much, Ann. Great to hear the overall experience for you was extremely positive.

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