While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have purchased 5 pieces from Acasa and the quality of each piece was excellent. All the pieces were really well packed and great delivery from UPS in 48 hours which was great especially as they... See more

Company replied

Rated 5 out of 5 stars

Not only were the items beautifully presented on the website, they were beautiful and perfect on delivery too - i love them. The vase was lovely, and the oven gloves work well and feel/look classy. Th... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from ACASA. I was impressed with fast delivery and great packaging. I had a query regarding my order, which was resolved very promptly with great customer service. A wo... See more

Company replied

Rated 5 out of 5 stars

Wonderful first purchase! Swift service from order to arrival and parcel was packaged very well. Would definitley recommend to anyone looking for items to decorate their home, would also be a great pl... See more

Company details

  1. e-Commerce Service

Written by the company

We want to bring you ideas, style and inspiration - collections of beautiful, crafted pieces of homeware from around the world. With a love of a neutral palette, unique textures and natural materials we aim to offer timeless pieces that you can keep in your home forever.


Contact info

4.8

Excellent

TrustScore 5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Good product. Great service

September 9, 2022
Acasa London logo

Reply from Acasa London

Thank you for taking the time to leave a review, we are very grateful.

Best wishes,
Acasa London team

Rated 5 out of 5 stars

First class

First class! Excellent service, swift delivery and beautifully presented. I look forward to buying from you again.

September 9, 2022
Acasa London logo

Reply from Acasa London

Thank you for taking the time to leave such a lovely review. We are so pleased to hear that you are happy with our service.

Best wishes,
Acasa London team

Rated 5 out of 5 stars

Impressive

This was my first time ordering from ACASA. I was impressed with fast delivery and great packaging. I had a query regarding my order, which was resolved very promptly with great customer service. A wonderful range of home decor, competitively priced. I will certainly order again.

April 11, 2022
Acasa London logo

Reply from Acasa London

Dear Kim,
Thank you so much for taking the time to leave such a lovely review - it is really appreciated.
Best Wishes,
Acasa London Team

Rated 5 out of 5 stars

Great product

Great product, great price and excellent delivery. Would definitely come back to Acasa London.

March 1, 2022
Acasa London logo

Reply from Acasa London

Hi Celia,
Thank you so much for taking the time to leave such a lovely review. We are so pleased to hear that you are happy with your order.
Best wishes,
Acasa London Team

Rated 5 out of 5 stars

Beautifully curated product range

Beautifully designed web site with wonderful selection of thoughtfully sourced products. Customer service was excellent, quick and helpful.

February 19, 2022
Unprompted review
Acasa London logo

Reply from Acasa London

Hi David,

Thank you for taking the time to leave such a lovely review. We are so pleased to hear that you are happy with our service.

Best wishes,
Acasa London

Rated 5 out of 5 stars

The items I ordered are amazing…

The items I ordered are amazing quality, I purchased the olive tree which is so beautiful and realistic. Quick delivery, helpful and friendly customer service and great prices, I cannot fault anything!

February 14, 2022
Acasa London logo

Reply from Acasa London

Thank you so much for taking the time to leave such a lovely review, it is very much appreciated. We are so glad to hear that you are happy with your new olive tree!

Warm wishes,
Acasa London

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged.

January 27, 2022
Acasa London logo

Reply from Acasa London

Thank you for taking the time to leave a review. We are so pleased that you are happy with our service.

Rated 5 out of 5 stars

Five ⭐️

Stunning item, arrived so quickly and beautifully wrapped. Thank you so much. Highly recommend.

January 12, 2022
Acasa London logo

Reply from Acasa London

So pleased that you're happy with your marble disc, they really are even more beautiful in person! Thank you for taking the time to leave such a lovely review.

Best wishes,
Acasa London

Rated 5 out of 5 stars

Very good experience!

The website was easy to use, the delivery was fast, and the merchandise is good quality. Overall a very good experience.

December 22, 2021
Acasa London logo

Reply from Acasa London

Thank you for your order, we are so glad to hear that you are happy with our service and the products received.
Warm wishes,
Acasa London

Rated 5 out of 5 stars

Well done

Amazing service, quick delivery and packaging. I totally loved the way they sent my items in the box. I will order from them again.

December 14, 2021
Acasa London logo

Reply from Acasa London

Thank you so much for taking the time to leave such a lovely review, it is very much appreciated. We are glad to hear that you are happy with the service and products received.

Have a lovely Christmas!
Kind regards,
Acasa London

Rated 5 out of 5 stars

Amazing kind helpful customer service

Amazing kind helpful customer service. My products were gorgeous. Definitely would shop with Acasa London again.

December 10, 2021
Acasa London logo

Reply from Acasa London

Hi Laura,
Thank you so much for taking the time to leave such a lovely review, it is very much appreciated. I'm so glad to hear that you are happy your products.
Hope you have a lovely Christmas!
Kind regards,
Megan

Rated 5 out of 5 stars

Love this place

Not only were the items beautifully presented on the website, they were beautiful and perfect on delivery too - i love them. The vase was lovely, and the oven gloves work well and feel/look classy. This is my new 'go to' place for kitchen, living room and homewares now - great value, very stylish and perfect for presents.

December 5, 2021
Acasa London logo

Reply from Acasa London

Thank you for your lovely feedback. We are so pleased that you are happy with your items.

Have a lovely Christmas.

Best Wishes,
Acasa London

Rated 5 out of 5 stars

Beautiful items!

Such gorgeous pieces and the quality is amazing! Will definitely purchase again.

December 1, 2021
Acasa London logo

Reply from Acasa London

Hello Amelia,

We are so pleased that you are happy with your items!

Best Wishes,
Acasa London

Rated 5 out of 5 stars

First class products & service.

I have purchased 5 pieces from Acasa and the quality of each piece was excellent.

All the pieces were really well packed and great delivery from UPS in 48 hours which was great especially as they were purchased on Black Friday weekend.

Would definitely recommend this company and will certainly be buying from them again.

December 1, 2021
Unprompted review
Acasa London logo

Reply from Acasa London

Hi Leisa,

Thank you so much for your kind review, we are so pleased to hear you are happy with your order.

Warm wishes,
Acasa London

Rated 3 out of 5 stars

Jars are good and a great size

Jars are good and a great size. Lids unfortunately are not airtight, in fact they slip off quite easily which is very disappointing. I will be purchasing silicone rings to replace the ones that came with the jars.

November 29, 2021
Acasa London logo

Reply from Acasa London

Hi Mia,

So sorry you were disappointed with your purchase. We cannot find an order under your name to contact you so if you would like to reach out to us at enquiries@acasalondon.com we would be happy to try and resolve this for you.

Kind regards,
Megan

Rated 5 out of 5 stars

Wonderful first purchase!

Wonderful first purchase! Swift service from order to arrival and parcel was packaged very well. Would definitley recommend to anyone looking for items to decorate their home, would also be a great place to pick up a gift.

September 28, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look