Access Financial Services Reviews 898

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine support, often highlighting their dedication and expert advice. The service provided is frequently described as excellent, with many people appreciating the clear explanations and personalized approach. Reviewers are particularly impressed with the efficient customer service, noting the quick response times and the smooth, stress-free user experience. Many consumers felt well-informed and supported throughout their interactions, with staff going above and beyond to meet their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

User experience

Customers had positive experiences with the user experience, often highlighting the clarity and simplicity of... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

I had a very fruitful discussion with Obinna. He was very detailed in his clarification, offered some flexibility in timings and broke down the details of the insurance in a way I can relate to. I fel... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

898 reviews

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Rated 5 out of 5 stars

Reliable and professional services

The whole process of working with Areeb has been great! Responses were delivered promptly and it really felt like I could rely on Areeb without any worry. Very professional, and I would absolutely recommend!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Aneela provided an exceptional service…

Aneela provided an exceptional service from start to finish on our commercial investment bridge loan for an auction purchase. Her professionalism, knowledge, and clear guidance throughout the process were outstanding, especially given the tight auction timelines involved.

She worked with real urgency, kept everything moving efficiently, and went well beyond expectations by proactively dealing with solicitors, lenders, and all third parties to avoid delays. Her communication was clear and consistent, which gave us confidence at every stage of the transaction.

Aneela truly goes the extra mile and understands the realities of complex investment deals. I would highly recommend her to anyone looking for a broker who delivers results.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Casin the perfect Insurance Advicer

Casin is a very nice, friendly, delightful and diligent person who takes time to explain insurance policy with life scenarios. I’d recommend him any time any day to anyone as he’s very good at his job.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Denise. She was professional, knowledgeable, and extremely patient throughout the entire process. She took the time to explain every option clearly and made sure I fully understood my cover before making a decision. Her communication was outstanding, and she consistently went above and beyond to ensure I was comfortable and confident. I highly recommend her services to anyone looking for reliable and trustworthy insurance support.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Madiha was my mortgage advice during…

Madiha was my mortgage advice during the purchase of my new home, she is kind, smart, very professional ready to answer your question at any time. I never regretted working with her. I will choose her again and again. If you need a good mortgage advice I recommend her she is very good and well articulated.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent financial planning adviser.

Chris Marrum provided me great advice on a short-term mortgage to assist me on buying my house on retirement. He was attentive to my needs, and worked hard to both understand what I needed (as well as what I did not!) and to find the best mortgage for me, and indeed to consider financial plans and contingencies beyond this. He kept me informed throughout with honest, clear and succinct advice.

I highly recommend him for financial planning advice. A+

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

We had a great experience with Madiha of Access Financial Services. From obtaining a mortgage in principle to completing our purchase, she was consistently supportive. Everything was explained in clear, simple terms which was what we needed as first-time buyers. On top of that, their services were affordable, and she secured excellent deals for us. Thank you so much Madiha.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Assistance with Madiha

Working with Madiha - The discussions were thorough with the run-through of different services and processes available, which made things very easy to understand. I was informed through out my application and always felt connected which isn't easy in such a tough market!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t wait another second more to sort out your protections cover

Denise has been an absolute pleasure to work with, providing guidance and great insight into the world of protections so I understand how to protect myself and loved ones better. Understanding your insurance needs can be overwhelming at times so being able to speak to Denise, being a professional with a wealth of knowledge and experience but also relatable and easy to communicate with helped massively. Now I’m at peace I am covered adequately - Thank you so much!!!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I would really like to appreciate my…

I would really like to appreciate my mortgage advisor Sharzad. From the first meeting over the phone l new he was the best,very good listening skill,willing to answer and explain all my silly questions, Sharzad was always ready to answer to all my phone calls no matter what time if day it was , l am so grateful, l appreciate him so much.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

If you want excellence, use Madiha

Madiha is excellent and exceptional in all she does! She goes above and beyond to make anything she can possible. Her dedication and attention to detail is next to none!
Access should be proud to have her as part of their team she is a true asset to any company or team.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Atik

Atik has been very helpful and always welcomed any questions we’ve had. Quick to correspond, quick to update, making the process fast and efficient. Highly recommend as he has eased our nerves as first time buyers.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Reviewed our current policies and advised on how we can iprove it. Very informative meeting. Thank you.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage broker!

Working with Madiha Ashfaq has been an absolute blessing. She has truly helped us turn what felt like an impossible dream into reality. From start to finish, Madiha went above and beyond to secure a fantastic mortgage offer for us, one that we genuinely didn’t think was possible.
Her dedication, professionalism, and tireless work ethic were evident every step of the way. She was always attentive, incredibly helpful, and took the time to explain everything clearly, no matter how many questions we had. It never felt like we were just another client. She genuinely cared about our journey and was always just a call or message away when we needed her.
Madiha’s support, patience, and persistence made what could have been a stressful process feel smooth and manageable. We are deeply grateful for everything she has done for us, and we wholeheartedly recommend her to anyone looking for a mortgage broker who truly cares and delivers beyond expectations.
Thank you, Madiha — you’ve made a life-changing difference for us!

October 18, 2025
Unprompted review

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