Access Financial Services Reviews 898

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine support, often highlighting their dedication and expert advice. The service provided is frequently described as excellent, with many people appreciating the clear explanations and personalized approach. Reviewers are particularly impressed with the efficient customer service, noting the quick response times and the smooth, stress-free user experience. Many consumers felt well-informed and supported throughout their interactions, with staff going above and beyond to meet their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

User experience

Customers had positive experiences with the user experience, often highlighting the clarity and simplicity of... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

I had a very fruitful discussion with Obinna. He was very detailed in his clarification, offered some flexibility in timings and broke down the details of the insurance in a way I can relate to. I fel... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

898 reviews

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Rated 5 out of 5 stars

My experience with Obinna Umelo…

My experience with Obinna Umelo Insurance Adviser was excellent. He explained everything clearly, answered all my questions, and made sure I understood my options before making a decision. He was professional, friendly, and genuinely cared about finding the right cover for me. Highly recommend!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Best broker, wonderful experience.

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. His patience, guidance and professionalism are second to none. As are his respectful manner and his approach - especially for people like me who are learning as they are doing. I can’t recommend Access financial Services enough.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t speak highly enough of Obi…

I can’t speak highly enough of Obi Umelo and the incredible service he provides as an insurance advisor. From the very first conversation, Obi demonstrated a deep understanding of the insurance landscape and took the time to truly listen to my needs. His approach is professional, thoughtful, and always focused on what’s best for his clients.

What impressed me most was his ability to simplify complex policies and explain the fine print in a way that made sense. Whether it was life, health, or income protection coverage, Obi walked me through every option, answered all my questions with patience, and never made me feel rushed or pressured.

Obi genuinely cares about helping people protect what matters most. He’s reliable, trustworthy, and incredibly responsive — exactly what you want in someone helping you make important decisions about your future.

If you’re looking for an insurance advisor who combines expertise with integrity and outstanding personal service, I highly recommend Obi Umelo. You’ll be in very good hands.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Obinna Umelo Insurance Adviser. He explained everything clearly, answered all my questions, and made sure I understood my options before making a decision. He was professional, friendly, and genuinely cared about finding the right cover for me. Highly recommend!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

The accuracy to questions was topnotch. Their staff are well mannered and will take you through the steps accurately.
I was well guided and they gave me the best plan for my family. They made me feel that I am important and not just their own interest. I received a five star service. I would recommend them

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Areeb

Access Financial Services and Areeb Jalali in particular made my experience of buying a property such a smooth process. From beginning to end Areeb was extremely helpful and went above and beyond to make sure I was well informed at each stage of the process. I would highly recommend Areeb as a mortgage broker!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Rakhi

Rakhi was very exceptional in supporting this Mortgage process. There were challenges on the way and she came up with standard alternatives to pull through. She exhibited utmost professionalism and displayed ethical standards towards her job. We are very impressed with her capacity and commitment to ensure this process resulted in a positive outcome at the end

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic! Highly recommend to all

With the amount of tasks and stress involved in a house move you want some things to just go smoothly from A to Z. Thankfully my mortgage was handled exactly like that. My advisor, Ali Habib, was an absolute legend. He was clear and consistent in his comms. He was available any time I contacted him and always ready to support. He got me a cracking deal on my mortgage and dealt with the lenders and the solicitor to ensure a smooth completion. I would work with Ali Habib again in a heartbeat and would highly recommend him to anyone looking for a mortgage.

July 18, 2025
Unprompted review

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