Access Financial Services Reviews 898

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine support, often highlighting their dedication and expert advice. The service provided is frequently described as excellent, with many people appreciating the clear explanations and personalized approach. Reviewers are particularly impressed with the efficient customer service, noting the quick response times and the smooth, stress-free user experience. Many consumers felt well-informed and supported throughout their interactions, with staff going above and beyond to meet their needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting professionalism, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

User experience

Customers had positive experiences with the user experience, often highlighting the clarity and simplicity of... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

I had a very fruitful discussion with Obinna. He was very detailed in his clarification, offered some flexibility in timings and broke down the details of the insurance in a way I can relate to. I fel... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

898 reviews

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Rated 5 out of 5 stars

Obinna

Obinna, is a smooth adviser that carries his client along efficiently. Patiently responding to queries as he takes the client through the variants of packages and corresponding benefits. He is transparent and cool

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

We recently completed a Right-to-Buy…

We recently completed a Right-to-Buy application with Enfield Council, and we couldn’t have asked for a better mortgage adviser than Bektas. From the very first meeting, we felt confident and reassured - it was clear we were in the right hands. Bektas handled everything efficiently, securing mortgage options with lower interest rates and reduced costs in a short time. He was always available to take our calls and answered every question patiently, making sure we understood every step. His professionalism, knowledge, and support made the entire process smooth and stress-free. We highly recommend Bektas to anyone looking for a reliable and dedicated mortgage adviser.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Morgage Adviser- Highly…

Outstanding Morgage Adviser- Highly Recommended
We were unsure where to begin when we decided to purchase our council flat though the Right to Buy scheme.Fortunately,a friend recommeded Bektas to us, and we couldn't be more grateful.From the moment we met him,he guided us through every step of the process with professionalism and clarity.
After reviewing our documents and taking the time to understand our situation, Bektas secured a mortgage offer for us within just three days something we never expected to happen so quickly.His efficiency, knowledge, and genuine dedication made the whole experience stress-free and successful.
We are extremely happy to have met Bektas and would highly recommend his services to anyone seeking mortgage advice.He truly goes morgage advice.He truly goes above and beyond for his clients.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Working with Bektas was such a breath…

Working with Bektas was such a breath of fresh air during what can be a pretty overwhelming process. He was incredibly patient and kind, always taking the time to explain things clearly and walk me through each step. I never felt rushed or left in the dark, Bektas kept me updated regularly, answered all my questions (even the little ones), and genuinely made sure I was getting the best possible deal. There were moments when I honestly started to lose hope that I’d even be able to get a mortgage offer, but Bektas never gave up. He stayed calm, focused, and kept pushing forward and thanks to his persistence and support, it all came through in the end. You can tell he truly cares about his clients and takes pride in what he does. I’m so grateful for his help and would absolutely recommend him to anyone looking for a mortgage broker who’s knowledgeable, reliable, and genuinely has your back.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Outstanding – Ali Habib is Simply the Best!

I cannot express enough how amazing Ali Habib has been throughout my entire mortgage journey. From the very first conversation, Ali was nothing short of exceptional – professional, knowledgeable, and incredibly supportive every step of the way. He made what can often be a stressful and overwhelming process feel smooth, clear, and completely manageable.

Ali went above and beyond in every possible way. He took the time to explain all my options in detail, answered every single question with patience and clarity, and was always just a call or message away whenever I needed reassurance. His calm, friendly manner and absolute dedication to securing the best outcome made me feel confident and cared for throughout.

What truly stood out was Ali’s genuine passion for helping people – it’s rare to find someone who not only excels in their field but also truly cares about their clients' wellbeing. Thanks to his hard work, I’ve secured the best possible deal and I’m now in my new home, filled with gratitude.

If you’re looking for a mortgage advisor who is truly in a league of his own, I wholeheartedly recommend Ali Habib. He is a true professional, a credit to his industry, and I honestly couldn’t have done this without him!

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Obinna was very detailed

Obinna was very detailed, identified my insurance needs and explained the various forms of insurance based on my needs.
I would be recommending him to my family and friends.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Olaiya Adebayo

I am thrilled to recommend Mr Adebayo Olaiya for his outstanding and exceptional service he rendered during my recently completed mortgage. From our initial meeting, Mr Adebayo Olaiya demonstrated a deep understanding of mortgage, investment and real estate as a whole.
He was incredibly responsive, always available to answer my questions even when he was on holiday, and guide us through the process. The purchase of our new home was remarkably smooth, thanks to Mr Adebayo expertise in getting us a good mortgage deal. We highly recommend Mr Adebayo Olaiya to anyone seeking a reliable and knowledgeable mortgage agent with peace of mind.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

As someone who is useless with numbers and has no idea about mortgages, Owen was recommended to us and he certainly did not disappoint. Owen was very confident, clear and reassuring. His communication was fantastic from start to finish and he sourced the best deal for us. I would definitely recommend owen to anyone looking for mortgage advise and guidance.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with Bektas, and I can't recommend him enough! After a challenging start with a different broker, a friend recommended him, and it turned out to be the best decision. He was incredibly transparent, responsive, and always available to answer our questions. He provided clear options and guided us through a complicated situation with ease. We needed to keep our current property in London and purchase a second home, so we required two different mortgages. He successfully arranged one with Santander and another with HSBC. We are thrilled with the service and would highly recommend him to anyone considering a mortgage!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Consultation with Insurance broker Obinna Umelo

I was recommended Obinna Umelo by a friend and I must say that her recommendation was very helpful. Obinna took his time to understand my circumstances and recommended products that would provide the right cover for me. I felt free to ask questions, discuss concerns and make my own choices. He adjusted the policy to suit my needs and financial abilities. All in all it was a very positive experience. I’m very happy with the service I received.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Mohammed Quasim was very professional…

Mohammed Quasim was very professional in his encounter with me,yet very approachable, easy to talk to, eager to sell his product but very honest and ready to clear gray areas and profer a realistic way forward.
I would recommend him to anyone because he is down to earth and ready to help honestly.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Hey i got the life protection cover…

Hey i got the life protection cover from one of the best lady in this company her name is Denise johnson I would like to give her 5 ⭐️⭐️⭐️⭐️⭐️ by service she provided to me she is great person to give excellent customer care

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff

Qasim was referred to me by a friend he was very flexible in working around our work schedule, he gave detailed explanation and has a wealth of knowledge.
He took his time and asked for our input all through.
Qasim is really good at what he does and I will not hesitate to recommend him

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Abraham is highly skilled at what he does

Abraham has been truly amazing with handling all of my insurance needs. He is extremely knowledgeable, very patient and goes above and beyond to ensure he gets the right cover and policy to suit your needs. Any questions I have, I know he is just a phone call away, he responds promptly and I could not be happier. I have recommended Abraham to family and friends and they have all been extremely happy with the service he provides.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Abraham was patient, understanding, and knowledgeable when tending to our insurance needs. He gave us plenty of options and time to find the right cover for us. Thank you.

April 3, 2025
Unprompted review

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