Access Garage Doors Ltd. Reviews 558

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor from initial contact to project completion. Many people are delighted with the high quality of the products, noting their sturdy build, attractive design, and overall value for money. The installation process is frequently described as smooth, efficient, and tidy, with reviewers appreciating the timely appointments and the expertise of the fitters. However, some customers were not happy with the pricing structure for certain services, feeling that the cost was disproportionate to the work performed, particularly for short service visits and replacement parts. These individuals also mentioned that the minimum labor charge was not always clearly explained beforehand, and that the engineers were not consistently helpful during their visits.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being friendly,... See more

Product

Reviewers highlight positive aspects of the product, particularly praising the new garage doors for their... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent build and sturdy feel of... See more

Price

Consumers generally find the pricing to be positive, with many praising the reasonable and competitive costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re really pleased with our new garage door. The quality is excellent and it feels very solid and well made. The finish is clean and modern, and it has really improved the overall look of the... See more

Company replied

Rated 5 out of 5 stars

Replacement Garage Door. Very good sales staff and surveyor, good advice on types available. Installation was on date agreed and installer very efficient and excellent install. Went through how the... See more

Rated 5 out of 5 stars

I was extremely impressed by the professional and business-like approach to the project from beginning to end. I was kept fully informed at all stages and was treated with great courtesy and r... See more

Rated 5 out of 5 stars

The whole process was simple and no hassle - all appointments were met and timelines accurate. Local firm with many years in the business gave added confidence and having their own installer was good... See more


Company details

  1. Garage Door Supplier
  2. Awning Supplier
  3. Door Shop
  4. Door Supplier

About Access Garage Doors Ltd.

Written by the company

In over 48 years in business, we have helped customers throughout the South East of England to secure and enhance their properties with top quality garage doors, enviable entrance doors, award-winning awnings, designer pergolas and much more. Finding the best solutions that always consider the desired outcome. Whether it is the improved curb appeal, automatic operation, high security, thermal insulation, customisation options or budget.

Since 1976 we have provided home owners with thousands of garage door installations, repairs and automation solutions. We are one of the largest garage door companies in the UK with extensive expertise and power to source garage doors from the top UK and European manufacturers.

We offer FREE SURVEYS on all new installations where you can discuss your requirements directly with an expert at the comfort of your home.

FREE SURVEYS ON ALL NEW INSTALLATIONS

Written by the company

Get help choosing your new home improvement solution by one of our experts, at the comfort of your home.
Book a Free, No Obligation Survey and one of our experts will assess your property, discuss your requirements and offer the best possible or a variety of solutions.

Contact info

4.9

Excellent

TrustScore 5 out of 5

558 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Garage Door Assessment

Great service and were very honest with their assessment, in doing so saved us a lot of money. Would highly recommend this company and would not hesitate in using them again.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very good and fast

They came inspected everything, gave us good information about everything they do and needed to be ready.
2 weeks later, the garage doors were installed quickly within a few hours.
Brilliantly done, thank you

March 24, 2025
Rated 4 out of 5 stars

A 1st class service

A 1st class service from start to finish.
Everything done at the arranged times.
Very pleased with the finished job.
Would happily recommend.

March 21, 2025
Rated 5 out of 5 stars

Great Service…

Having used them before we went back too them for a new Garage door. They were very helpful with quick service and the engineer friendly polite and extremely efficient.
Happy to recommend them to anyone.
Gordon

March 4, 2025
Rated 5 out of 5 stars

Great treatment!!

I called out Access Garage Doors because I couldn't open my door. They couldn't have been kinder, I don't think I've ever had such perfect treatment ever! They send an associate over almost as soon as I had spoken to them, it was wonderful, the only unfortunate thing was that it was a false alarm and the door opened when the engineer tried it. But they were very understanding about that too, what more can one ask?

March 6, 2025
Unprompted review
Rated 3 out of 5 stars

New Garage Door

The Door made entrance slightly smaller. By 3 inches approximately
The door when shut Rattles which was disappointing.
The fitter did an excellent job.
The old door did NOT rub against the the wall and I feel the measurements for the new door were not checked
My overall experience makes me regret having it done

February 21, 2025
Access Garage Doors Ltd. logo

Reply from Access Garage Doors Ltd.

Dear Mr Losasso,

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t fully met your expectations, and we appreciate the opportunity to address your concerns.

Before installation, we explained that the new door required a steel frame, which meant a slight reduction in width compared to your previous door. The original door, which was over 40 years old, had been scraping against the brickwork, indicating it was not properly sized for the opening. The updated installation ensures a proper fit, improved durability, and a long-term solution in line with the block’s overall upgrades.

Regarding the movement you’ve noticed, this is a normal characteristic of a locked up-and-over canopy door. Unlike your old door, which was tightly wedged into the opening, this slight movement is standard and does not affect security or functionality.

We truly appreciate your business and your feedback. If you have any further questions or concerns, please don’t hesitate to get in touch—we’re always happy to help.

Best regards,
Access Garage Doors team

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. What a breath of fresh air to be dealing with such an honest firm who really want to help at minimal cost! John was absolutely superb. 10/10 service. Thank you

February 21, 2025
Unprompted review

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