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2.6
4 reviews
Hasn’t replied to negative reviews
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It is impossible to get a slot as they are always sold out. The whole point of the pass is that people with disabilities can go out for a day safely. It's ridiculous they only realise a certain amount and "once they are gone, they are gone" because I don't need a pass for fun but for serious health issues! It's crazy they can limit the amount of disabled people being able to enjoy a day out
The fact that Merlin has created a separate page to avoid negative reviews on their home page, says it all.
Would a restaurant create a page just to filter negative reviews of the soup?
Merlin are abhorrent, the theme parks are woefully behind maintenance, and their contempt for customers is astounding.
Avoid
I bought a merlin annual passes for my family, we did many trips to multiple attractions tried without RAP, with meltdowns and sensory rooms were not suitable or queue wait times. 1 out of my 2 children has neurodiversity needs, he really struggled, so i applied it got accepted, merlin has change their policy basically saying ASD/ADHD is not accepted. Not only have they made trips unbearable for my family and other families, they have broke the equality act 2010
The changes to the Ride Access Pass are shocking
My son can't stand in crowds or queues for periods of time, a sensory room or calming space are not going to help.
Interesting that the day after Merlin announced changes, Drayton Manor have issued a release that states we are not changing our accessibility requirements and all are welcome.
Wonder how more will follow Drayton Manor
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