Access Solutions Stairlifts & Mobility Reviews 100

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We recently had a stair lifted fitted by this company. We would wholeheartedly recommend them. The rental model we received was a recent model and works faultlessly. The install was quick and easy wit... See more

Rated 5 out of 5 stars

Great stairlift fitted to my father's home, excellent service, quick, professional and very friendly. Fitters were first class.

Rated 5 out of 5 stars

Absolutely first rate service. Following my father’s stroke, we were anxious to move forward quickly on installing a stairlift. I called and spoke to Amber and was pleasantly surprised at the rental c... See more

Company replied

Rated 5 out of 5 stars

Installation of new stairlift completed within 1-2days👍.had a severe fall which left me with broken bones+ badly bruised ribs etc, Rang the company and within 1-2 days they removed the old stairlift... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Information provided by various external sources

At Access Solutions we appreciate that buying a stairlift is not always the best solution for everyone. We can offer a flexible rental solution as an alternative to buying for most straight stairlifts. This flexible service helps us to meet the needs of many of our clients. All of our rental lifts have been purchased from new by ourselves and are fully maintained and serviced before each fitting. We can therefore offer both peace of mind that the stairlift we are fitting is in good working order and also give the reassurance of breakdown cover free of charge with all our rentals. All new lifts purchased from us also come with a free 24 month warranty. Please call for a free no obligation quotation. Our team of experienced stairlift engineers are all fully qualified time served electricians which allows us to provide a full installation solution without the need for other trades.


Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Brilliant stairlift service

Rang to enquire first thing on Monday about installing a stairlift, engineer out later Monday morning. Access solutions then said they would be out to fit the stair lift on Wednesday lunchtime, which they did, BRILLIANT!!!
I was on crutches and unable to get upstairs to bed, now I can thanks to Access Solutions. I couldn't have asked for better service. - BRILLIANT 5 STAR SERVICE !!!

July 23, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive review.

Rated 5 out of 5 stars

Fitting of a stair lift

I found that we had excellent service from the initial phone call regarding inquiry about a stair lift. Everything was explained in full in a way we could understand. The work was carried out smoothly and efficiently. On the whole an excellent job. I would have no doubts about recommending Access Solutions to anyone.

July 8, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the review

Rated 5 out of 5 stars

Stair lift installation

Very efficient from asking for a quote/ assessment to having the stair lift installed. Given good advice.
Very tidy and clean when installing the stair lift and given good demonstration and explanation

June 23, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive review.

Rated 5 out of 5 stars

Excellent from enquiry to fitting

Excellent from enquiry to fitting and all completed in 24 hours. I can't praise them enough for their services. And even polite with a sense of humour but that's what you get from living up North, people who care and try their best to do their best job (in this instance anyway).
Would highly recommend the company and thanks to Stephen and Graham who fitted it, they were even house trained 🤣, covered there shoes & put carpet covering down.
10/10

June 18, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for leaving a positive review

Rated 5 out of 5 stars

Great Experience

I phoned Access Solutions on Tuesday stating I would like to go ahead with having a stairlift fitted and by Wednesday lunchtime it had been installed by Graham. Everything was explained to me on its use. It was an excellent experience from initial phone call to installation.
Thank you everyone.

April 30, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for leaving a positive review

Rated 5 out of 5 stars

Stairlift

Installation of new stairlift completed within 1-2days👍.had a severe fall which left me with broken bones+ badly bruised ribs etc, Rang the company and within 1-2 days they removed the old stairlift and fitted a new stairlift which is excellent!! Good safety built into the stairlift +it has a remote control function. Installed quickly and without any hassle/mess.Would recommend this company %100

January 29, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the great review

Rated 5 out of 5 stars

A fully professional and courteous…

A fully professional and courteous service from beginning to end. All enquiries were handled expertly without any fuss and very much appreciated. Steve was extremely tidy, understanding and knowledgeable. All said and done I couldn’t ask for a better job. THANKS!

February 5, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the great review

Rated 5 out of 5 stars

Very exceptional service!

Extremely professional, friendly and helpful from my first contact with them in 2023, when I purchased my stairlift, right through until my most recent annual service. Pleasant and stress free experiences with reasonable pricing too. A breath of fresh air!!!
I can only speak highly of their whole team and would have no hesitation in recommending them.

January 22, 2025
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for taking time to leave the review

Rated 5 out of 5 stars

First class

First class. Steve was able to fit us in short notice and fitted the stairlift in super quick time. All done without mess. Enabled my husband to be discharged from hospital on the same day.

December 18, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the review

Rated 5 out of 5 stars

The service provided to us was…fitting a stair lift

The service provided to us was excellent. The pricing was better than anywhere we had been recommended and the fitting of the stairlift was carried out to perfection. There was real thought put in and a lot of time spent with us explaining how everything worked. I can't recommend highly enough.

November 1, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

Rated 5 out of 5 stars

5 Stars

I can't say enough good things about Access Solutions Stairlifts & Mobility! From the initial consultation to the installation of our second stairlift, the team was fantastic. They were friendly, professional, and incredibly efficient, completing the job quickly without cutting any corners. Their attention to detail and commitment to quality made the whole experience stress-free. The stairlift has been a game-changers. Thank you, Access Solutions, for your wonderful service and for going above and beyond. Highly recommended!

October 23, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Quality service

Couldn’t have asked for a better couple of lads to put in my uncles stairlift really excellent service explained everthing that they were going to do and worked really well hardly any mess and what mess they did make was cleared up as soon as they had installed the stairlift .Then they gave you a demonstration of how to use the stairlift before getting me to try it out Also all the forms were explained in detail

September 6, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

Rated 5 out of 5 stars

Stairlift installation

From first contact to installation, which only took 2 days, everyone at the company treated me with respect. Te cost was very reasonable and they explained everything clearly so it was easy to understand. The installatiom was really good, professionally done, no mess left, and i was given a demonstration on how to use the stairlift. Overall my experience with this company was excellent. I would strongly recommend this company.

August 29, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

Rated 5 out of 5 stars

brilliant service from the lads

brilliant service from the lads, prompt and very informative about the lift. No mess to clear after completion. Cannot speak highly enough of them.

August 22, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Fantastic all round service

Fantastic professional service from the engineer prior to installation. Received the custom built stairlift quicker than expected and it was installed within 5 hours. Brilliant service and I would highly recommend this company.

July 17, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

Rated 2 out of 5 stars

We got a stairlift fitted for my Mum

We got a stairlift fitted for my Mum, thinking she had at least 12 months to live, however sadly she only lived 5 weeks. We paid in full for a 12 month contract. We asked if they would mind sacrificing a small amount to her favourite charity, Cancer Research, unfortunately we received no reply, shame as the company could of offset this on their accounts to charity and still be none worse off.

Hence, think do you really need to take a long contract at the prices as you will lose money and they will gain as they will get their stairlift back quicker.

June 9, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Hi Paul we were sorry to hear the sad news about your Mum. The difference in cost between 3months and 12months is only £70 and we offer all customers the choice of which contract they want. Our services work for most people and the prices are competitive and have been frozen throughout the cost of living crisis, despite rising costs for the company. We think it is unreasonable to expect us to give a refund every time a contract ends sooner than expected as this would simply push the prices up for everyone.
We also regularly donate to local charities and support their fundraising events.
We believe your review of 2 stars does not reflect the service you recieved (as you weren't there at any point during the installation) but is simply a reaction to the fact we didn't sponsor you which does not paint a true picture of what we do.
If we are wrong please contact us to discuss how we could have improved our level of service.
Kind Regards

Rated 5 out of 5 stars

A seamless process from initial enquiry to installation

Access Solutions were easy to deal with and had great communication. The fitter arrived when he said he would and did an excellent job. The whole process was seamless from my initial enquiry to fitting and I highly recommend them.

June 24, 2024
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

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