Accu Components Reviews 

1,928
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive range of products, noting it's easy to find specific and often hard-to-locate components, even in small quantities. Many consumers highlight the high quality of the items, with detailed specifications proving very helpful for their projects. The ordering process is frequently described as quick and easy, complemented by exceptionally fast and reliable delivery services. However, some customers also noted issues with international shipping, including unexpectedly high costs and additional duty charges. A few other people also felt that there were occasional problems with order fulfillment, such as delays, missing items, or packages being returned as undeliverable.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and wide range of items... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and efficient... See more

Order

Reviewers mention positive feedback about their orders, highlighting the simple and easy ordering process,... See more

Service

Users describe positive interactions with service, highlighting excellent communication, prompt delivery, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Accu is an amazing company. They have so many types of screws, bolts, rivets, clips, bits, etc. I needed some Imperial machine screws, which arrived very fast. The screws are excellent quality- s... See more

Company replied

Rated 5 out of 5 stars

I was looking for washer to raise my rather heavy garden gate. Most websites sold the item I was after - washer with 15mm bore - but Accu was the only one I found with detailed drawings of their item... See more

Company replied

Rated 5 out of 5 stars

Easy to use website to identify exact measurement fixing screws and nuts. Nylon type in my case. You specify exact quantity and pay per screw/nut, which are split into resealable bags. Package arr... See more

Company replied

Rated 5 out of 5 stars

In this day and age it is very rare to find a company that actually delivers outstanding customer service. Many promise, very few actually deliver. Accu does exactly that. As a DIY user, I have ordere... See more

Company replied


Company details

  1. Fastener Supplier
  2. Industrial Supermarket
  3. Machinery Parts Manufacturer
  4. Manufacturing Service
  5. Precision Engineer

About Accu Components

Written by the company

Accu supplies a wide range of precision engineering components to over 50% of the world's top 100 manufacturers.

Building Tomorrow

Building tomorrow isn’t just about selling components. It’s realising that the human truth that Accu serves is progress, and empowering the makers, engineers and innovators to build tomorrow.

We care about the small things - taking pride in working with our customers to create life changing advancement. From tiny screws in children's prosthetic limbs, to precision bolts within fusion reactors that promise unlimited clean energy; our components are delivered across the world to help build a better tomorrow.

AccuPro

AccuPro is built for engineers & creators who fully understand that speed is key to the design & build process. For just £30, you receive 1 year’s express delivery on all orders, big or small. So you can turn your concept into a working prototype faster than ever before.

Trusted By The Global Engineering Community.

  • 30,000 Positive Customer Reviews.
  • 750,000,000 Components Sold.
  • 125+ Countries Served Worldwide.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,928)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Provided an excellent product at an…

Provided an excellent product at an excellent price and with a very quick delivery time.

August 19, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello,
Thank you for the great review.
We’re delighted you found an excellent price and received your order quickly. We’re committed to fast, reliable delivery and a smooth buying experience, so this means a lot.

Rated 5 out of 5 stars

Exactly what I needed and only paid for…

Exactly what I needed and only paid for the amount I needed,2! Very quick dispatch too.

August 14, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Mike,
Thank you for your feedback! We’re so pleased to hear you were able to order exactly what you needed and appreciated the flexibility of choosing the right amount. It’s also great to know your order was dispatched so quickly.

Rated 5 out of 5 stars

The product is Pristine

The product is Pristine
The website and ordering experience is ezpz
Accu is the only company I trust to get my nuts and bolts.
My projects demand the best.

August 14, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello James,
Thank you for your fantastic feedback. We’re so pleased to hear you enjoyed the ordering process and that you trust us for your projects — that means a lot to our team. Knowing we’ve earned your confidence is exactly what we strive for every day.

Rated 5 out of 5 stars

Excellent Company for fixings, fast service.

Easy to use website to identify exact measurement fixing screws and nuts. Nylon type in my case.
You specify exact quantity and pay per screw/nut, which are split into resealable bags.
Package arrived in 2 days..
Good price, easy web site, quick delivery.
Good for small or large quantities.

August 7, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Edwin,
Thank you for your lovely feedback. We’re delighted to hear you found our website easy to use and that your order arrived quickly. It’s great to know you were happy with the pricing and the ordering process, whether for small or large quantities.

Rated 1 out of 5 stars

Don't expect to recieve it on time

Yet again, more shipping / stock issues.

Place order carefully for only components in stock, either adjusting material / bolt length to ensure it ships and no delay. states "ships today if you order within X hours"

Place order on Monday, get a email late on Wednesday stating the parts that i ordered actually aren't in stock and it will take 10 days to get them.

Immediately reply and ask for alternative A2 stainless instead of A4 to be sent (15:30 in afternoon) then get a reply almost 24h later saying they will do this but shipping wont be till well past my deadline.

Basically - don't rely on Accu if you are on a tight time schedule.

August 14, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Liam,
Thank you for sharing your experience with us. We’re genuinely sorry for the delays and the impact they had on your plans. We know how frustrating it can be when things don’t go to schedule, and we truly regret that our service didn’t meet your expectations on this occasion. Your feedback has been shared with our team so we can work on preventing similar issues in the future.

If you need anything else in the meantime, please feel free to reach out to our team on 01484 937010 or through help@accu.co.uk.

We hope we can restore your confidence in us soon.

Rated 5 out of 5 stars

They came through and were very…

They came through and were very responsive to my needs. Thank you.

August 11, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Craig,
Thank you for your kind words. We’re so pleased to hear our team were able to respond quickly and meet your needs. Providing helpful and attentive service is very important to us, and your feedback means a lot.

Rated 5 out of 5 stars

I was able to find what I needed and it…

I was able to find what I needed and it was delivered as promised.

August 1, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Paul,
Thank you for sharing your feedback. We’re pleased to hear you found exactly what you needed and that your order arrived as promised. We always aim to deliver a smooth and reliable service, so it’s great to know we met your expectations.

Rated 5 out of 5 stars

Fast and with very good service!

August 1, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello,
Thank you for your kind words! We’re delighted to hear you were happy with both the speed of our service and the support you received. Your feedback means a lot to us.

Rated 5 out of 5 stars

I needed custom size steel washers for…

I needed custom size steel washers for my motorcycle bar end mirrors adapter. I searched for hours until I found Accu.
Very happy with the product, quick delivery to Ireland.

August 8, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Jaroslaw,
Thank you for your lovely review! We’re so pleased you found exactly what you needed and that delivery to Ireland was quick. It’s great to know we could save you time and help bring your project together.

Rated 5 out of 5 stars

super fast!

super fast!! service I got my parts within 12 hours amazing !!

August 2, 2025
Unprompted review
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Reply from Accu Components

Hello Simon,
Thank you for your fantastic feedback! We’re thrilled to hear your order reached you so quickly — that’s the level of service we always aim to deliver. We appreciate your support and look forward to helping with future projects.

Rated 4 out of 5 stars

Good value, high quality components, but...

Good value, high quality components, but the delivery charges are a bit high when you are buying small items like bolts and washers and the delivery costs more than the parts...

August 2, 2025
Unprompted review
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Reply from Accu Components

Hello Andrew,
Thank you for your honest feedback. We’re pleased to hear you’re happy with the value and quality of our components, and we appreciate you sharing your thoughts on delivery costs. We’re always reviewing our services to ensure they’re fair and efficient, and comments like yours help us improve.

Rated 5 out of 5 stars

Good impressions

Primarily, they were prompt and communicative. They followed up on shipping progress and made my small order important to them which gives me a good feeling about Accu

August 1, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Andy,
Thank you for your thoughtful feedback! We’re so pleased to hear our communication and follow-up made a positive impression, and that your order felt valued — no matter the size, every project matters to us. We truly appreciate your trust in Accu.

Rated 1 out of 5 stars

Great company let down by poor choice…

Great company let down by poor choice of courier. In the last week we have placed two urgent orders with Accuscrew both on nextday deliveries. First order was miss routed by DPD and sent to the wrong delivery depot meaning a 24 hour delay, the second order was first delayed for 24 hours at the central hub and then out for delivery today but unable to deliver as "no one home". Delivery was to a business on an industrial estate, lights on, building full of staff gates open carpark full of staff vehicles but delivery driver couldn't deliver. Hopeless yes I know its not Accuscrews direct fault but they have chosen to use this carrier and the service they are providing is very poor.

August 6, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hi James,

Thank you for sharing such detailed feedback. We completely understand how frustrating it must be to have two urgent orders affected in such a short space of time, especially when everything on your side was ready to receive them. While courier delays are outside our direct control, we take full responsibility for the delivery partners we choose, and your comments have been escalated to our logistics team for review with DPD. We want every delivery to reflect the same precision and reliability you expect from Accu.

If you need anything else in the meantime, please feel free to reach out to our team on 01484 937010 or through help@accu.co.uk. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Brrilliant products and service

August 5, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello John,
Thank you for your kind words! We’re delighted to hear you’re happy with both our products and service — that’s exactly what we strive for every day. Your support is greatly appreciated.

Rated 5 out of 5 stars

excellent all round

Good product and availability, easy website, excellent communication, very fast delivery.

August 5, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Simon,
Thank you for sharing your experience! We’re so pleased you found our website easy to use and our communication and delivery up to standard. It’s great to know our product availability met your needs too. We appreciate your support and look forward to helping again.

Rated 5 out of 5 stars

Quality and service is always excellent…

Quality and service is always excellent and plenty of option available.

July 28, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Charles,
Thank you for your kind words! We’re delighted to hear you’ve consistently experienced excellent quality and service with us, and that our range has offered plenty of options for your needs. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Excellent company - great website!

Have used Accu a couple of times recently for slightly tricky DIY projects that require components of a particular size and type. Their website is amazing - a huge range of stuff, and clear and accurate diagrams of everything, so it is very difficult to order the 'wrong' piece of kit.
Ordering is easy, and delivery very fast - nothing not to like!

August 1, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Kevin,
Thank you for such a detailed and thoughtful review! We’re so pleased our range, website, and diagrams have made finding the right components simple for your projects. It’s great to hear that ordering and delivery have been just as smooth — that’s exactly the experience we aim for.

Rated 5 out of 5 stars

Perfect

You can get stock items at a decent price and very quick delivery

July 24, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Sue,
Thank you for your feedback! We’re delighted you found our prices fair and our delivery quick — it’s exactly the kind of experience we aim to provide every time. We appreciate you choosing us and hope to support more of your projects in the future.

Rated 5 out of 5 stars

Great service

Great service, packaging and delivery quick.
Product exactly what I wanted, will definitely be putting their details in my suppliers book.
Thanks

July 31, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Thomas,
Thank you for your lovely feedback! We’re so pleased to hear our service, packaging and delivery met your expectations, and it’s great to know we’ve earned a spot in your suppliers book. We look forward to helping you with future projects.

Rated 5 out of 5 stars

Great company to find specialist parts

Great company to find specialist parts. I was looking for marine-grade materials to hang a hammock by the coast. Would definitely use this company again

August 1, 2025
Unprompted review
Accu Components logo

Reply from Accu Components

Hello Jeremy,
Thank you for your kind words! We’re so pleased to hear you found exactly what you needed and had a great experience with us. It’s fantastic to know you’d choose us again in the future — we’ll be ready to help whenever you need us.

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