Accurist Reviews 1,145

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their stunning, sophisticated, and elegant design, often highlighting the exquisite finishing and high-quality materials. Many are particularly impressed with the value for money, noting that the watches often appear more expensive than their actual cost. The delivery service is consistently described as prompt, well-packaged, and efficient, with many appreciating the included presentation boxes and watch rolls. The ordering process is also frequently mentioned as easy and secure. However, some customers also noted issues with product functionality, with watches occasionally arriving not working or stopping after a short period. A few people experienced problems with engraving services, finding that the free engraving advertised was not always provided or that the process caused delays.

What people talk about most

Product

People report positive experiences with product, often praising the watches for their great value, stylish... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exquisite and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order. Many reviewers found the ordering process easy, smooth, and fast,... See more

Price

Users describe positive interactions with price, often highlighting that products offer great value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought this watch as a present. The presentation box is absolutely top of the class and gives you a great feeling of high quality. On opening you see a stunning, sophisticated and elegant timepi... See more

Rated 5 out of 5 stars

Very happy with this watch, especially at the price point. The website photos are good, but it's even more impressive in the metal. Little details like the polished edges on the case make it fee... See more

Rated 5 out of 5 stars

I am still wearing my accurist watch which i bought back in 2012 although i have replaced the bracelet a few times. The service was always good and received free parts in the past. Very helpful and im... See more

Rated 5 out of 5 stars

Thus is a Christmas present so can only review from the buyers side. Website easy to navigate, was a good price reduction on Black Friday. Delivery was as scheduled. Well packaged and very nice presen... See more


Company details

  1. Watch Store

About Accurist

Written by the company

About:
Accurist was established in 1946 in London, UK. The brand prides itself on selling beautifully designed watches with impressive features, all at reasonable prices.

British designs:
Our timepieces encompass classic British designs. Each individual watch is fabricated by our design team at our head office in the UK.

2 year guarantee:
All Accurist watches are guaranteed against manufacturing defects for a period of two years from the date of purchase.

What is not covered by the guarantee is batteries, straps and bracelets, damage caused by accident, misuse or lack of care, and water penetration exceeding the watches’ water resistancy threshold, if applicable.

Delivery:
We offer delivery to anywhere in mainland UK including the Channel Islands, Isle of Man and Isle of Wight.

Standard delivery is free and will take 3-5 working days to arrive. Next day delivery is £5.99. Order by 2pm Monday-Friday to receive your order the next working day.

Not received your order? Please visit: https://www.accurist.com/contact-us

We care:
From basic queries, to purchasing your watch, to the aftercare even years after, we care about our customers and want you to have the best experience possible. No matter what you need, we endeavour to assist everyone.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Used the website to make a purchase

Used the website to make a purchase. Was easy to navigate and use. Making the purchase was simple and secure, and the delivery was when it was meant to be.
The watch itself is a classic, timeless (no pun intended) design. The quality is higher that the cost suggests. Haven't had the watch that long, yet showing to be a worthwhile purchase. Glad I made this purchase :-)

May 20, 2025
Rated 1 out of 5 stars

Avoid this company...

I purchased a watch as a 40th Birthday gift in Nov 2024. After 3 months of usage it stopped working. I was sent a replacement watch in Feb 2025 and it again stopped working after 3 months of usage! Tried to contact them multiple times but they ignoring my requests and emails. AVOID this company if you want to get good quality watch that doesnt stop working after 3 months!!

May 20, 2025
Unprompted review
Accurist logo

Reply from Accurist

We’re very sorry to hear about your experience and truly regret any frustration this situation has caused.

Please rest assured that we take all feedback seriously and are committed to resolving issues swiftly. We can confirm that we have responded to your emails regarding both the original and replacement watch, and we’ve addressed your concerns in full. If you have not seen our replies, we kindly ask that you check your junk or spam folder, as sometimes messages can be filtered there inadvertently.

Your satisfaction is important to us, and we are here to help. If you are still experiencing difficulties or require any further assistance, please don’t hesitate to reach out again. You can also contact us by phone or through our website’s contact form to ensure your message reaches us promptly.

Thank you for your patience, and we hope to resolve this to your satisfaction very soon.

Rated 5 out of 5 stars

Accurist Classic Mens Watch

Great quality watch at an excellent price, with a 5 year warranty.
Easy to use website. Watch arrived a day earlier than expected, which is unusual for free delivery to Highlands of Scotland.

May 17, 2025
Rated 1 out of 5 stars
Accurist logo

Reply from Accurist

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://www.accurist.com/contact-us). We apologise for any inconvenience caused. Kind regards.

Rated 3 out of 5 stars

The shipping and refund process was…

The shipping and refund process was easy to deal with.
The watch itself looked nice, but the quality was not as expected. One of the screws holding the links together was loose and kept slipping out, therefore I returned the watch.

April 26, 2025
Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with. Unfortunately I had to return a beautiful watch as I have very skinny wrists and looked too big on me. They never charged for return postage which is unusual nowadays and greatly appreciated. Refund back extremely swiftly. I would recommend this brand and company to anyone looking for a good value watch.

May 7, 2025
Rated 5 out of 5 stars

It’s a Beautiful watch

It’s a Beautiful watch, we have the pink face, it is timeless and very lady like.
We had our engraved with them also, it has been done again, beautifully.

Thank you.

April 23, 2025

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