ACE Cash Express Reviews 10,828

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ms. Sibhon (S. Post Oak location) was so personable and professional! Her customer service was truly AMAZING! She went the extra mile(s), and took the much needed time to assist me, and with a beautif... See more

Rated 5 out of 5 stars

Hello. I have had the most customer service from the location on memorial dr. I had never been to a checking place because I thought you the customer would be ghetto honestly. Brittany and Shirley wer... See more

Rated 5 out of 5 stars

I give Von a 10 stars. She was the bomb she had such a great customer services. I If you like great customer services and some one who will go out their way to help you, VON MZ VON... The corner of... See more

Rated 5 out of 5 stars

went to ofallon mo store always great service had., skii as my ace cash rep ,she was very coorteuos and nice she took her time to answer all my questions and she made my time there eceptional nice e... See more

Company details

  1. Financial Consultant

About ACE Cash Express

Information provided by various external sources

ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.

COVID-19 Update:

To our customers,

Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.

Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.

Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.

Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or customerservice@acecashexpress.com. We're working hard to be here for you if you need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Came into get ampayday loan and I'd…

Came into get ampayday loan and I'd honestly have to say Karen is absolutely incredible she has the information to fill you in whenbu get ampayday loan and explains anything so you don't have any struggle I appreciatenher kindness

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

They always smiling when you walk in…

They always smiling when you walk in and helps you a lot plus they always there to help good people nice makeshift you feel important when you walk out you don’t mind going’s to ace with out a problem love these people

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

Went to the location on 7065 S OBT in Orlando, FL. Met with customer rep , Michelle. She was very knowledgeable on the services Ace offers. She maneuvered well with other customers using her multi-task skills.
She was very personable and friendly.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue getting a replacement…

I had an issue getting a replacement card for my Porte account and went to NE CHURCH AND GRAND/MLK in Portland Oregon. I was ecstatic with the assistance I received. Just amazing. Efficient, kind, and just a joy to get that kind of service.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Went to pay water bill and didn't know…

Went to pay water bill and didn't know where any of the information was on the bill to pay and Ms. Joseph helped me locate all of the information and was very polite and courteous and very patient with me as the lobby was busy> Shoutout to MS joseph at the Lawton ace cash express for a job well done.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service Skills

The Young Lady name Eileen assist me with my loan application she was very clear and explained the process very throughly. She always has a great attitudes when I come to the 6th street location.

Willa

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Maria and Araceli were #1 with great customer service.

Maria and Araceli were both great when setting up my SSI flare account. They explained everything to me about how to use my new account. They also set up my direct deposits from SSI for me. I will recommend this place to everyone I know. They both showed me awesome customer service and had patience to deal with me and all my questions. Great place to handle your financial business.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Kesha at the the Martin Luther King Jr…

Kesha at the the Martin Luther King Jr Drive location in Winston Salem was Amazing. She is always enthusiastic, knowledgeable and celebrates me as a customer. She even makes complimentary calls to remind me to come back in if she has not seen me in a while. A company, and Associate that truly appreciates you is rare. Kudos to Kesha and Congratulations to Ace for landing an ace like Mrs. Kesha!

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Card stolen

On 12.2 called ace because my card was stolen and I tried to login to my
in my on account but I couldn't because my account was blocked because ace suspected fraudulent chargs. My wallet w was stolen along with my debit card witha piece of paper with my pin code in it . When I checked my account there was 6 ATM withdrawals back to back on the same day within within an hour for 200 totaling in 1000. I filled a dispute on but l on the 24th they denied it because talking about ther is no pattern of fraud. I don't ever take that kind of money out. This is not the first time. They have never approved any fraud dispute that I have filed.

December 2, 2024
Unprompted review

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