EXCELLENT SERVICE-SECOND TO NONE.I did a part exchange but decided that the binoculars I got were not for me so I returned them for another pair which I am delighted with.The gentleman at ACE OPTICS w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic company, cannot recommend highly enough. I purchased a Swarovsky scope. Quick delivery, but I couldnt get on with it (my issue, not the scope). Ian at ACE arranged pickup by his courier. Del... See more
We visited the store to try out the binoculars before trying other makes that Ace didn't have in stock elsewhere. Ace were really patient and couldn't have been more helpful. Having later decided on... See more
My initial telephone call was to allay concerns I had about the type of binoculars which would be most suitable for me and my wife. The member of staff I spoke to was extremely polite and suggested i... See more
Company details
Information provided by various external sources
Ace Optics is an independent optics and photographic dealer, established in 1985. We offer friendly service and expert knowledge with no pressure to buy. In addition we are an official Swarovski Premier stockist and Kowa System authorised dealer.
Contact info
8 Belmont, BA1 5DZ, Bath, United Kingdom
- 01225466364
- aceoptics.co.uk
4.8
Excellent
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service
excellent service. ordered the wrong item in error, discussed wiht the staff and the return & replacement was expedited.
December 19, 2024
Best price that I’ve seen for the…
Best price that I’ve seen for the product I purchased - and I’ve been keeping tabs on it for ages. Also a very prompt delivery, even when I purchased over the Christmas period. All in all, couldn’t have asked for more.
December 28, 2024
Product great and a heavily reduced…
Product great and a heavily reduced price on the RRP. Would use again.
December 26, 2024
Great service
Very smooth purchase of digiscoping accessory. Prompt service. Price comparable with other vendors. Item as described. Very pleased with purchase and process.
December 14, 2024
Fabulous
Everything start to finish , they make the process simple and efficient, excellent service!!
December 12, 2024
Great service.
December 8, 2024
great product,timely delivery
November 26, 2024
I recently made several purchases from…
I recently made several purchases from Ace Optics on aceoptics.co.uk and had a mixed experience. The items were as described and well packed, with fast delivery each time. Customer service was helpful, and Ian was supportive without pressure. However, the postage felt a little pricey. Overall, it's a decent option for optics, though there are areas for improvement.
November 20, 2024
Unprompted review
Purchase biniculars
Easy to navigate the webpage for the purchase which arrived within 48 hours.
November 17, 2024
Excellent supplier
Excellent supplier. Cannot be faulted with their website and customer service.
November 15, 2024
Excellent item, Great Service.
Excellent item. Would recommend for great price and fast service.
October 31, 2024
Excellent staff advice regarding other products
Excellent product.Delivered on time.Great after sales advice.Thanks
October 30, 2024
Speedy delivery and amazing scope!!
October 30, 2024
Great product
Great product, nice price, very prompt service and delivery. Thank you.
October 22, 2024
Great service and customer care.
September 28, 2024
I bought a used telescope
I bought a used telescope. It was in good condition and accurately described. The service was helpful and there was no pressure on making a decision. I have used this company in the past and would be happy to do so again
September 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.