Ace Rent A Car - Australia Reviews 420

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Having rented a car for three weeks from ACE cars I could not be happier with the car which I was given an upgrade without any extra cost delivered to my apartment on time and picked up on time also e... See more

Company replied

Rated 5 out of 5 stars

If you’re racing Ironman in Busselton and need a van to transport bikes from Perth, this is the team for you. They have multiple van options and are reliable and affordable. We got a van that en... See more

Company replied

Rated 5 out of 5 stars

The whole process was efficient and hassle free. Staff were very pleasant and helpful. There were no issues with the car on collection, whilst driving or on return. The bond was back in my account... See more

Company replied

Rated 5 out of 5 stars

Ace Rent A Car in Redcliffe were extremely helpful with providing a hire car. Especially Steve who goes above and beyond to help customers out, I lost the key and he drove out on a Sunday to bring t... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Most customer friendly car rental company in Perth. With Ace Rent A Car, you can always expect more. We, at Ace, specialise in , small, medium and large Cars, SUVs, Minibuses, Utes and commercial Van rentals. Longer you rent a vehicle, more affordable the price gets. With a large range of fleet, we have all new model cars, suvs, minibuses and vans at your service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

420 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Having rented a car for three weeks…

Having rented a car for three weeks from ACE cars I could not be happier with the car which I was given an upgrade without any extra cost delivered to my apartment on time and picked up on time also extremely clean would use them again. This is my second time I’ve used them. And equally as happy, thank you.

December 2, 2025
Unprompted review
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Reply from Ace Rent A Car - Australia

Dear Linda, Thanks a lot for appreciating our services. We look forward to welcoming you again in beautiful Perth/Mandurah. Kind Regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

Most of the staff are exceptional have had some drongo's

Most of the staff are exceptional, Pros knows his job very well, always very helpful and polite and good to have a chat with. AJ can't go on holidays cause I miss my cup of tea.

October 15, 2025
Unprompted review
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Reply from Ace Rent A Car - Australia

Dear Dessiree, Thanks a lot for appreciating our staff and services. You are a Legend! Look forward to seeing you again. Kind Regards, Team Ace Rent A Car, Victoria Park

Rated 5 out of 5 stars

5/5* Will definitely be back. Very helpful team at Ace car rentals.

Very kind and knowledgeable to say the least, helped with everything from start to finish. Special thanks to Ajay and all the team at Ace rentals. 100% recommend and will definitely be back.

July 17, 2025
Unprompted review
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Reply from Ace Rent A Car - Australia

Dear Zac, You are an absolute Legend mate. Thanks for your appreciation. We look forward to welcoming you again. Cheers, Team Ace Rent A Car, Perth

Rated 5 out of 5 stars

Service is always excellent

Service is always excellent
Nothing is ever a problem, lovely people!
I 100% recommend Ace and will most definitely be back!!

Thanks again:)

July 17, 2025
Unprompted review
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Reply from Ace Rent A Car - Australia

Dear Rachel, Thanks a lot for appreciating our services. You are a Legend! Look forward to seeing you again. Warm Regards, Team Ace Rent A Car, Perth

Rated 5 out of 5 stars

The service are well defined and as…

The service are well defined and as expected.
Thanks

February 26, 2025
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Reply from Ace Rent A Car - Australia

Dear Mr Tamang, Thanks a lot for appreciating our services. Look forward to seein g you again. Kind Regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

Best van rental from Perth for Busselton Ironman

If you’re racing Ironman in Busselton and need a van to transport bikes from Perth, this is the team for you. They have multiple van options and are reliable and affordable. We got a van that enabled us to transport 3 people and 10 bikes and luggage for our crew. Perfect for a tri-squad.
Communication prior to arrival was great and made their pick up at the airport easy.
Van was ready for collection and the team made our experience ahead of the drive from Perth to Busselton seamless.
Dropping the van off was quick and simple including making the return trip to the airport via their shuttle.
Highly recommend Ace Rentals if you’re racing in December!!

December 3, 2024
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Reply from Ace Rent A Car - Australia

Dear Rob, Thanks a lot for such a fantastic review of our services. You are a Legend mat. We look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #PerthAirport

Rated 1 out of 5 stars

Waited over an hour for shuttle bus

Waited over an hour for shuttle bus. Nobody picks up the phone. Customer service is very poor. Pay the extra and get your car hire from the terminal

June 19, 2025
Unprompted review
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Reply from Ace Rent A Car - Australia

Hi Jonathan, It seems your review is for some other company. We have checked our records and we could not find any reservation in your name. Can you share more details, perhaps your booking number? Regards, Team Ace Rent A Car

Rated 5 out of 5 stars

Reliable

Reliable, flexible, good advice and communication. Happy to recommend :)

May 26, 2025
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Reply from Ace Rent A Car - Australia

Dear Anna, Thanks a lot for appreciating our services. We look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #VictoriaPark

Rated 4 out of 5 stars

Car rental

Clean, reliable car at a very reasobable price.
Very helpfull sfaff.

May 27, 2025
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Reply from Ace Rent A Car - Australia

Dear Kenneth, Thanks a lot for such a lovely review of our services. Look forward to seeing you again. Kind regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. The Kia Minivan was excellent value. Phone enquiries before booking were helpful and polite. We found out about this company from a friend. We would certainly recommend them and rent from them again.

May 23, 2025
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Reply from Ace Rent A Car - Australia

Dear Howard, We are really glad you had smooth sailing through the rental process and we sincerely appreciate your recommendation. Kind Regards, Team Ace Rent a Car, #VictoriaPark

Rated 4 out of 5 stars

Reliable and economical car.

Reliable and economical car and low fuss hire. Great value.

May 22, 2025
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Reply from Ace Rent A Car - Australia

Dear Glenn, Thanks a lot for appreciating our services. Kind Regards, Ace Rent A Car, #PerthAirport

Rated 5 out of 5 stars

Can't fault the service from Ace Rent A…

Can't fault the service from Ace Rent A Car.
The cars are clean reliable and the prices are good. I work FIFO the team at Ace are happy to pick me from the airport and drop me off on fly out day.Ace Rent A Car tick all the boxes

May 19, 2025
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Reply from Ace Rent A Car - Australia

Dear Patrick, You are such a Legend mate. Thanks for appreciating our services. We look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #PerthAirport

Rated 5 out of 5 stars

Well done .

staff was very helpful ( at the Redcliff branch ) , with our rental requirement on short notice .

May 16, 2025
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Reply from Ace Rent A Car - Australia

Dear John, Thanks a ton for your kind words of appreciation. We look forward to welcoming you again. Regards, Team Ace Rent A Car, #PerthAirport

Rated 5 out of 5 stars

Friendly service

Friendly service , newish van, quick paperwork.

May 15, 2025
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Reply from Ace Rent A Car - Australia

Dear Santasil, Thanks a lot for appreciating our services. Look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

Smooth process

Smooth process
Convenient
Friend key service at the office

May 10, 2025
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Reply from Ace Rent A Car - Australia

Dear Scottl, Thanks a lot for appreciating our services. Look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

Great Service

Great Service, always go above and beyond.

May 2, 2025
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Reply from Ace Rent A Car - Australia

Dear Alex, Its always good to serve you whenever you are in Perth. Thanks for choosing us always. Kind Regards, Team Ace Rent A Car, #PerthAirport

Rated 5 out of 5 stars

Easy process from beginning to end

Easy process from beginning to end. Staff nice and respectful.

May 1, 2025
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Reply from Ace Rent A Car - Australia

Dear Dion, Thanks a lot for appreciating our services. Look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

Book a car every year for 2 months

Book a car every year for 2 months, best value anywhere, best service, you won’t go wrong 👍🏻

April 30, 2025
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Reply from Ace Rent A Car - Australia

Dear Richard, Thanks a lot for appreciating our services. Look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #Perth

Rated 5 out of 5 stars

Return customer

Return customer. (Not acknowledged). But good customer service. Conditions explained. Nice reliable vehicles.

April 26, 2025
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Reply from Ace Rent A Car - Australia

Dear Mrs Fischer, Thanks for being our regular customer and we thank you for appreciating our services. Look forward to welcoming you again. Kind Regards, Team Ace Rent A Car, #Perth

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