ACE Rent A Car Reviews 

It’s gets a one star because I can’t give it less.
I’m a disabled person and I was taken advantage of by an Ace agent. I told them I didn’t want their insurance multiple times. I was never asked to provide my insurance information or I would. He charged my card for it and I didn’t realize until the car was returned. Started a complaint with the company and the ADA. They refused to refund my money even after I provided the needed info to customer service
DO NOT RENT HERE

Clinton was amazing!!! Great customer service ! Top notch! Thank you!

Michelle did an awesome job at customer service. I can’t express my gratitude towards her kindness making my trip go smooth and easy.

Hidden fees and terrible customer serviceI booked through Ace, but dealing with Drivo was a complete nightmare. The initial price looked cheap, but they forced me to pay unexpected fees and extra insurance at the counter. The staff was unhelpful and the wait times for the shuttle were way too long. Avoid this company if you want to avoid hidden costs.

Rental car was not available for four hours. Customer service was not available on weekends and nobody contacted us that fleet was unavailable despite us reaching out multiple times and going to counter twice. On positive note, Dior at front desk was helpful and kind. Terrible experience, were never renting again from here but thanks for all your help Dior!

Was quoted a Toyota Rav 4 and was given a Mitsubishi piece of crap!
Long wait time and we were the first in line.
Counter people not friendly. Had to sign enough papers to buy a house.
Was charged $105 for EZ Pass but my tolls were only $10. BIG RIPOFF!!
The quoted $320 rental ended up costing $530!
Price gouging at its best! They should be ashamed of themselves.

I strongly advise against using ACE Rent A Car based on my experience in Santo Domingo, Dominican Republic.

I paid for a rental vehicle, and only after payment was I taken outside to inspect it. At that point, the employee himself apologized and stated that he had just received the vehicle and only then noticed that it had clear damage to the front bumper. I immediately documented this with video evidence.

I was not willing to accept a damaged vehicle, so I refused it and cancelled the rental within less than an hour. I did not use the vehicle at any point, nor did I receive any rental service.

It would be reasonable to expect a straightforward refund in such a situation. Instead, I have been subjected to repeated delays and excuses while attempting to recover my money.

What is particularly unacceptable is that the damage was not something I discovered after the fact—it was acknowledged on-site by their own employee at the time of rental. I have clear video evidence confirming the condition of the vehicle.

The way this matter has been handled is completely unsatisfactory. A legitimate and reputable company should not force a customer into a prolonged dispute simply to obtain a refund for a service that was never provided.

Based on this experience, I cannot recommend ACE Rent A Car under any circumstances. Anyone considering renting from them should be extremely cautious, document everything in detail, and expect potential difficulties if issues arise.

I am still awaiting a proper resolution and the refund that is rightfully owed.

I rented a vehicle through Ace Rent A Car at Los Angeles International Airport (LAX) in July 2026 (RA# LAX-286390). At pickup, the counter agent (Malik) falsely claimed that an optional "Toll Pass B" package ($7.95/day + tax, totaling $103.35) was mandatory in order to take the car. Under California law and Ace’s own contract terms, this service is strictly optional. When I realized it was optional, I requested cancellation via email on Day 3. Upon returning the vehicle at LAX, an on-site staff member (Junior) explicitly acknowledged at the desk that the toll pass was NOT mandatory and should never have been forced onto my agreement. However, he stated he could not authorise the refund at the desk, and corporate management (Emily D.) later issued a flat refusal to refund the $103.35, hiding behind the fact that the paper was signed. Using high-pressure counter tactics to force optional add-ons onto unsuspecting customers—and then refusing to rectify it even after staff acknowledge the mis-selling—is unacceptable.Avoid Ace at LAX unless you are prepared to double-check every single line item and refuse optional charges at the counter, regardless of what the agents tell you verbally.

Izzy was outgoing and very helpful. Even though it was closing time she took her time with us.

rent a a car, their insurance policy states that you have to have full coverage insurance, if not hen collision damage waiver is required. When i inquired, they stated that the full coverage insurance must specifically state it covers rental cars.
They kept telling me to cover insurance requirements, you have to purchase CDW at around 30.00 per day.
The desk at their location would not answer the phone. 407-588-0018.
Stay way away from this scam company.

JFK Airport rental:
1) Ace Rental claims to be a JFK rental, but they are not at JFK.
2) Once there, it took a long time to get the car.
3) The car was old, roughly 50k miles.
4) The car can't be driven into most states (not a national company).
5) They repeatedly asked if I wanted insurance, as they all do. The clerk was friendly and nice. I politely declined again and again as always. He charged $500+ for the insurance two days after I left with the car.
5) I called to have the charges removed, and they said, "Sure, as soon as we look at the video of you at the counter." They promised 2 days. After 3 days they said sorry, please wait. After 10 days, "Sorry, please wait."
6) They are smart, they make a lot of money with this scam unless they get put in jail. But who has the resources to enforce this?

I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.
Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.
Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.
Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.
Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.
Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.
Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.
Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.
Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.
Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.
Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

Great car rental place. The guys are so nice.

Worse rental company

Would give a 0 if I had the option.
Absolute terrible experience.

We arrived in Toronto with our family of 6 on time. The shuttle to pick us up was a 5 seater SUV even though when you call they ask how many people are in your group so we had to break in two groups to do two trips. We get inside ACE car rentals to be told the are putting us in a 5 seater SUV! We reserved a full sized 7 seater SUV for the 6 of us so clearly a 5 seater won't work. The worker sat there arguing with my husband saying my husband doesn't understand that they don't have 7 seaters available! We reserved a 7 seater well in advanced by the way. So they tried to get us to take two cars but only one of us drives and how does that make any sense to have double the tolls,parking and gas! Anyways the worker looked online and told us that enterprise has a 7 seater available. He did not call to confirm just got the shuttle (two SUVs ) to drop us off. We go in to enterprise with our 4 children all of our luggage to be told they do not have ANY vehicles available and now we are stranded in a city we are not familiar with and have no vehicle to get anywhere. This experience was absolutely terrible. We spent well over 2 hours after our 5 hour flight with 4 hungry kids looking for a vehicle to rent.

We still have not been reimbursed for the vehicle we never recieved on top of all of this through Trivago/Priceline.

Honestly if your in Toronto and need a car rental go to SIXT car rentals. The customer service agent named July saved our trip. He had amazing customer service and was extremely helpful.

Worst car rental experience ever – pure scam tactics.

At pickup we were connected via tablet to a pushy “sales” agent who tried hard to sell us extra insurance even though we already had full coverage booked. After a long argument he suddenly said “I found it” – clear attempt to force an unnecessary policy on us.

Next they pushed an overpriced $7/day toll tag, claiming it was mandatory. In California you barely need it (except a few optional FastLanes and SF bridges). Luckily we declined.

Worst part: The contract restricted the car to California + southern Nevada only (buried in the fine print) — unless we pay an extra $350. Our planned trip to Arizona and Utah was ruined.

Then the cars: We had to complain twice before we finally got an acceptable vehicle. First one had the tire-pressure light on, second was filthy inside with visible body damage. Only the third one was okay.

The only reason for the one star: return was smooth and the shuttle took us directly to the terminal.

In Europe a company this shady would most likely already be shut down for consumer-rights violations. Stay far away.

This company is the worst, DO NOT RENT FROM HERE! First off they forced us at the front desk when we were picking up the car to go online and leave a "positive review" in order to get the car (that should have tipped us off as to what we were in for)! After we turned the car in, what they didn't tell us was that they were going to hold a $200 "security deposit" on my card and that after 21 days I could call them and get it back (this was supposedly to cover and tolls that we may have incurred). Mind you, they dont tell you this, I had to disscover this on my own! The really criminal thing though is that it is up to me to call them 21 days after my rental was over otherwise they keep the money! To make matters worse, I called them 21 days later and they then told me it was 21 "business days" and weekend days don't count! This is absolutely absurd and should be illegal. Once again, it was up to me to call them back to request the refund because no longer was it a hold on my card, it was an actual charge! I wonder how much money they make from this scam because so many folks dont even realize that they charged their card for both the rental and the security deposit as separatecharges. I hope this review either puts them out of business or changes this practice because it is not right on any level!

Nelle was absolutely amazing! Kind and hospitable extremely helpful. Entire staff was kind, friendly and welcomed you with a smile. Facility clean and cool in this hot weather.

Avoid at all cost!!!

They will rip you off to the penny!
Charge you for the smallest scratch then make pathetic excuses that this is how it is and then steal even more money from your bank account that they should not because they have your card details!
They charge me 30£/per day for insurance that didn’t include interior and now, I found companies which include interior for 18£/per day.
I didn’t have time to research at that moment but I hope this will put off at least one person!
They lure people with lower daily rental charges from what I noticed on multiple brokers websites but they will find the way to rip you off during your rental! AVOID AVOID AVOID AND GO SOMEWHERE ELSE to save yourselves money!

I rented a car in Poznan, Poland,
They charged me 3400PZL (around 700£) for a tiny 0.5cm scratch on the dashboard 😳. From what I calculated it’s about 3-5% of the whole value of the brand new car, depending on the model! Before it leaves the car dealer shop!! After that, which is what has happened in my case, it’s about 5-8% of the value of the used car!
Absolute shambles company.
No top of it they added extra things to my damage report that were not mine and charged my credit card within minutes.
My card is in currency so after days of emails they refunded partially but adding extra cost for me because they are too stupid to understand the exchange rates. They should do that on their own cost as they are the ones who produced the report without consulting it first with the client!
But they don’t understand simple math!
Plus, no concrete reply to any questions I asked! They basically do whatever they want with your money 💴 once they get hold of your credit card!
Absolutely pathetic!
If this puts off and saves money at least for one person I will be happy!
It’s better to pay more for rental elsewhere than being ripped off by them as they will do whatever they want with your money without any consideration!
I wish I read the reviews before!
Scam company! Never rent with them if you don’t want to lose money!