ACE Rent A Car Reviews 

Michelle was a great help! She was super understanding and kind and awesome! 10/10 I highly recommend!

Always a great experience. Michelle was professional, personable and very kind! As always it’s such a pleasure coming here. Also love Dave from the shuttle!

The Worst Rental Car Company Ever

Without a doubt, this is one of the worst rental car companies I have ever dealt with. I strongly recommend that you do NOT rent a car from this company.

1. You have to take two airport shuttle buses just to get to the rental location, which is extremely inconvenient.
2. The front-desk maybe manager were extremely rude, verbally abusive, and threatening toward me. They gave me a vehicle with a piece of plastic on the floor that had come loose. I had two children with me, so I was concerned about the vehicle’s safety and requested a different car.
3. At 9:00 p.m., they suddenly canceled my rental and refused to give me the keys, even after I clearly explained that I had a child with me and urgently needed the vehicle.

Several employees initially agreed to let me switch vehicles. However, when I was ready to switch, the person who claimed to be in charge gave me only two choices: either drive away in that vehicle or cancel the entire reservation.

“When I raised a safety concern about the vehicle because a plastic panel had fallen off, I asked to exchange the vehicle. Several employees initially agreed, but this manager refused and gave me two options that I felt were unreasonable. I also felt that his manner toward me was disrespectful and intimidating.”

He was extremely disrespectful, told me to “F leave”, and continued treating me in an unacceptable manner. Most importantly, while I had two children with me, they canceled my rental without my permission and told me to leave and take an Uber.

I have never experienced such terrible customer service. I have video evidence of what happened, and I will be pursuing this matter further and filing complaints with the appropriate parties.

Please think twice before renting from this company.
Forget to mention , the vehicle’s registration sticker shows that it has already expired.

This review is specifically for Denver Airport. Quite literally the worst customer service experience I have ever had. Got nickle and dimed then treated like dirt when I tried to dispute it. I would not send my worst enemy here. Truly truly scum of the earth operation.

Extremely Unprofessional and Hidden Fees

​Avoid ACE Rent a Car at all costs!

​Our experience was unacceptable from start to finish. We called them for a shuttle pick-up from the airport to the rental location, only to be left waiting outside in the heat for nearly an hour and a half.

​To make matters worse, when returning the vehicle, they slapped us with an unfair $30 late fee—even though we returned the car two hours before the agreed deadline.

​Terrible customer service, terrible waiting times, and completely dishonest charges. Save yourself the headache and rent from a company that actually respects its customers.

It’s gets a one star because I can’t give it less.
I’m a disabled person and I was taken advantage of by an Ace agent. I told them I didn’t want their insurance multiple times. I was never asked to provide my insurance information or I would. He charged my card for it and I didn’t realize until the car was returned. Started a complaint with the company and the ADA. They refused to refund my money even after I provided the needed info to customer service
DO NOT RENT HERE

Clinton was amazing!!! Great customer service ! Top notch! Thank you!

Michelle did an awesome job at customer service. I can’t express my gratitude towards her kindness making my trip go smooth and easy.

Hidden fees and terrible customer serviceI booked through Ace, but dealing with Drivo was a complete nightmare. The initial price looked cheap, but they forced me to pay unexpected fees and extra insurance at the counter. The staff was unhelpful and the wait times for the shuttle were way too long. Avoid this company if you want to avoid hidden costs.

Rental car was not available for four hours. Customer service was not available on weekends and nobody contacted us that fleet was unavailable despite us reaching out multiple times and going to counter twice. On positive note, Dior at front desk was helpful and kind. Terrible experience, were never renting again from here but thanks for all your help Dior!

Was quoted a Toyota Rav 4 and was given a Mitsubishi piece of crap!
Long wait time and we were the first in line.
Counter people not friendly. Had to sign enough papers to buy a house.
Was charged $105 for EZ Pass but my tolls were only $10. BIG RIPOFF!!
The quoted $320 rental ended up costing $530!
Price gouging at its best! They should be ashamed of themselves.

I strongly advise against using ACE Rent A Car based on my experience in Santo Domingo, Dominican Republic.

I paid for a rental vehicle, and only after payment was I taken outside to inspect it. At that point, the employee himself apologized and stated that he had just received the vehicle and only then noticed that it had clear damage to the front bumper. I immediately documented this with video evidence.

I was not willing to accept a damaged vehicle, so I refused it and cancelled the rental within less than an hour. I did not use the vehicle at any point, nor did I receive any rental service.

It would be reasonable to expect a straightforward refund in such a situation. Instead, I have been subjected to repeated delays and excuses while attempting to recover my money.

What is particularly unacceptable is that the damage was not something I discovered after the fact—it was acknowledged on-site by their own employee at the time of rental. I have clear video evidence confirming the condition of the vehicle.

The way this matter has been handled is completely unsatisfactory. A legitimate and reputable company should not force a customer into a prolonged dispute simply to obtain a refund for a service that was never provided.

Based on this experience, I cannot recommend ACE Rent A Car under any circumstances. Anyone considering renting from them should be extremely cautious, document everything in detail, and expect potential difficulties if issues arise.

I am still awaiting a proper resolution and the refund that is rightfully owed.

I rented a vehicle through Ace Rent A Car at Los Angeles International Airport (LAX) in July 2026 (RA# LAX-286390). At pickup, the counter agent (Malik) falsely claimed that an optional "Toll Pass B" package ($7.95/day + tax, totaling $103.35) was mandatory in order to take the car. Under California law and Ace’s own contract terms, this service is strictly optional. When I realized it was optional, I requested cancellation via email on Day 3. Upon returning the vehicle at LAX, an on-site staff member (Junior) explicitly acknowledged at the desk that the toll pass was NOT mandatory and should never have been forced onto my agreement. However, he stated he could not authorise the refund at the desk, and corporate management (Emily D.) later issued a flat refusal to refund the $103.35, hiding behind the fact that the paper was signed. Using high-pressure counter tactics to force optional add-ons onto unsuspecting customers—and then refusing to rectify it even after staff acknowledge the mis-selling—is unacceptable.Avoid Ace at LAX unless you are prepared to double-check every single line item and refuse optional charges at the counter, regardless of what the agents tell you verbally.

Izzy was outgoing and very helpful. Even though it was closing time she took her time with us.

rent a a car, their insurance policy states that you have to have full coverage insurance, if not hen collision damage waiver is required. When i inquired, they stated that the full coverage insurance must specifically state it covers rental cars.
They kept telling me to cover insurance requirements, you have to purchase CDW at around 30.00 per day.
The desk at their location would not answer the phone. 407-588-0018.
Stay way away from this scam company.

JFK Airport rental:
1) Ace Rental claims to be a JFK rental, but they are not at JFK.
2) Once there, it took a long time to get the car.
3) The car was old, roughly 50k miles.
4) The car can't be driven into most states (not a national company).
5) They repeatedly asked if I wanted insurance, as they all do. The clerk was friendly and nice. I politely declined again and again as always. He charged $500+ for the insurance two days after I left with the car.
5) I called to have the charges removed, and they said, "Sure, as soon as we look at the video of you at the counter." They promised 2 days. After 3 days they said sorry, please wait. After 10 days, "Sorry, please wait."
6) They are smart, they make a lot of money with this scam unless they get put in jail. But who has the resources to enforce this?

I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.
Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.
Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.
Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.
Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.
Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

I strongly advise against renting a car with this company at Warsaw Chopin Airport. My experience was nothing short of disgraceful and fraudulent from start to finish.
Unjustified charges and damage scam: I was charged a massive 1,000 euros for scratches that were completely invisible to the naked eye, which were most likely already present on the vehicle before my rental.
Ignored evidence: There was a scratch on the windshield that was 100% already there when I picked up the car, as clearly shown by the video I shot during check-in. Despite showing undeniable video evidence, the company completely ignored it, showing a total lack of professionalism and bad faith.
Defamatory accusations: To top it all off, I was even accused of stealing items from inside the vehicle—items that were definitely not there when I picked it up. This is a very serious and completely false accusation.
Ridiculous proof from the agency: The video sent to me later by the company to point out these alleged damages is ridiculous to say the least: it shows scratches that are literally invisible and completely made up out of thin air.
Stay away from this car rental company if you don't want your money unfairly taken from your credit card using absurd excuses and fabricated accusations. Never again!

Great car rental place. The guys are so nice.

Worse rental company