Ok cars, TERRIBLE customer service experience at Tampa airport (employee goes by Walser15). This person is rude, a liar that kept interrupting , while insisting on pushing extra service. I will pay ex... See more
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Review summary
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Very pleasant experience. They did spring and outside unlimited zone charge which I was not expecting. But Desmond was very attentive and made sure to get me the car I requested. Prices are very reaso... See more
Company replied
Terrible customer experience in Gdansk, terrible way to push me to sign a the return of the car even though I've explained that the window just simply cracked alone whilst in the shopping mall car par... See more
Company replied
ACE Rental Cars, Cancún / Mexico It is strongly discouraged to do business with this so-called rental agency. On arrival, they will have you waiting for hours at the airport, making repeated phone ca... See more
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Company details
Written by the company
ACE Rent A Car is an affordable, independent car rental brand that services customers in more than 50 countries around the globe.
Contact info
2.9
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Izzy is the best
March 13, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Yossi, Thank you for your review of our Coney Island location. I am delighted to hear you received great customer service from Izzy. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Great Last minute option
We landed in Florida and chose ACE car rental last minute. Jorge was great! He was fantastic, he was efficient and quickly got us into our vehicle and on our way.
March 13, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Jens, Thank you for your review of our Orlando location. I am delighted to hear you received great customer service from Jorge. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Michelle was a big help and got us a…
Michelle was a big help and got us a very nice car until April 8th
March 12, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Martin, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michelle. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Do not rent with ACE!!!!
Online the price was $98 without tax I get there and they don’t have the vehicle so basically they upgraded me and I had to pay for the upgrade then they forced you to get insurance. I paid that too. My total was 460 for three days. I leave the place I catch a flat tire I pay to get that repaired and when I get back, I explained that to them and they tell me it’s not covered by their insurance. It is my responsibility and charge me another $296. The receipt had all these fees that no one ever told me about. I contact them they gave me another person to contact Dave Cook who is another scammer! My husband is a mechanic and this man tried to tell me that the tire isn’t repairable meanwhile I drove the vehicle for the remaining 2 days after I rented it with no issue. This company is a SCAM they rent you a vehicle force insurance on you and the insurance doesn’t cover anything at all!!!! Save your money and rent somewhere else! I wish I had read these reviews sooner!
March 8, 2026
Unprompted review
I had a awesome experience with…Michelle
I had a awesome experience with Michelle. She was very nice and helpful with my rental.
March 12, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Sylvia, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michelle. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Horrible experience being charged after…
Horrible experience being charged after we checked out car. At check out we were told car is all ok, only to be charged around £500 few days later for damage. BTW the damage were dots looking like dirt, that were not brought to our attention on check out and were also present on photos from previous user. This is not an honest company. Looks like we will need to go through credit card company. Waste of time and unnecessary stress and frustration! DO NOT RECOMMEND THEM.
February 20, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Ka, Thank you for taking the time to share your experience. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
Michele was very thorough provided…
Michele was very thorough provided great customer service.
March 11, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Donovan, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michele. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Daniel was incredibly helpful and…
Daniel was incredibly helpful and courteous with the check out process for our Rental. He explained everything in full detail so we didn’t have any unexpected costs.
March 8, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Sara, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Daniel. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Clinton was amazing!
Clinton was amazing!! He made this car rental the smoothest transaction ever! Ace has a variety of cars to choose from along with fast, friendly and knowledgeable service. ;)
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Sarah, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Clinton. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Izzy and Doni is the best they’re…
Izzy and Doni is the best they’re outstanding
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Hailey, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from our agent. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Michele is amazing
Michele helped us greatly to have a great trip in Las Vegas! Thank Michele!
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Hailey, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michele. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Esteban was very professional and…
Esteban was very professional and friendly and made the car rental process super easy!! 😇
March 7, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Marissa, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Esteban. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
My customer service rep was Daniel in…
My customer service rep was Daniel in Aurora, Colorado. He was great. Very knowledgeable and helpful. He got me the best deal possible and was very friendly!
March 1, 2026
Unprompted review
Reply from ACE Rent A Car
Hello S M, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Daniel. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
a 1000% increase on my car rental cost…
a 1000% increase on my car rental cost once i arrived at the desk. citing all these issues and special mexican rules i’ve never heard in my 6+ other car rental experiences in mexico. a scam! they assured me ‘i was still getting a good deal’ 🤣 i’m sure fine experience if you just intend to buy all the insurance they offer in the first place.
February 20, 2026
Unprompted review
Reply from ACE Rent A Car
Hello ACE Customer,
Thank you for sharing your experience at our Merida location. I understand it can be frustrating to encounter unexpected charges. We strive to make these policies as clear as possible. All insurance requirements are outlined in our terms and conditions, both on our website and at the time of booking. For this location, it states in our policies that Mexican insurance is required for all vehicles, including rental vehicles. U.S. automobile liability insurance is not valid in Mexico, nor is most collision and comprehensive coverage issued by U.S. companies. If you would like for us to review your reservation details, please reach out to us at customercare@acerentacar.com with the details of your reservation. -Emily
Additional charges exceeding the…
Additional charges exceeding the original per day charge if you go out of state. STAY AWAY FROM THIS COMPANY.
March 5, 2026
Unprompted review
Reply from ACE Rent A Car
Hello William,
Thank you for sharing your experience at our Brooklyn, 4th Avenue location. I understand how frustrating it can be to experience unexpected fees. We strive to make sure customers know our policies by providing them at the time of booking, in the confirmation email, as well as on our website. These policies show the geographical restrictions for the selected location. Traveling outside these restrictions would result in additional fees. If you have any additional questions, please don't hesitate to contact us at customercare@acerentacar.com. -Emily
Izzy was great
March 4, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Raya, Thank you for your review of our Coney Island location. I am delighted to hear you received great customer service from Izzy. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
DO NOT RENT from this company
DO NOT RENT from this company these people never returned the 200 dollar safety deposit they charged from my credit card when I rented from them. I returned my car and waited 2 weeks to get my safety deposit returned it never happened. I called and they said it would be sent in the next few days again the money was not returned. When I contacted customer service they told me it said on their records they had returned the money and they had nothing to with the reason it was not reflected on my credit card they claimed it was the banks problem and they couldn't do anything about it. I contacted the bank and they went statement through statement with me and there was NO return from ACE. Thanks ACE for not returning my money! Beware of these people better to pay a bit more with a more reputable company. Horrible experience even worse customer service
January 29, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Steven,
I appreciate you sharing your concerns at our Orlando location. I understand how frustrating it can be to not receive your deposit back, and I appreciate the opportunity to clarify the deposit process. I have reviewed your reservation and can confirm that the deposit has been released from our system. The deposit is placed as an authorization hold, not a completed charge. This means the funds are temporarily reserved by your bank but are not collected by ACE. As long as there are no additional charges, such as for damage, fuel, tolls, or fees, the hold is released once the rental is closed. After the release, your bank removes the pending authorization and restores the funds to your available balance. The timing of this process depends on your bank’s internal processing. Because the funds were never captured, you will not see a refund transaction for the deposit, but you also will no longer see the deposit being taken out. The pending authorization will simply disappear from your statement. The release itself is handled directly by your bank. If the pending transaction is still showing, please reach out to us at customercare@acerentacar.com and we can provide a transaction/ authorization number for your bank to directly track the release. -Emily
Ace LaGuardia airport
Omar, Komron and Doniyor made my experience so seamless. They helped me understand all the policies and procedures of their establishment. They were friendly, funny and professional I’ll definitely come back in the future.
March 3, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Shakeba, Thank you for your review of our LaGuardia location. I am delighted to hear you received great customer service from Omar, Komron, and Doniyor. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Carla was very kind and helpful
Carla was very kind and helpful. As I approached the counter I think I looked a little spaced out. Carla was very friendly asking how my day was going and such. I asked about great places Erin eat seafood boils and she immediately provided a list of restaurants. Great customer service!!!
March 3, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Ros, Thank you for your review of our Orlando location. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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