Fantastic Ts. Great, innovative even iconic designs, love, just LOVE wearing the word Acid - especially with the registered trademark symbol! - on my chest (for obvs reasons!).
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Spoke to a member of their team called Oliver, who kindly sorted an exchange for a hat after the logo stitching was showing signs of distortion. Nothing was too much trouble, 5* service.
I have purchased from Acid a few times and every time my experience has been flawless! Their designs are amazing and very original, I’ve had many comments about my T-shirts. The quality is also very g... See more
Company replied
I ordered a Tshirt and Hoodie. I’ve received my order 10 days later (living/shipped in london). The order somehow missed the hoodie so I had to wait another 10 days, very disappointed. The hoodie... See more
Company replied
Company details
Information provided by various external sources
Acid is a life-style based brand creating emotionally conscious designs rooted heavily in street and skateboarding culture.
Contact info
United Kingdom
- 08085015746
- hello@acid.co.uk
- acid.co.uk
Acid Forever!
Fantastic Ts. Great, innovative even iconic designs, love, just LOVE wearing the word Acid - especially with the registered trademark symbol! - on my chest (for obvs reasons!).
September 19, 2024
Great service
Spoke to a member of their team called Oliver, who kindly sorted an exchange for a hat after the logo stitching was showing signs of distortion. Nothing was too much trouble, 5* service.
April 29, 2024
Unprompted review
The print on the shirt is distorted
March 14, 2023
Reply from Acid
Hi Luke,
Sorry to hear there’s an issue with the tee. Trust pilot isn’t used for customer support so please email hello@acid.co.uk with photos of the issue and the team will get it sorted for you. Alternatively please send the item back to our returns address and we’ll issue you with a refund.
Order 2 weeks ago and no product
Order 2 weeks ago and no product, did email no response & no communication on the delay.
Have allowed the 7days Handling & 3 days for the ‘post office’ delivery will be made.
Products look good and was really excited for one of these t shirts but..
December 10, 2022
Reply from Acid
Cheers for the review Ray much appreciated. As per our email response we send out via Royal Mail who have been on strike. Your item was shipped 5 days into the 7 day delivery guideline. If you haven’t received the item by Monday, we’ll send another one.
I have not received the goods
I have not received the goods. I have been told the product has been sent but not tracked with Royal mai.
June 20, 2022
Reply from Acid
Our customer service team asked you to check with your local sorting office on the 18th June, instead of getting back to them you left this review on the 20th of June. Thus leaving them with little option but to run an internal check to confirm if the item had been sent, which it had been and then referring you to our terms and conditions. We asked if this review could be removed pending further checks and whilst our customer service team rectified the issue, but you did not want us to do that.
We noted an issue on the checkout that outlined the free delivery of 24 Hour Tracked and this has since been updated for Royal Mail 24 Hour. Certainly this was an oversight on our behalf but not the reason as to why we have this current situation.
The outcome is regrettable and we need to exhaust all options for lost items before simply refunding or replacing an item for goodwill, these sent items have a value to us and we need to show due-diligence has been carried out. Generally if an issue arises we leave it to our customer car team to exert discretion rather than pushing our T&C's.
We feel this review is unjust and reflects badly on a business who has always gone above and beyond to ensure our customers are happy. We have been open and willing to find a resolution, at our own expense to do so but you have disregarded the options given to you from the customer care team.
Great item love it
Great item love it. Its great to see an independent clothing shop making their own unique stuff. Item was very good quality and arrived in the time frame given highly recommend.
May 13, 2021
Super service and very good aftercare…
Super service and very good aftercare in terms of s prospective change of size .
Would totally recommend
December 17, 2020
Great service
Great service easy to use website and item arrived safely and well packaged in recyclable packaging
December 14, 2020
Brilliant hoodie worth buying from acid
December 9, 2020
Not a very happy coustumer
I ordered a Tshirt and Hoodie. I’ve received my order 10 days later (living/shipped in london). The order somehow missed the hoodie so I had to wait another 10 days, very disappointed.
The hoodie its nice but it’s very thin like a summery one, I think this should be specify.
Print looks nice but the red on the hoodie it’s quite dark, not close to the shop images.
Customer support its just ok
November 3, 2020
Reply from Acid
Firstly thanks for your order and yes, we did have an issue with our ecom system not passing part of the order to the print department, we're sorry about this, and it wasn't intentional or beneficial for anyone involved for it to happen. I believe you were offered a full refund for the missing item as soon as we were made aware of it, but you declined.
Lead Times
In terms of the lead times, we have these all over our site; it's not location dependant. We say up to 7 working days + shipping we send via Royal Mail 24hr. You received your order in 6 working days.
The hoddie was put into the production queue on the 23rd as soon as you alerted us it was missing, it was shipped on the 28th and delivered on the 29th (4 working days)
Hoodie Quality
Regarding the hoodie, it's 280 gsm, so it's in the middle of lightweight and heavyweight. Without knowing what you expected, it's hard for us to feedback on this but there' certainly thicker than lightweight 180GSM hoodies we've tested. The print colour is a 100% match to the products on the site; it is a darker shade of red.
Overall if you're unhappy with the products in your order, please feel free to send them back for a full refund. We never set out to start Acid to sell products that make people unhappy.
Poor communication
My Tshirts took a long time to arrive, many weeks in fact.
I don't mind the wait, but it was never communicated to me what the problem was until I contacted the company, and even then the response took a number of days.
Apparently there was a problem with the printing, fair enough. But if that's the case, and the delivery of purchased items is going to be significantly longer than stated on the website, then I would expect the customer to be immediately informed as standard procedure and courtesy.
October 26, 2020
Reply from Acid
Hi Will, Thanks for your review and feedback.
As stated on our website, the products are printed to order and take 7 working days handling time + postage by Royal Mail 24hr.
You placed your order effectively on the 23rd September, and made contact on the 2nd October which we replied to explaining one of the products failed Quality Assurance so being re-printed for you. You replied :
"No worries about the delay. Good to know you care about the quality of the items you're shipping."
You then left us a two-star review. I'm not sure what else we could do as we were inside the stipulated times for delivery and handling.
Good good double good
October 22, 2020
Ordered new T-shirts
Ordered new T-shirt, loved them all. They all fit perfect and and the quality is amazing, I’ll definitely be getting some more. Every time I where one people always comment and say how wicked they look 😊
October 15, 2020
Really happy with my recent purchases…
Really happy with my recent purchases although delivery was alot longer this time,.I'm still happy
October 12, 2020
A little bit smaller than some other…
A little bit smaller than some other companies, but very good quality print and T-shirt materials used.
October 9, 2020
Item arrived quickly
Item arrived quickly, just as expected. Good quality tee
September 30, 2020
Unprompted review
The T-shirt is good quality
The T-shirt is good quality, as is the print. Very happy. Nice bold bright colours.
Thank you.
September 29, 2020
Unprompted review
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