Spoke with a guy called Ben who was amazing tbh i was stressing over multiple bills and he put them all into one affordable payment .Very friendly and helpful and that helps when your worried about mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have good communication with Zora customer service representative she answered my  which made me to give a five star they understand they will not mail any money for me. I know my right and I kn... See more
Company replied
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Had a letter arrive from aci for a historic debt i didnt know about as someone else had spent the money without my knowledge. Spoke to Candis? Who went above and beyond. Actually listened to the situa... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cirstan was amazing very kind
Cirstan was amazing very kind, patien and understanding person.she is helpful and professional valuable staff member. Excellent customer service. Thanks
June 23, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ali, thank you for your lovely feedback - we’re so pleased to hear Cirstan showed such kindness and patience while supporting you and made the experience feel smooth and professional. It’s great to know you felt well looked after throughout. ~ AH
Claudia was amazing
Claudia was amazing. Very kind, patient and understanding.
June 23, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Rahat, thank you for taking the time to share this - we’re so pleased to hear Claudia supported you with such care, patience and a real understanding of your situation. It means a lot to know you felt well looked after throughout. ~ NS
Very clear and helpful phone call
Very clear and helpful phone call
Understanding about my memory not being very good
June 22, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Karen, thank you for taking the time to share your feedback - it’s great to hear the call was clear and that the advisor took the time to understand your memory concerns and support you effectively. We really appreciate you highlighting the experience. ~ MH
Ebony the advisor
Ebony has a great tone and is informative about any further support systems available. I’m at ease now that I’ve had a word with advisor Ebony. There’s nothing for her to improve in regards to handling customers. She seems to be a valuable staff member and I’m greatful for the experience today. 😎
June 22, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Lurs, thank you for your kind words - we’re really pleased Ebony made you feel comfortable and kept you informed about the support available, giving you reassurance after your call. It’s lovely to hear how much this meant to you. ~ NS
Great to speak with Liam
Great to speak with Liam. Helpful and professional staff. Thank you
June 22, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Irfan Ali, thank you for taking the time to share your experience. It’s great to hear Liam made such a positive impression and that you found the team supportive and professional throughout. ~ MH
Excellent customer service,I had the…
Excellent customer service,I had the pleasure of speaking to Ebony ,I was very anxious with an issue that had arisen with my account,she reassured me and the matter was resolved in minutes,I found the whole experience easy to manoeuvre,and has restored my faith in a customer service.Thankyou
June 22, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Cigale, thank you for taking the time to share your experience. It’s great to hear Ebony supported you so calmly when you were feeling anxious and got everything sorted so quickly, making the process feel straightforward again. We really appreciate your kind words and are glad your confidence has been restored. ~ MH
The experience of what was said was not…
The experience of what was said was not helpful because I offered to pay on the first of August and the man said first of July, secondly the man could only give me his first name although the public gives out the full name and address . Not very helpful
June 22, 2026
Unprompted review
Reply from ACI UK Ltd
Hello Nick - thanks for your feedback, we are sorry to read it could have gone a lot better. If you need any clarification regarding your payment date, please get in contact with us.
Molly was very helpful and…
Molly was very helpful and understanding I’m not very good at talking to people but molly is a very good person to talk to
June 22, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Melanie, thank you for your kind feedback - it’s great to hear Molly took the time to understand your situation and made things easier when you were feeling unsure about speaking on the phone. We’re really pleased she helped you feel comfortable and supported throughout. ~ TH
Annoying!
I have never heard of this company whatsoever. However, I ended up receiving a message every day saying
Claire, please set up an affordable payment plan at
or call 01253 386695 if you'd prefer to speak with us.
Who is this Claire and can you stop sending me those text messages and tell that Claire she’s giving the wrong number!!!!!!!
*REF. Number from the message filled in the box
June 20, 2026
Unprompted review
Reply from ACI UK Ltd
Hi William, we want to get this sorted for you, but we need to amend the right number we have for the account you mention. Therefore, please kindly respond to the 'request for information' we have sent via TrustPIlot, providing the number you are being contacted on (or at least the last 3 digits), so we can take the required action. Thank you
Reply from ACI UK Ltd
Hi Piotr, thank you for taking the time to share your feedback. It’s great to hear Liam delivered such strong service and left a positive impression. ~ NS
Reply from ACI UK Ltd
Hi Claire, thank you for your review. We’re pleased to hear Hannah was so approachable and handled things efficiently for you. ~ TH
Amazing human being
I was fortunate enough to speak with Dean, what a brilliant, brilliant person he is. He gave me so much help and advice. honestly you couldn’t wish to speak to a better person. Amazing and helpful 5 star
June 19, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Gary, thank you for your kind words. It’s fantastic to hear Deen provided such helpful guidance and made the experience so positive for you. ~ MH
Sadiyah was very easy to communicate…
Sadiyah was very easy to communicate with made me feel comfortable to set up the payment plan very reassuring company that actually wants to help rather than discriminate or make your life harder.
June 19, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ryan, thank you for your feedback. We’re glad Sadiyah helped you feel at ease and supported you in setting up a plan that worked for you. ~ AH
Very understanding & clear phone…
Very understanding & clear phone Support received from Molly from Customer support, helping with all information requested & provided.
June 18, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Peter, thank you for your feedback - it’s great to hear Molly took the time to understand your situation and explained everything clearly on the call. We’re pleased she could provide the information you needed and make things easier.
~ AH
I spoke to Ben and Kazi today who were…
I spoke to Ben and Kazi today who were so helpful thank you both so much
June 18, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Debbie, thank you for your kind words - we’re glad Ben and Kazi were able to support you and make your experience a positive one. We’ll be sure to pass on your appreciation to them.
~ NS
I spoke to a lady called Isabella…
I spoke to a lady called Isabella honestly she calmly took Me through my options and helped me come to a resolution. I was really happy with the service she provided me. Really deserves to be in higher management
June 17, 2026
Unprompted review
Reply from ACI UK Ltd
Good morning AJ, thank you for taking the time to share your feedback. It is great to hear Isabella guided you calmly through your options and helped you reach a positive outcome, and we really appreciate you recognising the care she showed. ~ MH
Sam was very helpful with me today ive…
Sam was very helpful with me today ive recently lost my father in law & was all over the place but he was very kind & considerate to me hopefully my quire has been resolved thank you so very much for your kind words very much appreciated
June 17, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Shirley, thank you for your kind words - we are so sorry to hear about your loss, and it is reassuring to know Sam treated you with care and compassion during such a difficult time while helping get things sorted. We really appreciate you sharing your experience. ~ TH
Your agent Alieu is a credit to your…
Your agent Alieu is a credit to your company. Fully understanding and willing to sort out my issue.
June 16, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ian, thank you for your kind feedback - we’re really pleased to hear Alieu took the time to understand your situation and was keen to get everything sorted for you. It’s great to know you felt supported throughout. ~ MH
Would give 0 stars if I could
Would give 0 stars if I could! Spoke with Jake had the check to ask me why I was spending £400 a month on food, he told me i should be spending maximum of £50 a week on food! I work full time I don’t smoke or drink alcohol. Iam also a type one diabetic that try’s to go out to work with my illness
June 16, 2026
Unprompted review
Reply from ACI UK Ltd
Hello Andy - we are sorry to read your review - thanks for taking the time to post it.
All our colleagues are encouraged to understand incomings and outgoings to make any payment plans affordable to our customers.
That said, it is not up to us to judge how our customers manage their finances, especially when it comes to essential spending. We are really sorry if Jake came across in that way.
I talked to Faisal today who was very…
I talked to Faisal today who was very understanding and took the time to listen talk to me and advise me. It was a positive experience with a great advisor who also give me extra helpful advice and how to deal with my other debts. Very grateful to talk to him as my health is poor and I’m in a bit of a bad situation so thank you for talking to me and reassuring me.
June 15, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Shell, thank you for sharing your experience - we’re really pleased Faisal took the time to understand your situation, support you with empathy, and offer helpful guidance during a difficult period, and we’re glad the conversation left you feeling more reassured. ~ MH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.