Acme Tools Reviews 208

Although I read negative Reviews here in TrustPilot in regards to ACME TOOLS.. Did try Amazon,& other Major retailers including HomeDepot , Lowes .. I gave my 1st purchase to ACME and literally found DeWalt promotion $75 ., which No others had ! Got the DeWalt Table Saw 10” on time , assemble it and tried the saw ! Amazingly.. Didn’t regret anything! I Give Acme 4 stars !

Great tools for a good price. Have ordered quite a bit and have never had an issue

Order placed in August. Today it’s October 19. Just received my package.
Pi$$ poor service.

Ordered a tool with battery, they sent the tool but not the $200 battery then wanted me to return and rebuy after the sale was over and the price went back up!

I got scammed into buying a lawn mower. They took my money but no product. They keep changing their story about my order. Do not trust this company!

I purchased a Yeti cooler for my son for Christmas 2021. I chose Acme because they offered a rare “sale” price on an Yeti. At the time I ordered it it was back-ordered until March. I would periodically receive an email saying it was still back ordered despite the same cooler being in stock on numerous other sites. Finally, in August 2022 I gave up and canceled the order and bought direct from Yeti. I don’t believe Acme ever intended to fulfill this sale-priced order.

These people are frauds.I ordered a "new " 204pc DEWALT tool set.What I got was a used/returned set with a flawed ratchet and no factory packaging.When I informed them I was told I could return it for a replacement. What I did receive?, the exact set I returned.Steer clear of this bunch

I had ordered a Honda 28" Snowblower for almost $4,000 for my business, in the beginning of August. I double, triple and quaduple checked with customer service to make sure that the order was confirmed because they charged my credit card. After speaking with approximately 4 different customer service agents who ping-ponged me back and forth with "yes, it's confirmed" to "no, our inventory was wrong", the final verdict was "no, you're not going to get it". Now, I'm waiting for a credit of almost $4,000 to go back on my card AFTER I just made a payment...creating a huge credit on my card instead of it not being in my account. This was a HUGE waste of my time and effort, and I will NEVER use ACME Tools again...for anything! You would think that with being in business for approximately 70 years and with today's technology, their inventory system would be accurate. I guess old habits of not doing your job correctly die hard.

I have read bad reviews, but I have to tell you guys, I ordered some really needed equipment and tools via the phone on Monday afternoon this week, and they showed up our Olathe, KS office on the following morning, Tuesday. Fantastic products and fantastic customer service. They promised me delivery by Thursday and receiving them the very next morning really helped our guys at the jobsite. NICE WORK Acme! Thank you!

Acme Tools does not respect me privately. I have not bought anything from them.
They keep sending me emails. sales email = spam.
Impossible to get rid of them!

This is the third and final updated review. It went from 5 stars to 1 star to back to 5 stars. If you have a issue please CALL them. Emailing them got me frustrated and confused. After calling i got everything taken care of and am very pleased with the outcome. Got my tools and a 150$ credit for the mishap. So after everything that is very awesome of them.

List prices on website are fake. items showing a "discount" are normal retail price. this company is shady.

I purchased a Makita Cordless Lawn Mower kit with 4-5 AH batteries and charger, for the lowest price available.
Item arrived in excellent condition by the date promised. Acme Tools completely satisfied me.
The mower works excellently, comparable to my previous Honda HRX gas mower which I wore out after 10 years. Makita mower performed as expected from advertisement. For my requirements of 1 acre of lawn, I purchased 4-6AH extra batteries from Ebay for excellent price, plus 2 more chargers to continuously recharge batteries while cutting the lawn. I am pleased to spare the air from gasoline pollution, and not have to deal with gas, tune-ups, air filters and pull starting. I know that Makita is an excellent brand, and expect mower to last for years.

I ordered a Honda FRC800 rototiller last Tuesday 5-10 and recieved it this morning on Wednesday 5-18. I'm happy with the delivery time and can't wait to try it out.

I ordered a birthday present for my husband that was over $500.---Hard saved for money for me. They sent a ship notice with Fedex tracking. Item never arrived the day specified and I couldn't get info from Fedex despite trying daily. I finally emailed Acme just to let them know that there was no tracking update info. I was told that IF my order did not arrive in 3 days I should "take it up with Paypal"!!! (I used paypal to pay). I was gobsmacked. So, they figured that my not receiving what I ordered and paid for was not their problem??? I just never had any reputable company do this to me before. I knew then that I could not trust them, and I called Paypal immediately and read them the email from Acme. They too thought it was pretty bad. They were great, and said that IF I did not receive my order within 3 more days they would personally file a claim for me, and not to worry. Acme is completely UNPROFESSIONAL, with horrible 'customer service'. I was finally able to get some news from Fedex and SUPPOSEDLY my order is to be delivered today. Despite this, this company could care less, and took my money and then washed their hands of any responsibility for making sure I received what was ordered. I do NOT recommend them and I will never order/buy from them again.

Ordered some clamps from Acme tools and they arrived and where as described. It was a great deal and I am not complaining about that. For that transaction I would give them 5 stars. But in the box was their advertisement flyer dated to end on 3/31/22. I noticed on the front page that they had the Dewalt Atomic DCF921B Impact Wrench (Tool Only) advertised for 119.00 and includes a free powerstack starter kit. What a great deal! I went to the website to order only to find it for 199.00. Big difference... So I tried to call and order this over the phone. Was told they have to go by the website price and that was an error which if you read the back of the flyer, they have written "reserve the right to correct errors" I get it and feel the same way that if it is an error that is understandable. What is NOT UNDERSTANDABLE is why they still send this flyer out to customers when they know about the problem or error! At that point to continue to advertise the mistake is just MISLEADING when you know about the mistake. ACME TOOLS needs to stop using that flyer if they don't want to honor the pricing in the flyer. It actually seems intentional and is more like a bait and switch issue when your customer service representatives immediately know about the problem. Acme Tools, you need to stop sending out the flyer or at least make the correction before you send it out. A simple sticker with the corrected price could have avoided this situation. Or even a simple pop up window when someone goes to the website to order this would show it was a mistake and not intentional!

DO NOT BUY MILWAUKEE RECONDITIONED TOOLS FROM THEM. Bought first tool, constantly jammed... had to have fixed. Second order, missing parts to actually use it... returned same day, will not give me my money back, they want to "negotiate a refund" ... these guys are poison. Do yourself a favor and steer clear.

This is the email I just sent ACME TOOLS.
I placed an order on November 19th for some Dewalt lithium ion batteries and a
“Free” jigsaw tool 20 V X-RAY Max. I paid $200 and received the batteries. NO JIGSAW AS ADVERTISED. I received emails from your company on 11/27/21, 12/4/21, 12/9/21, 1/1/22, 1/16/22 and 1/30/22 stating that I should expect delays. I checked your website on January 16 and you had the jigsaw in stock. Your company replied that this was a promotional jigsaw and you could not use your stock to fulfill my order from your company. That was ridiculous at the time and still is. Don’t sell what you don’t have! Take care of your customers and don’t take their money if you can’t provide them with the product. AGAIN, you had this item in stock.

It has been TWO months since I have received any email updates from you and FOUR MONTHS SINCE YOU TOOK MY MONEY FOR A PRODUCT YOU SOLD AND DIDN’T DELIVER. I AM FINISHED WAITING. Tomorrow I am contacting the Better Business Bureau and writing as many reviews as I can on the problem I have had with your company. I would prefer to just get the tool.

!DO NOT ORDER FROM ACME! Ordered a Milwaukee M12 Heated Jacket From Acme and received my order 4 days late. I opened the package to find an open box product with only the charger and battery inside. I emailed them and they sent another jacket. The second one I received was in a beaten open box with the jacket removed and then replaced. I will not order from acme again I cannot believe that they are unable to understand that when I pay 200 dollars for a jacket I want it to be new in the box unopened.

They didn't send the product on time as specified on the website. I am not even sure they had it in stock as advertised. They didn't send tracking. They gave me a hassle on the phone as I tried to cancel. I literally told the lady I wouldn't be around to even accept the product because of when it was being shipped. I was told to call their shipping company and make arrangements to cancel. The shipping company told me they couldn't do so without authorization at ACME. So the product will continue to ship, with no regard for our environment. No regard for their customers. All they care about is money.