Acorn Industrial Services Ltd Reviews 

213
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I am a new registered user. I am very impressed by the excellent services provided the mail correspondence to make sure correct part configuration is what i really need and the speed of delivery is im... See more

Company replied

Rated 5 out of 5 stars

Needed a replacement belt for my YORK FITNESS TREADMILL but had NO IDEA regarding the type & size. The person who helped me, through wotsapp, was BRILLIANT!! Step by step clear instructions, I took... See more

Company replied

Rated 1 out of 5 stars

We have booked a shipment on March 10,2026 against Advance Order No. Advance Order No. ADV-B8A2D868. Neither shipment has come nor any updates are available on your website regarding the shipment. Tho... See more

Company replied

Rated 5 out of 5 stars

Phenomenal service. Chris from the couplings team helped greatly in the order of a Trantorque coupler which will be used in our small wind turbine for a student design competition. Thank you!!

Company replied

Company details

  1. Bearing Supplier
  2. Business to Business Service
  3. Equipment Exporter
  4. Industrial Equipment Supplier
  5. Industrial Framework Supplier
  6. Manufacturer

Written by the company

Fast, reliable service & supply. ACORN® provides high-quality personal service and a fast supply of industrial products to industry. The UK's largest stockist of Bearings & housings, Belts & pulleys, Chains & sprockets, Couplings & drives, Linear & automation, Maintenance equipment & lubrication, Seals & Pneumatics. Order online, via email, phone or in person, ACORN’s dedicated and knowledgeable team are here to help. It’s quick and easy, with same-day dispatch on a vast range of engineering components. With over seven million items in stock and computerised links to manufacturer stocks across the globe, you will receive your goods in the fastest possible time. Our free same-day delivery service is available within our large delivery zones or you can depend on our reliable next day service. Services & solutions include: Linear rail cutting & assembly Equipment hire Maintenance contracts Consignment stocks Site audits Total cost of ownership solutions You can expect the highest level of service from our highly trained customer service teams throughout our Regional Distribution Centre network. Authorised distributors for many industry-leading manufacturers Full product traceability guarantees genuine components and a high quality supply chain. Manufacturer warranty provides peace of mind. ISO certified and accredited to industry organisations.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(213)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Minimum order not helpful

Not having to buy two items just to make the minimum order. This is wasteful !

October 17, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Steve,

Thank you for your order and feedback. We'll consider the minimum order value moving forward and try to find a solution.

Thanks again
Acorn Industrial Services

Rated 1 out of 5 stars

Ordered stuff - V belts

Ordered stuff - paid for next day delivery Mon, items never arrived tue, called up and asked whats going on then was told items will be sent and will be before 10am wed, same thing happened called up asked whats going on and told at FEDEX and i must wait another 24hr so told them to refund me.

went to bearing boys and item arrived next day

had engineer booked in each day they messed me around - DO NOT USE THEM

October 14, 2024
Rated 5 out of 5 stars

A wide choice of products at reasonable…

A wide choice of products at reasonable prices with an easy to use website and very good delivery

October 15, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Jeff,

Thank you for your order and taking the time to leave us a review. If you need anything else let us know!

Rated 5 out of 5 stars

Fast and complete

I could find very specific parts and it was very fast!

October 9, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Andre,

Thank you for your order and review! I'm happy to hear it turned up quickly

Thanks again
Acorn Industrial Services

Rated 5 out of 5 stars

Good service

Very easy to search site. Ordered part payed and it arrived soon after. No fuss or drama just good service👍

September 30, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Paul,

Thank you for your order and review. We appreciate the kind words. If you need anything else, be sure to let us know.

Thank you

Rated 5 out of 5 stars

On time. On budget. Fast delivery

On time. On budget. Great fast delivery

September 24, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Damian,

Thank you for your order and for leaving us a review. If you need anything else please get in touch.

Thanks again

Rated 5 out of 5 stars

Great service

Great service. They called back immediately to confirm everything. Despite my poor English, they were patient and we managed to solve my problem. This is how a company should function.

September 1, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Mitrovic,

Thank you for your order and review, I'm glad to hear the team could help you.

let us know if you need anything else
Thanks

Rated 5 out of 5 stars

I was very grateful that the delivery…

I was very grateful that the delivery was fast.
The condition of the product was also very good.
Thank you very much.

August 30, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Kazuo

Thank you for your order and review. Please let us know if you require anything else.

Rated 5 out of 5 stars

Very Happy!

Very fast service and shipping, much less expensive than ordering locally or nationwide in Canada. Very happy with my orders from Acorn!

September 1, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Myles

Thank you for your order and taking the time to leave us a review. Let us know if you need anything else!

thanks again

Rated 5 out of 5 stars

Customer representative who I spoke to…

Customer representative who I spoke to was very helpful and was able to sort my back order query quickly. Very happy with the person who I spoke to unfortunately I didn't get her name.

August 22, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi,

Thank you for your order and leaving us a review! I have passed the feedback onto the sales team.

Thanks again

Rated 5 out of 5 stars

Website was accurate with inventory

Website was accurate with inventory. Easy to navigate and find correct part numbers. International shipping to the US was reliable and arrived in a timely manner.

August 12, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Steve,

Thank you for your order and review! I'm happy to hear you found the website easy to use.

Thanks again.

Rated 1 out of 5 stars

Fourteen to sixteen weeks delivery…

Fourteen to sixteen weeks delivery time! Who runs a business with lead times like that?

August 12, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi,

Thank you for your order and review.

We have incorrectly miscommunicated the lead time to you and we apologise.

We are expecting the belt to arrive to us by the end of this week or early next week. We have made this order a priority and you will be updated on your delivery as soon as we receive the belt.

Apologies for the inconvenience caused

Rated 5 out of 5 stars

Shipping Time

Good follow-up and delivered as estimated.

August 12, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Thank you for your order and review! We appreciate it.

Rated 4 out of 5 stars

Prompt delivery without any issues

Prompt delivery without any issues. Only gripe would be the postage costs - would be good to have a cheaper post category.

July 29, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Thank you for your order and feedback

We'll look for and discuss ways to make our shipping cheaper

Thanks again

Rated 5 out of 5 stars

fast delivery

fast delivery

July 20, 2024
Acorn Industrial Services Ltd logo

Reply from Acorn Industrial Services Ltd

Hi Rushali,

We are grateful you took the time to leave us a review. Let us know if you need anything else

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