Acorn Estate Agents Reviews 

Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property.
I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.

Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend

I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn

Highly recommended professional service from start to finish

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.

The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.

To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers.

It has been over 7 days so they do not adhere to their terms.

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.

The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.

To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers

Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.

Absolute disgrace. After getting pulled pillar to post with loads of different properties and then not actually getting one. The last one topped it for me and my partner after signing a tenancy agreement for one property the landlord changed his mind and then the holding fee got moved onto another property. We then signed another agreement and got the house. Even got a moving date. So we made arrangements with a removal company and both cancelled the tenancy agreements on the properties we were both in. The landlord had used two letting agency’s and dropped us too so our holding fee meant nothing. Acorn were prepared for us to be homeless. They still owe the holding fee and it’s been a month. What if we needed that for a holding fee on another property? Disgraceful

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line.

Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company.

Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you).

It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job.

She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on.

So in conclusion - bexleyheath branch - awesome team who will help at any point.

Joy Davis - terrible.

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September.
This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up?
The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry.
The property is back on the market as I see but with misleading info, it says it has riverside view which is not true!
Very bad first time buyer experience… not recommend Gravesend office at all!

SO happy with the service I received from Karthiga at Grove Park branch ;-)

She went above and beyond! She is 2nd to none and exceeded my expectations!

She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process

Go-Karthiga-Go ;-)

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Aidan in dartford was really great, took the time to listen to what I was looking for and gave me great advice, really happy with Acorn and will definitely be reaching out to Aidan again for my next rental!

Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM!

If we could give them 0 stars we would!

Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok.

25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again.

Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Acorn Group - Do not touch these lettings agents with a barge pole.
My daughter, who was pregnant and a first time landlord, rented out her property with Acorn. She paid 14.5% to them to fully manage the letting. Once they had signed her up, they stopped providing advice and guidance. The tenant they accepted was not vetted adequately and within three months stopped paying the rent. She never paid any Council Tax or utility bills. She was a fraudster and had a 15 year history of setting up businesses in rented properties and not paying any bills. A simple Google search if done by the vetting agent would have flagged this up. In cahoots with her daughter and many accomplices, she used my daughter’s address to set up multiple companies. My daughter knew nothing about it. Despite getting an eviction notice, she refused to leave the property. Apart from sending an email, Acorn did nothing. It was left to myself (aged 72) to go round and negotiate a leaving date. When the tenant finally left, and only after being threatened with court action, she owed over £4,000 to my daughter, thousands in non payment of Council tax and utility bills and many thousands in unpaid bills for goods ordered for her businesses. For many months my daughter had to deal with bailiffs who were chasing up the tenant’s debts going back up to 15 years, and get her address removed from Companies House. She managed to get only a tiny fraction of the money owed to her back, and nearly didn’t get any because Acorn had allowed the rent deposit scheme to lapse. Do not use Acorn Estates they are a disgrace.

Today I received yet another unsolicited call from Acorn (today it was Ryan), despite numerous agents telling me they will remove my details from their database and despite me telling them that I DO NOT want anything to do with them - in particular, since they sent a letter to my dead father! When I originally met with Acorn - which I regret immensely! - I told them about his death, but it seems that selling properties is more important than leaving people to grieve!

Edit: Regarding Acorn’s reply stating I did not contact them in July, I did include customer service in my email to Brendan Kennedy last year informing him that I did not want to be contacted again by Acorn and you obviously did nothing! I will email you again in the remote hope that Acorn will leave me alone once and for all!

I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency.

- I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given.

- In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this.

- Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use.

- After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either.

- At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath.

- I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager”

I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times.

In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.